Customer Service Administrative Assistant

KYLA KELLY

*** ********* **.(Desoto, TX ****

469-***-**** (Mobile)

Objective: Experienced motivated individual with a successful track record

in human resources and administration. Possessing expert technical skills

in addition to excellent communication, interpersonal and analytical skills

seeking a challenging position where these skills will be fully utilized.

Profile: Provide high-level administrative support by conducting research,

preparing statistical reports, handling information requests, and

performing clerical functions such as preparing correspondence, receiving

visitors, arranging conference calls, and scheduling meetings. May also

train and supervise lower-level clerical staff.

Medco Health Solutions

Executive Assistant

03/10-12/10

1. Supported VPGM, HR Director, Customer Service Director, and Lower

Management for company

2. Clerical and Receptionist duties

3. Maintained track of Anniversary Gifts for all employees

4. Made Travel Arrangements for Corporate visitors

5. Assisted with coordinating upcoming events for office

6. Created Birthday and Vendor Calendars for office

7. Created and Maintained databases for Medco Employees to view on

Homepage/Lonestar Page

8. Assisted employees and Supervisors from 9 departments with Special

Projects daily

9. Created documents to be displayed on the TV Monitor and Homepage using

PowerPoint and Print Master

10. Maintained COE reports for 963 employees

11. Scheduled meetings for Supervisors/Managers and Directors

12. Scheduled luncheon and set up for Corporate Visitors weekly

13. Maintained and created business relationships between current and

future vendors for Medco

14. Created and maintained the Recognition Page for Medco

15. Assisted with sending out postage on mail for the office

16. Scanned and faxed documents for employees and Management

17. Scheduled onsite appointments for future clients for Medco

18. Stenographer for P & Q and Health and Safety Meetings

19. Responsible for ordering supplies for office

Cedar Valley Community College

08/08-05/09

Associates in Arts Business Management

U.S. Homesystems

12/06-05/08

Assistant to Legal Administrator/Human Resource Manager

20. Checked vendor background paperwork for compliance for Home Depot

21. Managed sixty-five accounts for Fabricators

22. Worked with Field Managers to start process for vendors

23. Responsible for updating and verifying current insurance information

for clients

24. Consistently met deadlines that resulted in making the company over

$20,000

25. Surrendered licenses for FCC entity for all fifty states

26. Worked with Recruiting agents to find jobs for existing accounts

27. Created and maintained spreadsheets for over 500 accounts

28. Processed background and motor vehicle reports for Home Depot

employees using ADP

29. Processed I-9's for employees

30. Issued vendor numbers for payment

31. Entered vendor information for tracking into CRM

32. Responsible for hiring and terminating employees in system

33. Sent out temporary badges

ACS State & Local Solutions-Texas Workforce Center

11/01-11/04

Senior Administrative Assistant

34. Case Management for Foodstamp, TANF, and Employment Services

35. Assisted with job referrals and job placement

36. Balanced monthly transportation reports for over 500 clients

37. Worked with TWIST, a system used to track monies issued for bus and

gas vouchers

38. Oversee payroll issues and distributed payroll checks

39. Responsible for calculating sick and vacation leave

40. Responsible for sanctioning Food Stamp and TANF clients for non

compliance

41. Answered calls from switchboard regarding inquiries about services

offered by the Texas Workforce Center

42. Worked with TWIST, a system used to track monies issued for bus and

gas vouchers

43. Assisted customers at the front desk by checking registration and

providing documents for unemployment and health benefits.

44. Update and input information for employment applications into TWIST and

employment services data base

45. Responsible for checking eligibility from the Department of Human

Health and Human Services for Food Stamp and TANF clients

46. Issued exemption for TANF and Food Stamp clients

47. Assisted clients in the Resource Room with job searches and employment

questions

48. Sent outreach team to set appointments via home visits for eligible

TANF clients

Education and Professional Development:

The School of Business and Management, Dallas, Texas

Cedar Valley Community College, Lancaster, TX

Skills:

Microsoft Office Suite - Word, Access, Excel, Publisher, Project,

Power Point

Type 65 wpm, 13,000 KSPH, Ten-Key, Data Entry, Internet Research

Employee Payroll, Meeting Coordinator, Switchboard Operator

Case Management, Training, CP Screen, Print Master, Poster Machine,

Event Coordinator

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