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Customer Service Manager

Location:
Palm Harbor, FL, 34683
Posted:
May 19, 2011

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Resume:

Accounting and Financial Operations Specialist

Strengths & Competencies:

** ***** ** *********** ******* and Fiscal Management

Adept at managerial decision making and planning, accounting, and client

servicing

Internal Controls Financial & Accounting Budget Preparation &

Evaluation Planning Execution

Firm Grasp of Micro & Bookkeeping Payroll Processing

Macroeconomics

Data Compilation & Strong Interpersonal High Pressure Situations

Reporting Communications

Demonstrated Team Player Microsoft Office Suite Business Accounting

Software

Professional Background

The Birds & The Beads, Dunedin, FL

A jewelry supply retail store and jewelry-making instructional organization

Accounting Intern October 2010 - Present

Administer all accounting analyses, planning, and execution for an 8

employee team

. Financial & Accounting Planning: Assessed and overhauled all systems

in place -Streamlined a Single-entry bookkeeping system and general

ledger usage, forecasted, instituted budgets, initiatives,

allocations, timeframes, reporting, assurance controls, and compliance

measures; applied knowledge and training in Microeconomics (the study

of decisions that people and businesses make regarding the allocation

of resources and prices of goods and services) to expand the monetary

growth for a small business in a small locale on a fiscal year cycle

. Payroll: Calculate hours worked by and gross sums owed to 8 employees

via timecards - extract federal, state, social security, and FICA

taxes, and medical coverage fees via accounting software, gain owner

approval, create and disburse paychecks bi-weekly

. Bookkeeping: Record all transactions - sales, purchases, wages, taxes

payable/paid, and so forth, post debits and credits, compose financial

statements, such as, balance sheets, cash flow, and income, and

prepare summarized reports for supervisors and managers

. Customer Service: Aid customers with payment matters - collect fees in

person and via phone, create and distribute payment receipts, record

transactions, and answer all relative questions from customers or

staff members

Bank of America, Palm Harbor, FL

1 of 4 city locations; a financial services company, the world's largest

wealth manager, and the 5th largest company in America

Banking Center Manager II November 1999 - October 2010

Oversaw the day-to-day operation of a 25 person full services commercial

banking center

. Bank Administration: Led, as part of a managerial team, the Paying and

Receiving Teller Departments which paid and certified checks, received

deposits, distributed funds and checks to customers and internal

departments, and input funds and other valuables into the vault and

safety deposit boxes

. Transformative Leadership: Inserted knowledge of Macroeconomics (the

behavior of the economy as a whole and entire industries and

economies)to expedite the overhaul of a non-performing banking center

into a top performing location - Assessed and took into consideration

the local economy and banking industry and targeted specific customer

bases and service improvement techniques to exceed performance goals

in sales, service, and personnel satisfaction

. Budget Planning & Execution: Collaborated with teammates and pooled

financial resources to bring banking center budget in line with

national average of $2M annually

. Staff Management: Trained, supervised, mentored, praised, and

disciplined staff members as needed, conducted performance evaluations

and proffered improvement techniques

Education

Master of Accountancy, Anticipated Graduation: May 2012

University of Phoenix, Phoenix, AZ

B.S. Business Administration, Concentration: Accounting Management, October

2007

Dean's List - 4 Years Consecutively, GPA 3.7

Florida Metropolitan University, Largo, FL



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