Manager Services
Resume:
BENITA ALLEN
SHREVEPORT, LA. 71106
Objective/Goals
Desiring a challenging position that would afford the opportunity to become a part of a
team of professionals who dare to make a difference.
Summary of Qualifications
Possesses:
Eight plus years of experience providing Case Management and Social Services to
individuals, groups, and families, and a Bachelors degree In Social
Work/Associates degree in Sociology.
Very effective communication skills (both written and verbal).
The great ability to work independently or as a team player.
The clear ability to provide services in a professional and caring manner.
Professional Experience
Quality Support Coordination, Inc.-Support Coordinator
2009-2010
Provided support, and coordinated services for the Elderly and Disabled through the EDA
Waiver Program ( Medicaid funded). Engaged clients (upon referral) via telephone for the
purpose of the initial assessment. Conducted a thorough Assessment in person (MDS).
Initiated monthly phone and/ or personal contacts to assess needs and/ or concerns.
Initiated quarterly reviews to monitor and/or observe the quality and effectiveness of
services being provided. Created a Comprehensive Plan of Care (for each client);
followed up annually, or as needed. Documented all information daily to keep a reliable
database (for effective record keeping). Caseload ( 35)
Rutherford House- Counselor/School Coordinator
2005-2008
Identified and assessed each student, and provided assistance by developing a service
plan that would meet the criteria set by outside agencies and supervisor (MSW).
Improved the well being of students based on problem assessment and exploration of
obtainable goals and available options. Enhanced the problem solving, coping, and
developmental capacity of the students linking them with systems that provided the
resources and services needed to meet their goals. Provided conflict resolution, anger
management, and self esteem building techniques to enhance peer relations and bring
about behavior modification;
Coordinated educational services between Caddo Parish School Board and Rutherford
House, and served as a mediator to obtain, and relinquish information to outside school
districts as needed. Maintained and created student files upon entry, and (as information
was provided).Tested and scheduled each student upon entry for registration purposes.
Filed and recorded all students’ information in an accurate and timely manner. Referred
students to outside agencies such as: SBI Committee for pupil appraisals, 504
Evaluations, and for GED Testing. Supervised and assigned duties daily for an entire staff
of 8 or more (in an effort to maintain the cohesiveness amongst the student body and
teaching staff). Assisted and supported teachers daily to ensure an environment conducive
for learning.
Irving Place Rehabilitation and Nursing Facility- Case Manager
2004-2005
Coordinated and provided services to assigned residents on a daily basis. Attended daily
staff meetings (provided to keep abreast of residents concerns, as well as the concerns of
the administrative staff). Conducted routine room visits to ensure that resident’s needs
were being met. Reported the status of resident on log sheets, daily. Reviewed resident’s
files daily to ensure that all information was consistent with ledgers and personal notes
made by social services agents. Assisted supervisor with the deliverance, and
coordination of services. Referred resident for services and followed up to ensure proper
delivery.
Leon Wheeler and Associates- Office Manager/Administrative Asst.
2004-2001
Performed all aspects of administrative office management such as: supervising of staff,
operating office equipment, creating needed documents, assisting client as needed,
attending staff meetings, organizing and assisting with various projects for the nonprofit
and private for profit organizations assisted with the training of members for tax season.
Coordinated services for various functions throughout the calendar year, and chaired and
participated in these services. Functioned on the board of 100 Business Men and Women
of America .
Petra Group, Inc.-Student Coordinator/Job Coach
1998-1999
Coordinated services for students, and maintained an accurate record of student’s files in
a confidential and professional manner. Performed general and specific data entry
functions. Created all required documents pertinent to the job readiness training process.
Substituted for Job Readiness Instructo,r as needed. Accompanied, managed, and
supervised students’ progress in the workplace, and maintained a working relationship
with employers by assisting with conflict resolution. Served as a liaison between
employers and Petra for cohesive transitions. Created all resumes for job placement
process, and met all required deadlines in a timely manner.
Casino Magic-Table Games 1998-
1996
Applied basic accounting principles to complete the auditing process in a timely manner.
Trained (TG) assistant, and other auditors. Printed all table games reports, daily. Attended
staff meeting and reported to department heads to relinquish any problems found within
report. Suprvised members of table games auditing unit. Maintained and managed
caseload to ensure files were being completed sufficiently and proficiently for State
Police.
Isle of Capri Casino-Soft Count Clerk
1996-1995
Applied basic accounting principles to complete count process in timely and proficient
manner. Operated various machines to complete the count process. Generated a
computerized spreadsheet to account for daily take. Supervised and utilized a team of up
to 5 members to complete count process. Printed daily reports and conferred with
Department Heads as needed.
Southern University, Shreveport -Student Coordinator/ Recruiters’ Asst./Case
Manger 1993-1991
Assisted Coordinator with basic office duties and coordination of services for students.
Conferred with students concerning academic and financial concerns often making
referrals to necessary department heads and service providers. Attended most scheduled
meetings, and functioned as office clerk when needed.
Assisted Recruiter with the presentation process, and accompanied him to various schools
and speaking engagements. Assisted with the setting up process and conferred with
students as needed. Coordinated services for potential students. Supervised crew
members and performed basic office procedures. Maintained recruitment documents and
materials.
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