Customer Service Manager
Resume:
Lori L Cassity
Bowling Green, KY 42104
abhhby@r.postjobfree.com
Objective I am a highly motivated person with experience in production,
manufacturing, shipping and quality control. I also have experience
with being a team coach/leader, responsible for helping my team
members meet/exceed set goals, as well as trying to lead by example
with a positive attitude, positive feedback and focusing on the
importance of being a team player. I am looking for a long term
position with a company that provides a safe work enviroment,
focuses on ''teamwork'' and recognizes excellence in the workplace.
Work Dates Attended
Experience
Oct. 2008- Nov. 2010
Company Name:
ShopNBC
Position/Title:
Team Coach/Lead
Primary Responsibilities:
Coach phone reps and help them meet/exceed set goals as well as meet
with each member one on one to focus on areas of weakness and
provide ''prescription'' for correcting identified behavior. Also
dealt with escalated customers and worked to provide fair and prompt
solution to customers issue.
Dates Attended
Aug. 2005- Nov. 2008
Company Name:
Quick Fuel Technology
Position/Title:
Small Parts Supervisor
Primary Responsibilities:
To manufacture small parts for automotive industry. I was also
responsible for inventory, quality, packaging and shipping. I
supervised 2 other employees in my department and also filled in
where needed in other areas of warehouse.
Dates Attended
Oct. 1983- Jan. 2005
Company Name:
Kroger Company
Position/Title:
Customer Service/ Accounting Clerk
Primary Responsibilities:
Customer Service duties included answering phones, cashing payroll
checks, Western Union Services etc. I also provided floor support
for cashiers and courtesy clerks, as well as assiting any customers
questions or concerns. Accounting duties consisted of balancing
tills, processing all monies and preparing all monies for deposit.
References Mona McDonald Kelly Foster
Desla Thomas
Kroger Company ShopNBC
Kroger Company
Customer Service Manager Call Center Manager
Customer Service
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