SUSAN SCHNEIDER

** ***** ****** ******, *************, PA 17055

Home 717-***-****

Email abhh8e@r.postjobfree.com

Career Skills

Vast job experience in the administrative/clerical office support field.

Proficient in 2007 Microsoft Word Processing and Outlook skills. Basic

skills in 2007 Excel and PowerPoint. General office skills consisting of

customer service, data entry, filing, faxing, and copying. Able to work

independently with little supervision.

Employment History

02/2009-02/2010

Highmark

1800 Center Street

Camp Hill, PA 17011

Customer Service Representative

Member Services Unit & Provider Claim Services

. Inbound calls from members regarding benefits

. Inbound calls from providers regarding submitted claims

01/2000-07/2006

Dept. of Public Welfare

Office of Children, Youth, and Families

Harrisburg, PA

Clerk Typist III, Unit Lead Worker

Criminal Investigation/Federal Background Check Unit

. Process federal background checks under the Child Protective

Services Law of PA and the Volunteer for Children's Act for

child-care employees, child-care volunteers, and adoptive and

foster care parents

. General office duties consisting of data entry, word processing,

filing, and faxing

. Answer telephone inquiries regarding application status and

questions concerning legal requirements from attorneys, state

legislators, public and private social services agencies, and

the general public

. Provide training and ongoing assistance for co-workers as the

Unit Lead Worker

. Establish and maintain relationships with the FBI Liaison

Office, the PA State Police Central Repository, and county

welfare agencies

. Assist Bureau Director and unit supervisor with special projects

and advise unit supervisor of any improvements or changes needed

in regard to work flow and procedure

. Assist ChildLine Verification Unit with processing PA Child

Abuse History Clearances for child-care employees and

volunteers, school employees, and foster and adoptive parents

. Research performed for verification purposes involving computer

search of various databases, pulling case files, and contacting

county welfare agencies

02/1987-01/2000

Dept. of Public Welfare

Office of Children, Youth, & Families

Harrisburg, PA

Clerk Typist III

ChildLine Verification Unit

. Process child abuse history clearance applications under the

Child Protective Services Law of PA for child-care employees,

child-care volunteers, school employees, and adoptive and foster

care parents

. General office duties such as data entry of applications, word

processing, filing, faxing, and copying

. Answer telephone inquiries regarding application status and

legal requirements from public and private social service

agencies and the general public

. Research performed for verification purposes involving computer

search of various databases, pulling case files, and contacting

county welfare agencies

Education

Associates Degree, Business Studies

Harrisburg Area Community College

Harrisburg, PA

Eastern University, Harrisburg Campus

Bachelor of Science, Business Administration

Still in Progress

Award

"You Make a Difference" awarded by the Dept. of Public Welfare on March 5,

2004. "For outstanding performance and lasting contribution to ChildLine

in 2003. Sue has assumed a lead worker role by providing FBI training to

her co-workers, provided excellent customer service to callers and still

verified a substantial number of child abuse history applications."

References

Kevin Fisher, Section Chief

Dept. of Conservation and Natural Resources

717-***-****

abhh8e@r.postjobfree.com

Dept . of Public Welfare

Human Resources/Employee Verification

717-***-****

Contact this candidate