MILDRED M. PORTER-DUNCAN

**** ****** **** **** ( Solon, OH 44139 440-***-****(h) 440 241-

3694(c) ( abhhqx@r.postjobfree.com

Human Resources ( Training ( Organization Development

An accomplished, respected, and dynamic practitioner with 19 years

experience possessing excellent communication and facilitation skills,

coupled with professional demeanor and collaborative/inclusive leadership

style. A contributor to business growth through well executed development

strategy, focused on building leadership and employee capability. Personal

values of mutual respect, execution, integrity, and cost-effectiveness

demonstrated in all interactions. Specialized skills in:

Performance Management Strategic Planning

Change Management/Transformation High Performance Team Building

Talent Management Skill Assessment

Corporate Culture Enhancement New Leader Assimilation and On

Leadership and Management Development Boarding

Training Design, Implementation and

Measurement

PROFESSIONAL EXPERIENCE

independent HR ConsultaNt

2010 to present

Cleveland municipal school district (CMSD), Cleveland, Ohio

Drive transformation and change by providing lead facilitation of Community

Engagement Strategy focused on deepening support, understanding and

commitment to the CMSD transformation, developing an authentic vehicle for

community and district leadership dialogue, visioning and proactive problem

solving, reducing tension related issues and engaging the hearts and minds

of the community members and organizations in improving education outcomes

for all students. This engagement is funded by the Cleveland Foundation.

. Recruited and deployed 20 trainers to facilitate and document dialogue

sessions about the impact of change and the needs of faculty, students,

and members of the community as a result of closing 16 schools within the

district.

. Communicate results of dialogue sessions with the superintendant's office

and relay actionable results back to meeting participants through follow

up sessions, and school website.

. Provided lead facilitation for one of the closing schools' series of

sessions.

. Serve as point person to insure consistency of the process across all

schools and problem solving issues such as trainer assignments and

logistics.

Tri-c, corporate college, Cleveland, OH 2008 to 2009

Executive Director, Training Programs and Entrepreneurial Initiatives

Provided executive leadership for management and delivery of new and

existing training programs and initiatives including Leadership

Development, Professional Development, Quality and the KeyBank Entrepreneur

Development Center. Developed business plan and timelines to achieve

targeted open enrollment and contract training revenue goals.

. Directed team of 8 FTE's, 3 PTE's to achieve program development goals

which included implementing a Talent Management Leadership training

program in addition to 4 other new programs to increase revenue.

. Initiated talent development and performance management processes by

assessing current team's strengths and development needs to best position

the Corporate College team to meet elevated performance expectations.

. Recruited Director of Key Entrepreneur Development Center and partnered

to establish first ever advisory board to provide guidance on

Entrepreneur Center's goals and priorities. Established strategic

partnerships with community organizations such as JumpStart, WECO Fund,

COSE, Urban League of Greater Cleveland and US Small Business

Administration to provide access, resources and tools for new and

established entrepreneurs.

. Directed training strategy with business development team and 30 contract

trainers to achieve over $1.6M in open enrollment and contract training.

. Re-engineered role of program coordinator to achieve cross training in

all program areas, eliminate redundancy, increase team effectiveness and

improve overall performance.

Intuit Real estate Solutions, Cleveland, OH 2005 to 2008

HR - Learning and Development Manager

Page 2 Mildred Porter-Duncan

Developed, implemented, and evaluated targeted employee and leadership

training and development strategy, which contributed to year over year

business growth, increased employee engagement, and improved individual and

team performance.

. Member of Intuit's corporate core leadership team who established six

employee networks including the first ever African America Network

impacting 7,000 US and global employees across the business improving

diversity, inclusion, talent acquisition, development, career mobility

and employee engagement.

. Managed and executed annual talent development goals, including new

employee onboarding, building leadership, functional and technical

capabilities, and sales force effectiveness, implementing Plateau

Learning Management System, and improving remote experience for 400 US

remote and global employees.

. Quadrupled numbers of employees who participated in employee and

leadership training events by utilizing multiple delivery channels to

provide "right for me" training solutions.

. Increased rigor and discipline of performance management process by

leading the annual Goal Setting, Mid Year and Annual Review training for

people leaders and employees.

. Developed executive on boarding 60-90 day itineraries to increase on

boarding and assimilation of new leaders to the culture, operating

mechanisms, business models, methodologies and key business partners.

. Measured and reported training and on boarding effectiveness to senior

leaders on a quarterly and annual basis. Utilized survey data to identify

and incorporate improvement opportunities in learning offerings.

Keybank, Cleveland, OH 2003 to 2005

HR COMMUNITY BANK REGIONAL Training Manager

. Developed and implemented core training and development strategies

directly aligned and measured against Key's business strategy.

. Led team of 14 Employee Development Specialists across 6 states to

deliver blended learning approaches to new hire tellers, sales

professionals and sales leadership which resulted in improving trusted

advisor status with new and existing clients and streamlining employee's

time away from work.

. Consulted with internal clients to identify performance gaps and

recommended high impact organization development and training solutions

that enhanced client satisfaction and district, regional and overall

consumer bank revenue.

. Collaborated with HR Business Partner to facilitate new hire assimilation

process of new executives which resulted in increased ramp time to

productivity.

University Of Texas Medical Branch (UTMB), Galveston, TX 1995 to 1999

Manager, Education and Training (1996 to 1999)

. Managed staff of 5 who delivered training and development interventions

for Group Practice of Medicine comprised of 750 clinical, professional,

technical and support employees, covering 90 campus and community based

clinics.

. Developed and executed strategic plan including 56 hours of Practice Team

Leadership education and 80 hours of training for registration staff

which positively impacted practice operations, patient satisfaction

results, employee satisfaction and retention.

. Led the corporate culture change initiative within the Group Practice by

incorporating specific, measurable performance standards into the job

profiles, then training 80 members of Leadership team and 15 adjunct

faculty to facilitate the training experience that defined and

demonstrated the core values, behaviors and actions expected of all

employees. This resulted in training over 750 employees and better

alignment of pay for demonstrating the values while performing the job.

. Appointed member of the institutional culture change committee chaired by

the hospital President.

Human Resources Consultant, Organization Training and Development (1995

to 1996)

. Transformed corporate culture by leading design and implementation of

inaugural eight hour training experience where 105 members of Clinical

and Ancillary Leadership/Management, and 2500 Nursing employees received

in-depth knowledge of institution's values and received 360( feedback and

development plans about how closely individual behaviors were aligned

with institution's values and desired behaviors.

. Facilitated Stephen Covey's "7 Habits of Highly Effective People" a

course which focused on the "inside-out" approach to achieving personal

and organizational effectiveness.

University Hospitals of Cleveland, Cleveland, OH 1986 to 1995

Senior Education and Training Specialist, HR Department (1994 to 1995)

. Assisted the CEO and Executive Vice President in the implementation of

the UHC Mission, Vision and Values initiative.

Page 3 Mildred Porter-Duncan

. Led the design, implementation and measurement of UHC's "Foundations"

training which increased over 6,000 employees' understanding of the

changing healthcare landscape and its impact on their role.

. Designed and facilitated UHC's training "How To Translate Values Into

Behaviors" for managers and supervisors to coach to improved performance

of employees.

. Conducted needs assessments, designed and delivered training solutions

and organization development interventions to hospital-wide employees

that improved patient satisfaction, department and UH organization

effectiveness. Consulted with senior leaders and department heads which

achieved articulation of and commitment to business plans, department

goals and job performance expectations.

Supervisor, HR / Training and Organizational Development (1991 to 1993)

. Supervised staff of five who delivered Corporate Training and

Organizational Development including management of education assistance

programs, corporate orientation, employee planning survey design,

administration and supervisory training resulting in increased employee

and patient satisfaction.

. Collaborated with design team for strategy and implementation of a

hospital wide employee planning survey; led the survey communication

process and manager training designed to help managers interpret survey

results and develop action plans for improving organizational

effectiveness and employee engagement.

. Partnered with minority house staff development department to design,

deliver and evaluate the new resident orientation program. Served as the

resident orientation facilitator, insuring seamless flow of speakers and

program delivery. Utilized evaluation data from residents to identify

opportunities to continuously improve orientation process and content.

TRAINING SPECIALIST (1988-1991)

EMPLOYMENT SPECIALIST (1986 - 1988)

EDUCATION

. M.S., Organizational Development and Analysis, Case Western Reserve

University, Cleveland, OH

. B.S., Business Administration, Bowling Green State University, Bowling

Green, OH

PROFESSIONAL TRAINING

. Covey Leadership Center, "The 7 Habits of Highly Effective People",

Instructor Certification

. Case Western Reserve University, Weatherhead School of Management,

Certificate of Management

AFFILIATIONS AND ACHIEVEMENTS

. Recipient of Intuit's Vision, Impact and Performance in Human

Resources (VIP) award

. Member, American Society for Training and Development (ASTD)

. Member, Delta Sigma Theta Sorority, Incorporated, Greater Cleveland

Alumnae Chapter

. Former Vice President, Palm Beach County Medical Society Alliance,

Inc.

. Former University Hospitals of Cleveland Award Recipient for YWCA -

Woman of Professional Excellence

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