Administrative Assistant Human Resources

Monica Lynn Kennedy

*** ***** ***** abhhcs@r.postjobfree.com

Stafford, VA 22554 Primary Phone: 540-***-****

OBJECTIVE To find build a foundation in my professional work experience

with a developing company where there is opportunity for personal growth

and leadership, specifically in my field of study.

EXPERIENCE

04/04 - Present Carrier Enterprise, LLC Mid-Atlantic

Sales Center Manager

Duties:

Worked with HR management to modify current training programs.

Responsible for maintaining sales and increasing market share.

Receive and ship all incoming and outgoing product, including purchase

orders and transfers.

Receive and process customer orders via phone, fax, or email.

Resolve customer disputes.

Maintain a consistently accurate inventory.

Assisted in the training all new employees since 2006.

Trained and mentored new employees in California for five weeks.

Participated in several Achieving Competitive Excellence (ACE) teams.

Achieved ACE Associate certification.

Former editor of regional company newsletter.

Maintain EH&S and other safety requirements, including monthly inspections.

Manage freight claims and communicate with claim representatives on status.

Assigned to assist inventory planning team when approval zones were

implemented.

07/03 - 04/04 Manpower Contracted position at Intuit, Inc.

Human Resources Administrative Assistant and Staffing Coordinator

Duties:

Created and revised systems and procedures by analyzing record-keeping

systems, forms control, office layout, and implemented changes.

Created a streamlined process where candidates completed the application

process in one visit.

Assisted in a team which tested and approved new database software,

resulting is ease of use for end-users.

Processed over 500 seasonal applications, resulting in over 200 interviews,

leading to 80 hires.

Administered and scored pre-employment testing.

Performed new hire employee orientation.

Maintained file and database on all past and present candidates for the

organization.

Assisted the senior recruiter in marketing and recruiting campaigns to

target diverse candidates.

Maintained Internet postings of positions open externally and internal

postings on the intranet.

Worked with various temp agencies to find additional candidates.

04/03 - 06/03 Manpower Contracted position at Weststar Mortgage,

Inc.

Post Closer and Administrative Assistant

Duties:

Increased turnover rates on mortgage documentation forwarded to banks after

closing.

Established a new filing system to increase efficiency and proper storage

of active documents.

Collected and sorted all incoming mail from banks to ensure the documents

reached the appropriate person.

08/02 - 11/02 GEICO Direct Insurance Counselors, Inc.

Licensed Insurance Agent

Duties:

Completed P&C insurance applications.

Evaluated applicant factors by reviewing applicant financial standing, age,

occupation, accident experience, value, and condition of property.

Provided information by answering questions and requests; quoted rates.

Explained company underwriting policies.

Determined insurance coverage by declining excessive risks, decreased

policy values, specified applicable exclusions and endorsements.

Determined requirements by working with customers.

Answered inquiries by clarifying desired information, researching,

locating, and providing information.

Resolved problems by clarifying issues, researching and exploring answers

and alternative solutions.

Escalated unresolved problems.

Sold additional services by recognizing opportunities to up-sell accounts

and explained new features. Maintained call center database by entering

information.

01/02 - 04/02 Belcan Contracted position at Lockheed

Martin

Administrative Assistant

Duties:

Improved office effectiveness by anticipating employee requirements and

maintaining, expediting, and receiving appropriate materials.

Quickly processed all incoming and outgoing correspondence, most of which

was time-sensitive.

06/98 - 12/01 United States Marine Corps

Executive Administrative Assistant, Office Manager, Musician

Duties:

Created and revised systems and procedures by analyzing operating

practices.

Resolved administrative problems.

Maintained performance of office equipment and inventory.

Controlled office correspondence.

Provided historical reference by defining procedures for retention,

protection, retrieval, transfer, and disposal of records.

Designed and implemented office policies by establishing standards and

procedures, measured results against standards, and made necessary

adjustments.

Maintained office staff by orienting and training employees.

EDUCATION

June 1998 - Graduated Gateway High School in Aurora, Colorado

May 1999 - Graduated the Armed Forces School of Music in Norfolk, Virginia

1998-2001 - Some college completed while enlisted in United States Marine

Corps

September 2007 - Awarded AAB from Axia College of University of Phoenix

February 2009 - Awarded a BSB/GBM degree from University of Phoenix

April 2011 - Awarded a MPS/HRER from Pennsylvania State University

ADDITIONAL TRAINING

January 2004 - Completed following courses from Manpower's Global Learning

Center:

Human Resource Management: HR Staffing

Human Resource Management: Employee Relations

Human Resource Management: Contemporary HR Issues

March 2004 - Completed following courses from Manpower's Global Learning

Center:

Succession Planning and Human Resources

Human Resources Planning and Analysis

March 2005 - Completed Totaline University's correspondence course

October 2005 - Completed the counterperson course at Totaline University

April 2006 - Completed Carrier's Masters I course

October 2006 - Completed Carrier's Masters II course

December 2008 - Achieved ACE Associate certification through UTC

OTHER INFORMATION

December 2007 - Present: Volunteer with Pet Harbor Rescue and Referral,

Inc.

Duties include:

Member of the Board of Directors

Owner Turn-In Coordinator

Publicity Director

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