Customer Service Administrative Assistant

CONNIE L. AILSHIE

Cell: 602-***-**** abhhjx@r.postjobfree.com

http://www.linkedin.com/in/connielailshie

Administrative Assistant

Construction Project Coordinator

Streamline operations, control costs and maintain compliance while

improving customer service.

Offer strong communication, organizational and problem-solving abilities

which complement sound judgment in establishing priorities, meeting

deadlines and making decisions. Recognized for efficiency to eliminate late

submittals and increase productivity while ensuring 100% accurate and

compliant files. Proficiency includes:

Budget / Expenditure Tracking Correspondence ... Negotiations ... Insurance

Verification ...Billing ...

Log Sheets ... Submittals ... File Management ... Customer Service ...

Information Flow ...

Project Management ... Contract Review / Administration ... Relationship

Management ...

Accounts Payable ... Purchasing ... Reporting ... Quality Control ... Sales

Support ..

Meeting Coordination ... ... Research Contract Bids ... Scheduling ...

Microsoft Word and Excel ... Oracle ... JD Edwards

EXPERIENCE

PES Employment Solutions, Scottsdale, Arizona

Administrative Assistant

2/11

Temporary agency -administrative work for clients such as Cushman &

Wakefield

De Rito Partners, Inc

McCarthy Building Company, Phoenix, Arizona 10/08 - 6/09

Project Secretary

Provided comprehensive administrative support, organization and

efficiency for project manager and team of engineers on site of Deer

Valley Water Treatment Plant construction project.

* Analyzed administrative needs and developed systems and processes to

facilitate access to project information and eliminate 5-month backlog

of submittal filings in less than time projected.

* Processed daily activity log sheets for subcontractors, again

eliminating backlog and staying current throughout project; assisted

crews / engineers with interpreting green book forms.

* Managed / tracked accounts payable, processing as many as 200 weekly

timecards, entering data accurately into Oracle system with a thorough

understanding of coding and commission schedule.

* Mitigated company risk by verifying new hire eligibility (using e-

Verify) in compliance with government regulations and distributing new-

hire packets. Monitored insurance requirements / renewals for all

subcontractors to ensure compliance.

* Reviewed purchase orders for accuracy and saved company thousands of

dollars over 8 months by comparing shipping receipts with final

invoices to identify discrepancies.

Toll Brothers, Inc., Arizona 3/98 - 12/07

Project Coordinator / Administrator

Orchestrated administrative efficiency on multiple / concurrent projects

at subdivision job sites, monitoring budget and keeping each project on

track to maximize efficiency, productivity and profitability.

* Streamlined / routed complete and accurate project documentation,

keeping construction team / subs in 100% compliance with policies in

preparation for project reviews and annual audits.

* Ensured best value for the dollar through contracting process,

creating subcontractor bid packages; offering contract award

recommendations; preparing contracts; overseeing project kick-offs;

managing purchase orders; and reviewing, coding and batching invoices.

* Built influential relationships with municipalities to expedite

permits, keeping projects on schedule.

* Monitored HOA regulation compliance throughout project, communicating

ownership transfers promptly at close of homes to save hundreds of

dollars in fees.

CONNIE L. AILSHIE

Page 2

Cell: 602-***-**** abhhjx@r.postjobfree.com

http://www.linkedin.com/in/connielailshie

Toll Brothers, Inc., Arizona - cont.

3/98 - 12/07

Project Coordinator / Administrator

* Supported the sales team as much as possible to allow more sales time;

created welcome binders and contract packages while coordinating

appreciation events to maximize customer satisfaction.

* Selected to oversee special projects based on superior performance /

dependability, managing logistics / movement of construction trailers

to new job sites and establishing communications for construction

team.

VaVaVoom Photography, Phoenix, Arizona 6/04 - Present

Administrative Assistant - Interim Position

Provide administrative support in office and in the field at high-profile

events, interacting with customers, maintaining logs, managing accounting

functions and contributing to 3% growth in a down economy.

* Reorganized office operations to create standardized filing system and

client contact database to improve efficiency, productivity and

quality of customer service.

Valley Communications / Construction Secretaries, Arizona 1/08 - 10/08

Administrative / Clerical Temp

Managed data processing, accounting, invoicing, correspondence, filing

and mail distribution.

* Answered phones and interacted with diverse populations, routing

calls, resolving issues and providing optimal customer service.

Prince Street Technologies, San Francisco, California Prior

Office Manager

Executed diverse and complex administrative functions for executives of

commercial carpet manufacturer.

EDUCATION

on line Classes

City of Phoenix Workforce Connection

Microsoft Office / QuickBooks / Oracle Training - Advanced Computer Skills

(7/10)

Computer Skills Institute, Phoenix, Arizona

Computer Science and Business Curriculum

Solano Community College, Solano, California

Certificate Courses in Banking and Accounting

American Institute of Banking, California

COMMUNITY INVOLVEMENT

Navigator, Phoenix Sky Harbor Airport, Phoenix, Arizona

Serve as a welcoming presence to thousands of passengers, offering

information and assistance to make their Phoenix experience enjoyable.

Event Coordinator / Board Member, Northern California Multiple Sclerosis

Society, San Francisco, California

Developed programs for children to complement the adults annual ski-a-

thon fund-raising event, enhancing the family experience and increasing

participation. As member of the board, built relationships with

contributors to obtain sponsorships and product giveaways.

Assistant to Event Planner, National Football League, Arizona and New York

Worked collaboratively with Vice President of Event Planning and her

staff from NFL headquarters during 2008 Superbowl XLII in Glendale,

Arizona. Based on performance and initiative, traveled with staff to New

York City to assist with NFL Experience at Radio City Music Hall during

NFL Draft, 4/08.

CONNIE L. AILSHIE

Cell: 602-***-**** abhhjx@r.postjobfree.com

http://www.linkedin.com/in/connielailshie

May 19, 2011

RE: Administrative Assistant

Project Coordinator

A strong, efficient administrative function is essential to the on-time, on-

budget project completion of any construction project. Throughout my

professional career, I have met the challenged presented and delivered

strong and measurable results. With focus on exceeding your expectations, I

submit my r sum for your review.

The quality and caliber of my accomplishments are indicative of the

potential I offer. Noted for conceptual thinking to develop and implement

solutions to diverse operational issues, I effect positive change and

improvement to consistently meet project goals:

* multitask to maximize productivity . create improved processes

to reduce costs

* improve quality to exceed expectations . utilize resources to

drive performance

* excellent courteous communication skills both verbal and written,

dictation

* professional phone etiquette

* administrative, clerical support, mail processing, travel arrangements

* excellent computer skills MS Office - word, excel, outlook, power

point, adobe acrobat

* JD Edwards, AIA

* excellent problem solving, attention to detail, strong organizational

skills

* scheduling, preparing and managing invoices, purchase orders,

tracking,

* lien waivers, insurance certifications, filing, excellent organizing

skills, prioritizing,

* residential construction experience, commercial construction

experience

manual and electronic filing, digital filing, strong data entry skills

reliable, punctual, dependable

* Willing to start over with a stable company and grow within

* Willing to pay for my relocation

You will find I am a confirmed self-starter with a high level of dedication

and enthusiasm, always ready to go the extra mile. Therefore, confident

that I can bring value to your team, I would welcome a personal interview

at your earliest convenience.

Thank you for your time and consideration. I look forward to hearing from

you.

Sincerely,

Connie L. Ailshie

Please check out my LinkedIn site for references from my former

subcontracts.

Contact this candidate