Customer Service Quality Assurance

ERIN E. EVANS

*** ******** *** ***. ** Columbus, Oh 43235 Ph: 614-***-****

*********@*****.***

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ACCOUNT MANAGEMENT AND STAFFING SPECIALIST

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Experienced professional with a proven background in recruiting, employee

retention, employee screening, interviewing, customer service, and job

placement and client relations. Proven abilities in organizational

development, managing workflow and utilizing a proactive approach to

problem solving and conflict resolution. Committed leadership through

improving employee morale and increasing retention. Possess strong

communication and problem solving skills.

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AREAS OF EXPERTISE[pic]

. Recruiting and Staffing

. Staff Training

. Employee Orientation

. Generating Sales

. Client Relationship Management

. Employee Relations/Grievances

. Employee Retention

. Contract Negotiation

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ACCOMPLISHMENTS[pic]

. Promoted to Senior Staffing Specialist after 1.5 years

. Top 3 in account sales for 2008, 2009 and 2010

. Successfully managed accounts with 60+ employees

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EDUCATION

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Youngstown State University

Youngstown, Ohio

Williamson College of Business

Administration-AACSB Accredited

Sept. 1999- May 2003

Bachelors of Science in Business Administration: International Marketing

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CAREER PROGRESSION

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Senior Staffing Specialist/Office Manager

Act-1 Staffing, Columbus, OH

Nov. 2005-Present

- Responsible for prescreening, interviewing and placing employees to

match client needs.

- Daily maintenance of client and employee relations.

- Accountable for processing new client and employee information while

ensuring quality job placements.

- In charge of educating clients on the benefits of using our staffing

service.

- Assisted with development of company website and daily manage job

postings on website, Craigslist, CareerBuilder and in local

publications.

- Train new internal employees and maintain high levels of customer

service.

- Maintain and order office supplies for 3 locations and handle vendor

negotiations.

- Ensure all timecards are accounted for before weekly payroll is

processed.

- Perform drug test and background checks as required.

- Handle escalated calls for 6 Columbus offices as well as Atlanta, GA

and Findlay, OH offices.

Store Co-Manager

MJR Fashion Outlets, Columbus, OH

Mar. 2004-June 2005

- Supervised and trained a staff of twelve employees.

- Responsible for screening, hiring and terminating employees.

- Developed weekly staff schedules, and calculates and submitted

employee hours for payroll.

- Prepared deposits and balanced the cash drawers and store account

daily.

- Supervised monthly inventory audits and assisted in opening two new

store locations.

- Provided high levels of customer service.

Chamber Services Intern

Youngstown/Warren Regional Chamber of Commerce, Youngstown, OH

Jan. 2003-May 2003

- Updated member profiles, verified correct business contact

information, coordinated publication materials, developing surveys and

presented results to President of the Chamber.

- Prepared and delivered weekly member renewal letters, sent broadcast

faxes and developed various written materials for members and Chamber

employees.

- Helped organize and attended Chamber networking events.

Line Operator/Trainer

Joy Cone Company, Hermitage, PA

Mar. 2000-Mar. 2004

- Train new employees and prepared break schedules for 20 to 25

employees.

- Conducted frequent quality assurance checks, monitored baking

machines, organized manufacturing materials, and packed finished

product for shipment to customers.

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TECHNOLOGY SKILLS[pic]

. Microsoft Word

. Microsoft Excel

. Microsoft PowerPoint

. Microsoft Outlook

. TempWare 4

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate