Customer Service Sales

[pic]

AMBER R. GAZZOLO

Riverside, CA ***** ?

951-***-**** ? abhhf1@r.postjobfree.com

SUMMARY

Tenacious and goal-oriented professional with over five years of experience

in building and maintaining customer/client relationships within diverse

professions. Proven track record of significantly improving companies'

sales and productivity through efficiency and innovation. Effective and

self motivated leader, consistently exceeding companies' goals and

objectives. Proactively take on new challenges to promote growth and

increase company's bottom line.

Experience:

Basic Medical Industries / Intco International

Account Manager/Importing Consultant (January, 2010 - Present)

Specialize in generating and managing new accounts for

private label manufacturing and product importing. Maintain

relationships with internal factories and find, qualify, and develop

relationships with outside vendors. Analyze raw material

price fluctuations, USD vs RMB exchange rate, freight increases, added

labor costs, international affairs, and other market

factors to increase trade productivity. Synthesize data on product

manufacturing, factory operations and China's export market

to efficiently communicate with customers.

. Work with product development managers to develop new and innovative

items for the retail market

. Act as a liaison between distributors and factories through daily

communication to assure approved products, efficient turn around times

and customer satisfaction

. Examine production schedules, freight arrangements and requested

receive date to assure on time shipments on consolidated and full

container

. Successfully negotiate with vendors, utilizing effective communication

skills and quantity leveraging to meet target pricing 90% of the time.

. Create and manage time lines of new product development and production

to increase accuracy of scheduled deliveries for retail receipt of

goods.

. Develop and maintain relationships with distributors in the health,

first aid, janitorial and safety industries.

Legal Assistant

Fernandez & Lauby, LLP (April, 2008 -January, 2010)

Hired to assist fifteen attorneys with time critical projects, trial and

hearing preparation, research, and organize and analysis data. Expected

to meet monthly billing requirements through time management and

organization.

. Utilized effective time management and project management skills for

ten time-critical projects that resulted in a 20% reduction of

attorney work load

. Demonstrated effective time management and organization skills by

reducing project completion time by 50% and doubling productivity.

. Recognized by partners for completion of work in an excellent and

timely manner.

. Assisted understaffed legal secretaries with workload to increase

overall office efficiency and productivity

. Consecutively exceeded monthly billing requirements by ten hours for

multiple months.

Restaurant/Catering Assistant Manager

Gazzolo's European Restaurant (May, 2005 -September, 2007)

Organized small and large group caterings. Trained and supervised service

staff. Handled inventory control and waste management, eliminating excess

ordering and poor storage. Established strong relationships with vendors.

Compiled and analyzed financial data, ensuring profitability. Monitored

compliance with safety, sanitation and food preparation standards.

. Increased catering business bottom line by 75% for 2005 by

successfully negotiating contracts with the San Bernardino

Superintendent of Schools.

. Reduced cost by 10% by improving inventory control

. Implemented efficient organization methods designed to measure

production resulting in a significant increase in productivity

. Greatly increased company revenues from referral business

. Encouraged customer feedback for learning, growth and improvements on

the business so as to better meet the needs and wants of customers

. Recognized for increased sales and excellent customer service

resulting in annual bonus

Food Vendor/Sales Assistant

Gazzolo's European Restaurant (January, 2000-September, 2004)

Involved in cost-effective food and equipment purchasing with numerous

vendors and suppliers. Maintained inventories and assisted in ordering and

inventory control. Organized promotional events to encourage sales and

promote greater customer service; perform customer service and sales

duties.

. Acknowledged for outstanding work ethic, dedication and dependability

through consecutive annual bonuses

. Diligently and enthusiastically assisted customers with product questions

and purchases, raising the bar on customer service resulting in an annual

increase in sales

. Effectively investigated and resolved complaints regarding food

quality and service, establishing a respected product name and a 98%

customer return rate

. Efficiently estimated food and beverage consumption to anticipate

purchase quantity, significantly deceasing waste, aiding in greater

productivity and profits

. Monitored food preparation methods, portion size and display of food,

resulting in high marks and praise from customers and critics for food

quality and presentation

. Consistently in compliance with health and fire regulations regarding

food preparation and service, receiving A marks for health and safety

100% of the time

Education:

Bachelors of Arts in International Studies, Economics

Emphasis in Chinese Studies and Language

University of California, San Diego (2004-2008)

Economics, Business and Finance Program

Fudan University, Shanghai, China (2007)

Contact this candidate