Project Manager Management
Resume:
Karen L. Johnson
Lakeland, FL 33810
********@****.***
CERTIFICATIONS-
TRAINING PMI Exam Preparation for PMP; MS Project 2003/2007 White Belt;
MS Project 2000; VB.Net 6.0; Hyperion 8.3; Crystal;
Brio Performance Suite; MS Office 2000 - Advanced
PowerPoint; Visio 2000; HTML; CYBORG Systems;
Brainbench Programmer/Analyst Aptitude.
SOFTWARE MS Office Suite 2007/2010; Adobe Acrobat 7.0; Visio 2002; Brio
Designer; Brio Explorer; Brio Insight; Brio Quickview
and Administration Tools; Hyperion 8.3; Crystal; DB2
Visual Warehouse Manager 5.1; DataStage; PEOPLESOFT;
CYBORG Systems; KRONOS; and Forefront.
PROFESSIONAL EXPERIENCE
JPMorgan Chase, Tampa, Florida
February 2008 - Present
Technology Project Manager
As a part of Global Financial Messaging (GFM) I successfully managed and
implemented the Enterprise Release of SWIFT Standards which is an annual
project for GFM. In addition I have also successfully managed and
implemented a Tier 3 (small project) to remove business rules from the
filtering server. At this time I am currently managing four large projects
with budgets of over $350K. With these projects it is my responsibility to
maintain resource allocation; project planning; milestones; status
meetings; tracking and mitigating action items in addition to many other
requirements as outlined in JPMC's Project Delivery Framework or also
considered Waterfall.
Global Commercial Card PMO - Project Manager
Within the Global Commercial Card PMO I successfully managed
(simultaneously) multiple international projects in the EMEA (Europe,
Middle East and Asia) region which have and will continue to generate
millions of dollars in revenue for the company. Just a few of the projects
that I managed were PSD D+0, Ireland Direct Debit and as BAU projects Italy
and Austria Direct Debit. In addition, I had been engaged to manage two
other global projects which were EFS/Public Sector POCA Phase 3 and Order-
to-Pay e-Invoicing which was a technology project.
With all of my projects I met the business requirements for product
solutions. Prepared project plans to include project definition, scope,
resources and schedule. Understanding and prioritizing projects and tasks
to achieve business and company objectives. Organized, facilitated and
managed weekly status meetings to include providing agendas/meeting minutes
and action item log (which was updated on a continuum basis). Produced
executive reports on assigned projects to keep management apprised of
project status, major issues, scope changes, resource changes and milestone
achievements or misses. Ability to delegate tasks strategically across the
various work streams while providing clear and reasonable expectations by
implementing JPM's Best Practices and adhering to the Project Delivery
Framework (PDF). Excellent interpersonal and communication skills provide
the ability to resolve conflict by demonstrating leadership and appropriate
decision making competencies while understanding the need to facilitate
intra- and inter-team issue escalation and resolution. Team player with
strong partnerships with stakeholders including that of my working
relationship with vendors encompassing many varied diversities.
Treasury Services PMO Project Analyst
Supported multiple Project Manager's proven the ability to work in a matrix-
managed organization, while providing end to end project management support
by directing, monitoring, controlling and reporting on projects within
scope. Organized, facilitated and managed weekly status meetings to
include providing agendas/meeting minutes and action item log (which was
updated on a continuum basis). Assisted in maintaining Project Plans.
Produced executive reports on assigned projects to keep management apprised
of project status, major issues, scope changes, resource changes and
milestone achievements or misses. Extremely knowledgeable of the Project
Delivery Framework (PDF) processes and incorporated this into various
projects that were not in accordance with JPM's policy and procedures.
Created processes to assist with New Hire Orientation for Project Analysts.
I have taken over thirty courses within Training Central (JPMC's training
center) to better assist me with my performance and understanding of
finance.
Custom Staffing for JPMorgan Chase, Tampa, Florida
March 2007 to January 2008
Business Analyst
Developed SDA Operations Procedure manual based on business requirements;
Subject Matter Expert (SME) for Segregated Deposit Accounts (a product of
JMPC); Conversion and/or Regression Testing: Enterprise Release 107 for
Money Market Mutual Funds and Insured Sweep for Business; SIL to LION; and
NDS for Money Market Mutual Funds and Insured Sweep for Business and
Enterprise Release 207 Money Market Mutual Funds and Insured Sweep for
Business; Created and executed scripts based on business and functional
requirements in IST (Integration System Testing) and UAT (User Acceptance
Testing); Analyzed and validated fields and investment calculations for
various reports i.e. Money Market Funds Daily Detail Report to Federal
Withholding Summary Report in UAT.
Karen L. Johnson Resume
Continued Page Two
Ajilon Consulting for Citigroup, Tampa, Florida
February 2006 to February 2007
Managed Information Specialist
Developed, modified and distributed Brio queries/reports to Global Transfer
Systems, Citi Private Bank and International Anti-Money Laundering while
applying documentation and testing standards and measures of quality based
on customer requirements; Created and reported monthly metrics to senior
level management in EMEA; Validated queries/reports in UAT and Production
environments;
Produced and validated MIS Report for Operations in Brio and Access;
Assisted Change Request Manager with requests for any modifications within
the Brio application functionality; Created and produced weekly trending
charts on AML Daily Processing loads as well as volume and production loads
based on elapsed time; Communicated changes or upcoming events to systems,
applications etc... via "Bulletins" to CBS GAMLOM; Producing weekly,
monthly and quarterly reports on Business Accomplishments for CBS;
Identified and streamlined current reports to better assist Team Leads and
Analysts; Documented Mantas 4.1.1 and Syfact Tables/Fields in a matrix
format; Provided IT support to internal customers.
Spherion/Hoffman Technologies for AT&T Business Services, Tampa, Florida
February 2001 to May 2005
Program Manager - AT&T Global Network Services Web Site
Directed and facilitated the overall technical content and other related
content issues; Maintained and provided ongoing design of the website,
promos and ad banners, seasonal content specials for partners; Monitored
compliance issues regarding att.com/sitecommand guidelines of web design
and content; Directed redesign of entire site with marketing/communications
and technical design team within$100K budget.
Project Coordinator
Investigated, analyzed, designed, and developed effective solutions to
business issues; Business unit liaison to vendors; assisted in resolving
past due and current invoices; Effectively researching and understanding
the methodology of AT&T to better support Business Services.
Data Warehouse Administrator
Assisted in and/or directed with Brio Training in documenting processes and
outlines; Facilitated and managed all Brio communications as the lead
contact for the Data Warehouse team; Documented and published
impacts/changes with the ODS and/or BCS; Defined user interfaces and
functional specifications; Migrated users to new environments; Used Brio
Designer to verify data accuracy as well as building reports based off a
set of business requirements; Brio Systems Security - assigning users
access to ODS while meeting AT&T's security standards; Supporting over 300
users; Maintenance and set up of the On Demand Server, Brio Scheduler as
well as analyzing server performance statistics and configurations;
Scheduled jobs and reports to run at optimal timeframes; Assisted lead
developer with Brio Query and EIS related issues.
Database Administrator
Collected, reviewed, and entered data into the Data Warehouse Manager;
Validated queries/reports in UAT and Production environments; Audited
output data and input data into company database; Identified and resolved
production errors; Maintained and revised procedural lists, control records
and coding schemes to source data; Provided data flow diagrams and
documents the process. Administered, maintained, developed and implemented
policies and procedures for ensuring the security and integrity of the
Customer Information Warehouse; Assisted in resolving database performance
issues, database capacity issues, replication, and other distributed data
issues; Knowledgeable with standard concepts, practices and procedures;
Assisted with server migration.
EDUCATION
Approved and currently studying to take the Project Management Professional
(PMP) Exam.
Hillsborough Community College - Programming/Logic; Visual Basic;
Enrolled in Spring/Summer 2011 MS Access and MS VISIO 2007 Certifications
in addition to SQL.
AFFILIATIONS
Project Management Institute (PMI), 2008.
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