Administrative Assistant Customer Service
Resume:
Lua Zubenkova
Kent, WA 98031
********@*******.***
OBJECTIVE
To obtain an Administrative Assistant/Clerical position where my business
administration training and background can be best applied
QUALIFICATIONS
. Proficiency in MS Office 2007 applications (Word, Excel, Access,
PowerPoint, Outlook), ProLaw.
. Fluency in speaking and writing Russian, Ukrainian and Czech
languages.
. Exceptionally well-organized and detail-oriented.
. Effective decision making and time-management skills.
. Ability to multitask and prioritize, working well under pressure and
deadlines.
. Enthusiastic and always willing to learn.
EXPERIENCE
Administrative Skills:
. Prepared different kind of documents to support office staff (Word,
Excel, Access, PowerPoint)
. Accurately and efficiently performed complex filing, records keeping
and data entry tasks, using fax, scanner, copier
. Utilized computerized system to process company's mail, performed
shipping, packaging and mailing operations via UPS, First Class Mail,
FedEx, DHL.
. Used the company's software to perform different tasks.
Customer Service Skills:
. Liked working with people in a friendly, courteous and helpful manner
and demonstrated good, positive energy
. Utilized bilingual skills to identify customer needs and recommended
solutions
. Effectively resolved problems and answered questions for a diverse
clientele
. Designated questions to the appropriate personnel
. Performed basic computer-related troubleshooting and Microsoft Office
program assistance for individuals
VOLUNTEER EXPERIENCE
Volunteer Housing Justice Project
February, 2011-present Kent, WA
Volunteer Auburn City Prosecutor's Office
July-October 2009 Auburn, WA
Intern Law Office of Steven Weier
May-July 2009 Auburn, WA
EMPLOYMENT HISTORY
Student Helpdesk Coordinator IT Center Green River Community
College
March 2008-April 2009 Auburn, WA
Mailroom Clerk Walman Optical
June 2006-December 2007 Kent, WA
Controller Statistics Department
September 2001-April 2002 Prague, Czech Republic
Chemical Engineer-Technologist Machinery Works of the State
Enterprise
August 1983-March 1996 Pavlograd, Ukraine
EDUCATION
Washington Women's Employment & Education Kent, WA
Reaching Employability and Achieving Career Habits Graduated: February 2011
Green River Community College Auburn, WA
Administrative Assistant-AA degree Graduated: June, 2010
Legal Administrative Assistant-AA degree
File Clerk-Certificate
Data Entry Certificate
Office Support-Certificate
Chemical and Technological College Dnepropetrovsk, Ukraine
Engineer-Chemist-Technologist Graduated: June 1983
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