CURRICULUM VITAE

Carrier Objectives:

Seeking a challenging and responsible position in Customer Support to

enhance my knowledge and skills for the execution of Computer IT Field.

PERSONAL DETAILS

Name : SYED IMRAN GHANI

Permanent Address : 10540 SW 158 PL Miami FL 33196.

Contact No(s) : 305-***-**** - Miami - USA FL.

(050-******* - Abu Dhabi - UAE

Date of Birth : 11th August 1974

Nationality : Pakistani

Religion : Islam

Marital Status : Single

EDUCATION

Graduation

Year : 1997

Institution : University Karachi, Pakistan

Level achieved : B.S

Intermediate

Year : 1993

Institution : Board of Intermediate Education Karachi,

Pakistan

Level achieved : Inter Science

Secondary

Year : 1990

Institution : Board of secondary education Karachi, Pakistan

Level achieved : Matric Science

Professional Education

Year : 1996

Institution : Technoman Institute, Karachi, Pakistan

Level achieved : Diploma in Computer Maintenance and Networking.

Recently doing preparation for Linux certification RH033, RH131 and RH253

from Open Tech registered institute of Red hat.

CAREER HISTORY:

Stars of Star Computer

Position : Leader Customer Support

Period : Mar 2007 to June 2010

Organization : Stars of star computer

Lactation : Abu Dhabi UAE

Job Responsibilities:

. Windows Xp, Vista, Windows 7 & 2003 Server Installation.

. Software Installation and Computer Maintenance.

. Maintaining Service Contracts and On-site PC Maintenance / Servicing.

. Purchasing Computer, Laptop,Accessories, Printer

. WiFi Network, Switch configure, Router configure, Cabling

. Laptop Installation, repairing, configuration,

. Computer Assembling, Troubleshooting, Internet related problems.

. Peer-to-Peer networking windows for workgroup and file & print sharing.

Inbox Business Technologies

Position : Team Leader Customer Support

Period : June 2001 to May 2007

Organization : Inbox Business Technologies (Pvt) Ltd

1. Nation-wide corresponding with the branches and customers

2. Nation-wide implement support procedures and take reports

3. Nation-wide take care support, Demo machines and accessories inventory

and make it useable

4. Nation-wide Make new support offers and implements them

5. Collect all reports from branches and analysis the report for the

normal operation

6. Nation-wide Visits branches for take care of all support operations

7. Nation-wide support hiring and make arrangement for the interviews

8. Nation-wide look after all maintenance contract clients and regarding

survey

9. Make all documents regarding support operation and implements them

nation-wide

10. Present the support presentation activity in front of Director.

11. Correspondence with principles for Laptop warranty and make all custom

documents of warranties.

12. Take care the Laptop accessories warranty and make orders to

principles

13. Help out the sales executives for the support issues and visit the

customers as well.

14. Help out the company for new ideas and supports procedures.

Position : Customer Support Executive

Period : 1st Mar 2001 to 2004

Organization : Inbox Business Technologies (Pvt) Ltd

Job Responsibilities:

. Computer Assembling, Troubleshooting, Internet related problems.

. Peer-to-Peer networking windows for workgroup and file & print sharing.

. Windows NT & 2000 Server Installation.

. Software Installation and Computer Maintenance.

. Maintaining Service Contracts and On-site PC Maintenance / Servicing.

. Laptop Support

. Manage Support calls

. Laptop Support National Wide

Position : Senior Customer Support Engineer

Period : 1st Oct 1999 to 30th Aug 2000

Organization : Horizon Computer Systems

I.I.Chundrigar, Karachi, Pakistan.

Job Responsibilities:

> Computer Assembling, Troubleshooting, Internet related problems,

> Software Installation and Computer Maintenance.

> Power supply and Dot matrix / Laser/ Ink jet printer repairing.

> Sales and Service Computer.

Position : Senior Customer Support

Period : 5th Jun 1998 to 10th Sep 1999

Organization : Auto Computer

Clifton, Karachi, Pakistan.

Job Responsibilities:

> Computer Assembling, Troubleshooting, Internet related problems,

> Software Installation and Computer Maintenance.

> Power supply and Dot matrix / Laser/ Ink jet printer repairing.

> Supervision in Hardware department.

Personal Skills:

o Conscientious, dedicated and fully committed to work

o Organizes work effectively using available resources

o Works and interacts effectively as a team member balancing individual and

team efforts.

o Gains trust and respect of others.

LANGUAGES

o English

o Urdu

o Arabic

PERSONAL INTERESTS

o Reading Books

o Web Browsing

o Cricket

REFEREES

Would be furnished upon request.

Contact this candidate