Whitney L. Morrison

321-***-**** *** Sheoah Blvd

Apt 208

abhhtt@r.postjobfree.com Winter Springs, FL

32708

Seeking Position As:

Human Resource Assistant

Remarkably smart, detail-oriented, and motivated Human Resource Assistant

with highly extensive experience in human resource assistance,

administration, and finance. Demonstrated the ability to lead and empower

personnel and staff to attain best work performance. Proven competence in

diffusing conflicts, and resolving issues among personnel, clients, as well

as inter-organizational problems. Displayed a commanding skill in various

billing and accounting procedures; adept in various administrative

functions. A well-rounded individual; championed the ability at dealing

with customers, stakeholders, and executive level employees. Loyal,

courteous, and well-humored; experienced with computer aided customer

service, database applications, and a working knowledge of database

management. Core competencies include:

( Human Resource Assistance ( Organizational Skills

( Conflicts Management ( Administrative /

Technical Support

( Customer Relations ( Finance and

Accounting

Professional Experience

AON Hewitt - Spherion Sept 2010 - Present

Customer Support Associate

Orlando, FL

< Handled Annual Enrollment for benefits for Active Disney cast members,

ABC, and ESPN employees..

< Handled Annual Enrollment for benefits for Active, Retiree, and LOA

employees for the Federal Reserve.

< Created cases (workflows) for tasks needing more research and contacted

participants back with results in a timely fashion.

< Was selected as the "sweeper" of workflows to verify that all team

members had completed their callbacks for the day.

< Answered general questions regarding benefits for Disney and Federal

Reserve employees.

< Handled COBRA enrollment for Disney cast members, ABC and ESPN employees

< Assisted with issues regarding direct billing and payment for COBRA and

LOA for Disney cast members, ABC and ESPN employees.

< Adjusted benefits due to qualified status changes for Disney cast

members, ABC and ESPN employees.

< Ran pension estimates, updated direct deposits, and assisted with other

issues around Defined Benefits for Disney cast members, ABC and ESPN

employees.

Kaplan University Feb 2009 - Apr

2010

Financial Aid Support Advisor

Orlando, FL

< Assisted, addressed, and attended to online students with questions and

concerns regarding financial assistance.

< Packaging online students' financial aid, as well as handled various

accounting procedures such as billing, and collections.

< Introduced, conceptualized, and created Manual Award Letters for online

students who are preparing to attend Kaplan University.

< Accurately assessed, evaluated, and reviewed student accounts; scheduled

financial aid stipend checks.

Full Sail University Oct 2007 - Nov

2008

Program Coordinator

Winter Park, FL

< Performed administrative duties efficiently, including negotiating

contracts and service agreements, operating office equipment, procuring

supplies, making travel arrangements, planning conference attendance and

exhibition, planning board meetings, and constructing correspondence to

outside customers.

< Assisted in the management of campus recruitment efforts and career

fairs; created necessary recruitment brochures and flyers.

< Responsible for petty cash disbursements for the Master of Science in

Education Media Design & Technology (EMDTMS) Department; created

spreadsheets to keep track of books for the EMDTMS department.

< Took charge in purchase orders and requisitions of all supplies and books

for the EMDTMS Department.

< Maintained effective internal and external business relationships;

developed department for local conference participation.

JP Morgan Chase / Bank One Apr 2004 - Oct 2007

Exception Gatekeeper / Customer Support Representative II /

Human Resources Job Enrichment Program Associate

Frederick, MD

< Created a job specific training packet for department at credit card site

and trained new hires on processes and procedures.

< Assisted in creating the prospective employee orientation packet and

administered the presentations.

< Utilized judgmental decision-making to determine if card members were

eligible for payment plans or settlements; diffused card members' issues

with payment plans or settlements.

< Worked with correspondence from card member and other departments to see

if card member could be taken out of collections; answered emails from

other departments regarding card members' accounts.

< Provided support to the staffing function in the areas of pre-screening /

assessment, applicant tracking, and pre-placement verification.

< Facilitated the new hire process by extending offers, creating offer

letters and packets, and managing pre-placement process with candidates,

including background checks, fingerprinting, and drug screening.

< Assisted with managing new hire orientation by processing new hire

paperwork, communicating orientation information to appropriate groups,

updating presentations and leader's guides, and assisting with

orientation.

< Maintained data in recruiting tracking database throughout the staffing

process by updating information, preparing interview schedules, and

completing transfer letters, declination letters, and any additional

correspondence as needed.

< Interfaced with external vendors and agencies to assist in recruiting

strategy; contributed to the overall success of the staffing group by

providing a high level of customer service, maintaining quality

throughout the staffing process.

< Provided accurate reports relating to recruitment effectiveness and

tracking logs; created new hire records and forwarded them to the HR

department in a timely manner for processing of new employees.

Global Claim Services Sept 2002 - Mar 2004

Client Service Representative

Frederick, MD

< Served as the first contact person of the company to attend to and

address the needs of customers, especially on the procedures of awards of

claims.

< Managed and assisted clients in filing legitimate claims; followed up

applications for eligibility to claims.

< Consolidated applications and coordinated between management and clients

for speedy award of claims.

Other Relevant Experience

Citicorp Nov 2001 - Sept 2002

Customer Service Representative / General Sales

Hagerstown, MD

Family Optometric Associates Dec 2000 - Oct

2001

Office Manager / Doctor's Assistant

Hagerstown, MD

Roy M. Sampson Jr. Agency of Nationwide Insurance Jul 1997 - Dec

2000

Associate Agent

Winchester, VA

Education & Technical Skills

Walden University, (On-going)

Master's Degree in Organizational Psychology and Development

Wheeling Jesuit University, Dec 2002

Bachelor's Degree in Organizational Leadership and Development

Lord Fairfax Community College, Dec 2000

Associates Degree in Business Administration

Certificate in Computer Technology

John Handley High School

Academic Diploma with Board of Education Seal

Microsoft Office Suite ( Windows OS ( Outlook ( CSPro ( Mac OS X Leopard

Macintosh iSuite ( Macintosh iWorks ( Parallels desktop ( Entourage (

Keynote ( DREAMS ( CampusVue ( NSLDS ( Orion ( ELMnet ( COD ( CPS ( Adobe (

TSYS

First Support ( RMS ( Lotus Notes Applications ( FDR ( JobConnect ( Pacer (

Internet

Notable Highlights

< Selected for Junior Enrichment Program for 9-month rotation at JPMorgan

Chase for Human Resources Department, although rotations are typically

only for 3 months; chosen to be in the pilot for Subject Matter Experts

at Kaplan University.

< Commissioned as Notary Public in Florida which will expire in May 2012;

member of Phi Theta Kappa International Honor Society.

< Included in the Dean's List in 1999-2000 and President's List in 2000 at

Lord Fairfax Community College; Dean's List in 2001 at Wheeling Jesuit

University.

< Published two creative pieces in Girl Power: Young Women Speak Out at the

age of nineteen.

References Gladly Provided Upon Request

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