.**** W Harder Pl, Spokane, WA ***** .509-***-****

.abhhpo@r.postjobfree.com

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. EASTERN WASHINGTON UNIVERSITY, Cheney, Washington

Bachelor of Business Administration 2008

Human Resource Management Major, Spanish Minor 3.38 GPA

. SPOKANE FALLS COMMUNITY COLLEGE

Associate of Art in Science 2002

Personal Computer Specialist 3.5

GPA

(Currently I am in process of enrolling for Master of Science in

Psychology with a focus on Organizational Psychology and Development

through Walden University online courses. Anticipated start date is June

6, 2011.)

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HUMAN RESOURCES ASSOCIATE, SL Start

Spokane, WA [Apr '10- Apr '11

- Recruitment: Review applicant information, interview, check drug

screen and background results, make sure new hire paper work

complete, verify SS #

- Advise managers regarding personnel issues

- Take notes, question and write reports in performance counseling,

terminations, and employee related investigations

- Be available for employees to advise them on transferring, schedule

issues, and any other personnel issues they need to resolve

- Ensure training logs and all personnel paper work is up to date by

reviewing personnel files

HUMAN RESOURCES CLERK, SL Start

Spokane, WA [Sep'09- Apr '10]

- Maintain and keep personnel info and paperwork updated in database

and files

- Enter and update employee info into HR Perspective IS (ADP)

- Look up personnel information and records requested from all

branches throughout WA and ID, and other HR projects as assigned.

HUMAN RESOURCES VOLUNTEER, Family Home Care

Spokane, WA [Aug'09- Oct '09]

- Assistant to the HR Director; created employee satisfaction survey

as well as a job description questionnaire.

MEDICAL OFFICE RECEPTIONIST, Spherion; Pulmonary and Critical Care

Spokane, WA [Novl 08- Aug 09]

- Manage scheduling; monitoring, anticipating and adjusting changes

and communications between provider and patient

- Efficiently multi-task between checking in customers, directing 6

phone lines and processing customer requests, and updating patient

info into database and files

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE, Bank of America Merchant

Srvcs.

Spokane, WA [Feb 04- Jun 06]

- Communicated and updated account information for customers

- Utilized multiple computer systems for gathering and researching

information and resolving client issues

- Assisted managers by resolving escalated and complicated client

situations

- Trained new associates within the department

AIRLINE RESERVATION SPECIALIST, Ambassador Programs

Spokane, WA [Feb 03- Dec 03]

- Negotiated cost of group space with airlines for domestic and

international travel

- Organized and managed air reservations for over 50 traveler groups

- Processed customer information for travel documentations, kept

airline contracts current

P. C. HARDWARE TECHNICIAN ASSISTANT, PC Open, Inc.

Spokane, WA [Apr 02- Nov 02]

- Assembled hardware and installed operating systems to build PC's and

Servers

- Managed inventory records for shipping and receiving of pc hardware

- Improved technical abilities under minimal supervision

- Developed a good understanding of the technical computer components

and processes

PASSENGER SERVICE AGENT, Horizon Air

Spokane, WA [Feb 98- Nov 99]

- Communicate flight information and procedures to passengers

- Maintained detailed organization skills to address and settle issues

such as canceled flights and lost luggage

- Adjusted to strenuous work shifts including early morning, late

nights, weekends and holidays

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