Manager Customer Service
Resume:
Chris A. Hale
Dover, Ohio ***22
******@**********.***
Summary
Successful Operations and Supply Chain Manager with many years of
experience managing multiple Facilities, Operations, Inventories, and
Organizational Development. Highly skilled at implementing Process Design
and Lean Initiatives through team based problem solving.
EXPERIENCE
Multi Products, Millersburg, Ohio
April, 05 - Present
Plant-Supply Chain Manager
. Responsible for all CNC Manufacturing Operations, Inventory
Management, Engineering and Purchasing/Forecasting activities.
. Established International Supplier for all Castings.
. Introduced Lean Initiatives and Cellular Production that have combined
to produce a 31% reduction in finished goods and raw materials.
. Implemented 5S Program.
. Responsible for Product Development and Realization that have added
$1,525,000 in annual revenues.
. Created and established new Performance Evaluation process for all
salary and hourly associates.
. Researched and implemented a new MRP system that has improved
inventory turns and order fulfillment times.
. Responsible for all ISO 9001:2000 activities.
Cardinal Health, Inc., Dublin, Ohio
December, 03 - April, 05
Director, Supply Chain
. Selected as one of 8 members of the National Logistics Steering
Committee to design and create a centralized inventory replenishment
facility for all 24 Cardinal Health Pharmaceutical Distribution
Centers.
. Responsible for designing and implementing inventory procurement and
order fulfillment for all 24 distribution centers.
. Responsible for negotiating Redistribution Fees with Pharmaceutical
manufacturers that amounted to $24,800,000 and $6,800,000 in EBITDA in
the first year of operation.
. Negotiated with multiple transportation providers to perform daily
deliveries to all 24 distribution centers. Annual spend on
Transportation was $5,600,000.
. Responsible for establishing Inventory Management Team of 12 hourly
associates and an Inventory Manager to perform daily Inventory
Management functions.
Cardinal Health, Inc., Dublin, Ohio
April, 02 - December, 03 Director,
Pharmaceutical Brokerage
. Pharmaceutical Brokerage is a Cardinal Health Business Unit that
provides all pharmaceutical inventory needs to national account chain
warehousing customers such as Walgreens and CVS.
. Responsible for all Financial and Operational activities in 8 Cardinal
Health Pharmaceutical Distribution Centers.
. Directed the activities of 58 field associates, 5 field Supervisors, 2
Operations Managers, 1 Controller, and 1 Accounts Payable Manager.
. Achieved annual sales of $10,603,335,000 while maintaining Operating
Expenses of $6,899,000.
. Responsible for implementing Supply Chain improvements to reduce Days
of Inventory by12% at customer distribution centers.
Cardinal Health, Inc., Wheeling, West Virginia
June, 01 - April, 02 Director, Operations
. Responsible for all Operations for Cardinal Health Pharmaceutical
Distribution Centers in Wheeling, West Virginia and Columbus, Ohio.
Annual Sales volume was $2.2 Billion with 25,000 SKU's.
. Directed a team that consisted of 6 Operations Managers, 8 Operations
Supervisors, 1 DEA Compliance Manager, 1 Maintenance Manager, 1
Customer Service Manager, 2 Inventory Managers, and 290 hourly
associates.
. Successfully negotiated all transportation contracts to reduce costs
by $77,000. This included the selection and implementation of a new
carrier for all hospital and pharmacy deliveries.
. Designed a cross functional team to explore and implement lean
processes that reduced operating costs by $45,000 and improved order
picking accuracy from 96.5% to 99.0%.
Cardinal Health, Inc., Columbus, Ohio
Manager, Operations
March, 00 - June, 01
. Managed all pick, pack and shipping operations for Cardinal Health
Pharmaceutical Distribution in the Columbus, Ohio facility.
. Responsible for directing a team of 1 Inventory Manager, 2 Operations
Supervisors, and 50 hourly associates.
. Responsible for all Human Resource functions.
Cardinal Health, Inc., Columbus, Ohio
Manager, Field Operations
August, 99 - March, 00
. Responsible for Operational Lean Improvements within 24 Cardinal
Health Pharmaceutical Distribution Centers.
. Selected and trained as a CQI (Cardinal Quality Initiative)
Facilitator. This was a Six Sigma based training program.
. Led Distribution Centers in improving order accuracy by an average of
5% and order productivity by an average of 8%.
. Led Distribution Centers in identifying areas for Operational
improvement, and establishing tracking and process controls.
. Reported to the Vice President of Operations.
Cardinal Health, Inc., Columbus, Ohio
Supervisor, Pharmaceutical Brokerage
September, 98 - August, 99
. Supervised all day to day operational activities and for the National
Pharmaceutical Brokerage Department.
. Areas of coverage included Order Processing, Order Expediting,
Customer Service, and Inventory Management.
. Responsible for Inventory Management in 8 Cardinal Health
Pharmaceutical Distribution centers.
The Limited, Inc., Columbus, Ohio
Supervisor, Distribution Center Operations
February, 97 - September, 98
. Supervised all daily Receiving, Inventory Replenishment, and Rework
areas. Supervised 75 hourly associates, and 2 Leads.
. Improved overall productivity of Receiving Department lines processed
per hour by 23% and increased Replenishment lines picked per hour by
32%.
Medex, Inc., Columbus, Ohio
Production Supervisor
January, 96 - February, 97
. Responsible for all flow products production for all shifts and
Facility Maintenance and Quality Control.
. Supervised 48 hourly associates, and 2 Supervisors to meet all
inventory and production schedules.
Roadway Package System, Columbus, Oh
April, 88 - January, 96
. Roadway Package System (RPS) was a national small parcel delivery
service eventually acquired by FedEx Corporation.
. In my 8 years I held the following positions; Transportation
Dispatcher, Operations Supervisor, City Pickup and Delivery Manager,
and Account Sales Representative.
. Successfully completed Professional Selling Skills training.
. Located and designed startup facilities in Hazard and Corbin,
Kentucky.
. Voted Coordinator of the Year for 1990.
EDUCATION
The Ohio State University, Columbus, Ohio
B. S. Business Administration Production and Operations Management 1990
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