Jessica Lynn Gonzalez

**** ***** ***** ***** #***, Fort Worth, TX 76137

Mobile: 682-***-**** Email: abhhiz@r.postjobfree.com

OBJECTIVE:

Seek employment as a Process Improvement Practitioner that can assess and

deploy LEAN / Six Sigma tools while advancing operational processes

through the elimination of waste at single or multiple sites.

EXPERIENCE:

Exel / DHL Supply Chain - SC Johnson

Fort Worth, Texas

01/2009 - Current

Process Improvement LEAN Lead

* Assisted in achieving a cost-savings of $1.5 Million in 2 Years in

a $10 Million SC Johnson (SCJ) Regional Distribution Center

(RDC) in Fort Worth through LEAN/Six Sigma Workshops

* Facilitate the North American Process Improvement LEAN Team (7-10

LEAN Champions) to evaluate business operations and

communication workflow to identify operational needs

* Led Operational Tasking & Productivity Metrics Tracking in the

DMAIC Value-Stream Map Workshop for Auto-Workflow (Auto-

Tasking, Loading & Receiving) for projected gains of $900K

* Created a Matrix Organization Structure within SCJ Network of 10

Functional Teams with RDC Subject Matter Experts to discuss

Best Practice & 5S Sustainability, reducing communication

delays by 57%

* Established a Monthly SCJ Network Steering Committee Meeting that

discusses and defines the Metrics and Baseline of Team or Cross-

functional Team Projects, increasing Kaizen Events by 64%

* Responsible for driving culture and organizational change through

team engagement and perseverance utilizing LEAN / Six Sigma

Tools and Quality Management Standardization

* Ensure Operational Changes keep momentum through frequent Round-

Table Meetings with Direct Associates, all while maintaining

process clarity and transparency to minimize change impacts

* Continuously research operational and industry best practice to

identify tactical opportunities for business process changes to

ensure Exel / DHL remains a 3rd Party Logistics First Choice

Provider

* Monitor operational trends and conduct quantitative and qualitative

analysis of Key Performance Indicator (KPI) Metrics within the

business to provide management process improvement suggestions

* Developed a LEAN Education Training Program, "Understanding LEAN"

for Management and "Putting LEAN into Practice" for SCJ Network

LEAN Champions

* Conducted 3-Day Kaizen Events with Floor Level Associates and

External Process Experts for Partial on Full Pallet Claw Stack

(gains of 4%), and QA Network 0000 Documentation (indirect

gains of 52%)

* Produced $132K savings in 3rd Claw Rail Addition Value Stream Map

since tracking in August 2010

Network Quality Assurance Coordinator - Lead

* Achieved Exel-SCJ Multi-Site ISO 9001: 2008 Corporate

Certificate in May 2011 with Zero Nonconformities on a short

Sampling Plan, projected annual savings of $54K

* Led SCJ Network Quality Team in 2010 to obtain Six Individual RDC

ISO 9001: 2008 Re-Certifications and One ISO 9001: 2008

Certification, each with Zero Nonconformities

* Responsible for Election as the Global DHL Pilot Program for the

Americas for the "Path to Quality" Initiative due to the

exceptional strength and consistency of the SCJ Network

* Accomplished 98% of 100% Quality Rating in the Global DHL "Path to

Quality" Program that included Customer & Supplier Management

and Performance Management

* Advanced the Exel-SCJ Network to achieve the highest SCJ Customer

Supplier Quality Audit Score with 4.7 of 5.0 Scoring, receiving

the SC Johnson "Partners in Quality" Award

* Promoted the SCJ Network to achieve the Global DHL "Leaders in

Quality Excellence" Award, surpassing over 550 Sites in the

Americas, and over 1100 Sites Globally qualified

* Provided leadership to SCJ Network Quality Team (7-9 QA

Coordinators) and Operations Management on all key regulatory

(EHS & OSHA), customer, and 3rd party audits as well as LEAN

Initiatives

* Collaborated with DHL Global Director of Quality Assurance to

define the process for Individual Accounts to become a Matrix

Account of RDCs achieving Process Standardization, similar to

SCJ

* Supported the North American Director of Quality in developing and

implementing quality-related training programs for Executives,

Management, Site Operations, and QA associates

* Assist the Vice President of Global Operations-SCJ analyze

information to discuss network standards and policies in

support of the business, captured in monthly "DHL Global SCJ

Account Scorecard"

* Planned and coordinated all aspects of Quality Assurance Activities

for the SCJ Network, including the Quality Assurance Metrics

Tracking to maintain and improve the overall quality system by

48%

Operations Analyst - Labor Management Systems (LMS) Engineer

* Responsible for developing and maintaining the Citrix DLx Labor

Management System engineered standards and RedPrairie Reporting

Program, understanding basic warehouse distribution operational

processes and reducing Direct Labor Expense by a total of 11%

* Provide technical and engineering support and training to on-site

management and associates, creating "Supervisor's Guide to LMS"

and "Getting to Know your LMS Productivity" Training Guides

* Analyze on-site data collection of LMS Flowcharts and Productivity

to evaluate business operations and develop recommendations to

improve operational processes, achieving $278K RDC savings

* Oversee and manage 47 Warehouse Activity LMS Flowcharts, each

auditing at +/- 3 variance, including the creation of new

standards, which reduced Incentive Payout by 16% and Indirect

Entries by 47%

* Hold Monthly LMS Executive Summary Meetings with On-Site Management

& Floor Associates on the performance of both the individual

and site against RDC KPIs

* Utilizing Engineering Reporting Tools (Pallets/Trip, MPH Tool)

conduct LMS Productivity Summary Reports to identify pre-

defined outliers and ensuring performance accountability below

Zero Base

* Identify opportunities for improvement and barriers to productivity

within the RDC using LEAN tools

* Provide assistance at other account LMS implementations across

multiple operations throughout the Southwest Region, including

operational and engineering support at existing LMS sites

EDUCATION:

University of Southern California

Los Angeles, California

Bachelor of Arts in International Relations: Global Business

May 2008

Global Management & Business Finance Emphasis

SKILLS:

* Certified LEAN Practitioner, Certified ISO 9001: 2008 Internal

Quality Systems Auditor

* Proficient in LEAN/Six Sigma Green Belt Methodology and DePICT

Project Management

* Proficient in ISO 9001: 2008 Internal Quality Systems Auditing

* Skilled in Microsoft Office Suite (Outlook, Word, Excel,

PowerPoint, Project, SharePoint) applications, Lotus Notes

Database & Sametime, Red Prairie Reporting, Citrix DLx LMS

System, Topex (AS400) Warehouse Management System, Kronos Time-

Keeping

* Strong understanding of Oracle Supply Chain, QuickBooks,

PeopleSoft, Sales Force, Accounts Receivable, Accounts /

Payable, Oracle Payroll, Oracle HR, Project Primavera Planning

(P3)

* Ability to Read, Write, and Speak Spanish Fluently, Intermediate

Understanding in Portuguese

* Immerse well in International Cultures and Work Environments as

exhibited in Expatriate Employment in Argentina and New Zealand

Contact this candidate