Customer Service Representative
Resume:
M yron D. Baker
Carrollton, TX 75287
Cell Phone 580-***-****
Objective :
Work in an environment that fulfills my desires to achieve the first step forward for a progressive job opportunity which will
display my level of patience, communication, skill and professionalism.
Q ualifications :
Self-taught and independent. I am motivated to pursue a career that brings me satisfaction. Ability to deal with people and work
in a professional environment to achieve a company’s goals.
Experience :
01/04-Present Debt Collector
SouthWestCreditSystems
4120 International Parkway Ste #1100 Carrollton, TX 75007
Job description:
Collected Debt for various company’s such as AT&T, Verizon and U.S. Cellular. Type of
debt included Landline phones, cellular phones, cable and internet.
02/09-03/10 Customer Service Representative
Fort Sill National Bank
1647 Randolph Road
Fort Sill, OK 73503
Job description:
Assisted phone customers with Bankcard issues. Performing main duties such as
checking customer balances in checking account and saving account. Also assisting
customers with overdraft and loan issues. Taking over 120 calls on average and
answering and completing calls within 3-5 minutes per customer. I also did the duties of
calling back customer if a problem occurred for the customer previously.
05/07-05/08 Customer Service Representative
Assurant Group
6501 W Gore Boulevard
Lawton, OK 73505
Job description:
Assisted phone customers with Chase Credit card billing issues and services. This job
was a very fast pace and extremely high volume call center. Answering about 200+ calls
a day with 6 days of working on a schedule. These calls were back-to-back irate callers
disputing that they didn’t sign up for a credit protection. Our job as customer service
representatives was to calm the customer down and persuade them to keep it. The
protection was anywhere from $1.00 to $222.50. We were also compensated for making a
customer keep their protection plan. This was a retention based job.
Cashier/Service clerk
05/06-05/07
Walgreens
6701 NW Cache Rd
Lawton, OK 73505
Job description:
Dailey routines consisted of helping customers with purchases, printing out photos in the
photo lab, putting up and taking down sales tags, unloading truck inventory, stocking
shelves, facing, cleaning out freezer, sweeping, cleaning, and doing register counts.
08/08-11/08 Customer Service
Wal-Mart
6301 NW Quannah Park Trail
Lawton, Ok 73505
Job description:
Dailey job duties consisted of stocking shelves in the paper/chemical isles. Continues
days of working in the stock room carrying palette full of items to the floor to be
separated and stocked. Also included putting back returned items to its respective place.
On-call duties such as collecting shopping carts and assisting regular cashiers with help
when lines where over crowded.
E ducation :
08/10-Present The Art Institute of Dallas; Bachelor of Media Arts and Animation; Dallas, TX
(currently attending)
(Current) School schedule is:
Mon. 8:00am to 4:00pm
Tues. 12:00pm to 6:00pm
Wed. OFF
Thurs. 6:00pm to 10:00pm
Fri. OFF
08/03-05/06 Eisenhower Senior High School; Lawton, OK
References:
Kenneth Shelton
(Years Known: 11)
Randy Thomas
580-***-**** (Work)
(Years Known: 4)
Jessica Persons
(Years Known: 6)
Charles Taylor
(Years Known: 4)
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