Human Resources Manager

Karen L. McCrudden

***-* ****** *****, **** Monroe, LA 71291

***********@*****.*** Home: 318-***-**** Cell: (318) 751-

6381

SUMMARY

Human Resource and Employee/Labor Relations Professional with 20+ years of increasing responsibility

within the paper and pulp, automotive, utility and food processing industries complimented by a high energy

hands-on approach in: Employee and Labor Relations experience includes: grievance resolution, reduction

and avoidance; arbitration, contract negotiations, conflict resolution, contract administration; and Front Line

Leadership Education for supervisors, partnered with UAW IBEW, USW and several skilled trade unions.

Non-union experience includes human resources support, union avoidance and Employee Involvement Team

Implementation.

CORE COMPETENTCIES

HR Policies/Procedures; Budget Development/Administration; Health, Safety, and Environmental

Management; Staffing/Recruiting; Training, Career Development & Succession Planning; Compensation and

Performance Management; Government Reporting and Compliance (EEO, AAP, OFCCP Audits); dures;

Processing, Unemployment and Workers Compensation; Audits and Auditing in all HR Areas; Payroll

Systems (SAP, ADP, Kronos); HRIS Systems (SuccessFactors, Softscape, Oracle and PeopleSoft); Six

Sigma, TPM and Lean Continuous improvement Programs; Coaching and Recognition Skills Training;

Influencing cultural change by implementing teams and training to influence employee ownership and

engagement within the company and community.

PROFESSIONAL HISTORY

Graphic Packaging International, West Monroe, LA

10/2009 to 4/2011

Human Resources and Labor Relations Supervisor for the West Monroe Paperboard facility providing

HR support to 750 USW and salaried employees in a continuous manufacturing environment. Supervised

three (Sr. Generalist, Payroll Administrator and Receptionist).

Championed and coordinated all aspects of Labor and Union Relations, up through Arbitration.

Assisted corporate Legal counsel with Arbitration preparation and presentation.

Responded to NLRB, EEOC, Unemployment and Corporate requests for information, legal

proceedings and regulatory information requests.

Worked with senior managers to identify top performers and updated/revised Succession Plans for

each department and senior manager.

Prepared, presented and conducted training to management staff on AAP and other regulatory

announcements.

Introduced and conducted training and counsel for structured competency-based interview process.

Championed efforts, along with on-site recruiting contractor, to fill over 27 open salaried positions

since October, 2009, as well as coordinated the interviewing and hiring of over 60 hourly positions.

Participated in Management and Labor communication meetings and events, worked with Divisional

management to create and present Corporate Cultural Surveys, the results of the survey and the

corrective actions taken by the facility to increase employment involvement and empowerment.

Assisted managers and supervisors to reduce grievances from an average of 11 per month in 2009 to

6 or less per month in 2010 by communicating nuances of the new contract to these groups and

educating them on simple ways of avoiding actions that violated both the contract and accepted past

practices.

Coordinated and organized employee recognition activities for outstanding work, anniversaries and

birthdays.

GKN Sinter Metals, Gallipolis, Ohio

5/2008 to 4/2009

Human Resources & Safety Manager for the Gallipolis facility providing HR support to 145 UAW and

salaried employees in a Tier 1 supplier to multiple automotive companies. Supervised two (HR Generalist

and Safety Engineer) and acted as Charitable Events Coordinator for 11 North America plants.

Championed Business Segment team involving exempt and non-exempt in a cohesive unit to

promote improvements and communication.

Karen L. McCrudden - Page 2

GKN Sinter Metals, Gallipolis, Ohio (continued)

5/2008 to 4/2009

Conducted monthly employee meetings and climate surveys in order to give the employees a clear

channel of communication with management and supervision.

Reduced cost of payroll by implementing mandatory mailing of all salaried paychecks (Cost reduced

$11,000/yr).

Reduced grievances from 6 per month to 1 per month in 2009. (Net savings $15,000/yr)

Implemented employee recognition activities for outstanding work, anniversaries and birthdays.

TDS Automotive Logistics, Chicago, Illinois

8/2006 to 4/2008

Human Resources & Safety Manager for the Chicago facility, starting in August 2007 for the TDS

Chicago facility of 125 UAW & salaried employees for this manual assembly and distribution center

servicing the Ford Motor Company’s Chicago Assembly Plant.

Began as Human Resources & Safety Manager in Norfolk, Virginia for the Norfolk TDS facility of 301

UAW 1and nonunion employees. Supervised a staff of three to provide HR and safety support and

consultation though a period of operation leading to the eventual plant closing in August 2007. Duties

included employee/labor relations, recruiting, new hire activities, training, and payroll & benefit

administration as well as acting as the safety manager responsible for aspects of safety investigation,

prevention and reporting compliance.

Lead Continuous Improvement team to initiate and implement Lean work instructions, takt times

and work teams.

Lead training to engage employees into new work environment of continuous improvement.

Reduced unemployment cost by 47% by taking the initiative to bring local employers into plant

resulting in out-placing 287 of 301 employees.

Settled all open grievances at second stage, resulting in saving 90% of grievance budget.

Cut 60% of workers compensation claims from investigation to work return in 4 months time.

American Electric Power, Shreveport, Louisiana

1/2002 to 6/2006

Senior Regional HR Generalist/Manager, Sole HR support for eight unionized power plants (70% IBEW)

in three states employing 675 employees for over two years. Recruiting, hiring, benefits, payroll,

absenteeism, labor relations, training, performance management, safety reporting, investigation and

government compliance. Introduced a new medical plan to the employees involving 68 face-to-face

informational sessions, initiated networking sessions for the administrative staffs and assisted employees and

surviving spouses with the retirement process. Revised the Performance Management program into a more

useful management metric as well as a motivational tool for supervisors and employees. Lead role in

developing leadership training for front line supervisors.

Set up supervisor and employee teams at each power plant to aid in prioritizing maintenance and

other operational issues, improving communication among departments, employees and

management.

Initiated internal staffing project saving 280K in recruiting fees to hire 27 technical personnel in 60

days.

Spearheaded objective to implement new benefit plan in 11 locations saving 250K in 30 days.

Upon joining company closed all open grievances within 70 days.

Began employment in Roanoke, Virginia as a H.R. Field Representative for the line and meter departments.

HR representative for IBEW shift workers with many meetings with conducted outside of normal working

hours. Key contributor to the new quarterly question-and-answer sessions between the workforce and

management. Promoted to the Shreveport position

Associated Services, Oregon, Ohio

8/1998 to 1/2002

HR Consultant & Manager/Owner of a service organization with a staff of 11 who assisted small law

firms in the areas of human resources consulting and administrative services; aiding clients in staffing,

payroll and benefits administration.

Ford Motor Company, Milan, Michigan

8/1992 to 8/1998 HR Generalist and Labor Relations Representative (contract

employee) supervising four direct reports managing the daily operations of the hourly personnel office.

Handled absenteeism, disciplinary administration, staffing and scheduling, and the administration of workers'

compensation and unemployment issues. Responsible for union activities

Karen L. McCrudden- Page 3

Ford Motor Company, Milan, Michigan (continued)

8/1992 to 8/1998

(UAW, skilled trade unions) up through arbitration levels, handled grievances, disputes and job postings.

Worked with governmental compliance including the plant's AAP. Also responsible for the initial

administration and communication of the FMLA policies and procedures for the plant's 2800 employees.

Hunt Wesson Inc., Perrysburg, Ohio

5/1990 to 8/1992

Human Resources Administrator responsible for general HR duties and seasonal staffing for tomato

processing department. Also worked with manpower structure and safety issues. Worked with initial TPM

team as HR rep.

Leaseway Transportation, Oregon, Ohio

9/1983 to 5/1990

Assistant Terminal Manager in Oregon, Ohio & IT Consultant for regional terminals in Ohio and

Tennessee.

Accreditations

Member of Society of Human Resource Management (SPHR accreditation exam scheduled for June, 2011)

Six Sigma Green Belt and LEAN Team Trainer

ADP eTime & PC Payroll Certificate

EDUCATION

University of Toledo - Masters of Business Administration - June 1997

Specializations in Human Resources and Strategic Business Planning

Bowling Green State University - Bachelor of Science in Business Administration - May 1983

Majors: Management Information Systems and Statistics.

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