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Customer Service Administrative Assistant

Location:
San Jose, CA, 95123
Posted:
May 20, 2011

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Resume:

Yvette Rodriguez

P O Box *****, San Jose, Ca ****3

408-***-**** - Cell

Email: abhhd3@r.postjobfree.com

Profession Profile

Eighteen years increasingly responsible administrative experience in office

management, accounting, personnel and customer relations.

Proven ability to manage competing priorities and meet performance

expectations.

Extensive knowledge and understanding of City permitting requirements and

processes.

A team player with strong communication and interpersonal skills.

A quick learner with a strong work ethic and a desire to make a difference

Entrusted with the most complex customer service issues as a result of

exceptional ability to promptly resolve concerns and satisfy customers.

Experience:

Environmental Systems Inc. 2008 - 2010

Administrative Assistant

Provide administrative support to Owner, Vice President, and three (3)

Project Managers

Compile, organize and distribute all close-out, record and label for

archives: Operation and Maintenance Manuals, As-Built Drawings, startup

binders, balance and startup reports, duck leak tests, valve schedule,

etc...

Perform a variety of organizational tasks including maintenance of hard

copy and electronic files of job folders, submittals, change orders,

purchase orders, RFI's, drawings, subcontracts, and proposals

Assist Bid coordinator with obtaining plans, specifications, & addenda

through newspaper and/or websites.

Help to process data for bids from bid solicitations, to calling

subcontractors/generals to verify coverage of upcoming bids

Assist with incoming bid documents and create electronic and hard copy bid

files

Assist with subcontractor prequalification process

Assist with delivering bids, as necessary

Assist in getting plans and specs to subcontractors

Make necessary phone call for bids to subcontractors and/or contractors

Verify subcontractor licenses

Prepare start-up binders for the Superintendent and Project Manager

Keep project files (electronic and hard copy) complete and up to date

Gather information to prepare and distribute submittals

Monitor and respond to email, voicemail, faxes, and hard copy mail in a

timely manner

A2Z Kitchen & Bath Corporation- San Jose, California

1989 - 2007

Sr. Administrative Assistant

Provide administrative support to CEO and Vice President of Finance

Schedule weekly and monthly staff meetings; conference calls

Maintain calendar, phone coverage, incoming & outgoing mail

Monitor and track company budget

Handle billing and payment authorization for expenses and special events

Duties include dealing with difficult customer service issues

Prepare correspondence to customers, project proposals and compliance for

regulatory agencies

Track and manage purchase requisitions for employees and contractors

Develop effective working relationships with vendors in order to manage

inventory and cash flow.

Assist with other projects as requested

Pull permits and schedule inspections

The Source Corporation- Santa Clara, California 1985 -

1989

Receptionist / Administrative Assistant

Greet and direct guest to appropriate person at front desk

Answering and directing calls on multi-line phone system

Coordinate and manage conference room schedule for company

Assist with scheduling and coordinating meetings

Order and maintain stock of office supplies

Route and coordinate incoming/outgoing mail

Filing, faxing, scanning, and copying documents for sales

Overseeing shipping/courier deliveries through UPS / Fed Ex

Computer Skills

Word, Outlook, Excel and PowerPoint

QuickBooks Accounting Software, 60wpm



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