Sam M. Ahmed

**** ********* ******

Las Vegas, NV 89147

702-***-****

707-***-****

Wyndham Vacation Resorts (Las Vegas, NV)

Supervisor/ Team Lead/Collections 09/2005 04/2009

Duties: Supervising a team of 15 collectors Implementing as well as

initiating dialer campaigns. Address dialer access/ errors on a daily basis

while coaching collectors to reach monthly goals obtain bonus pay and

avoiding triggers to maintain productivity.

SallieMae Servicing (Las Vegas, NV)

Default Prevention Associate 07/03 08/2005

Duties: 180 + back end collections, wage garnishment, as well as solutions

to help borrowers or Federal student loans avoid default.

HMA Health Management Association (Las Vegas, NV)

Claims Processor 01/01 06/2003

Duties: Receive and process insurance HCFA 1500 forms as well as code

diagnosis correctly using ICD 9 coding. Front/Back end office scheduling.

Patient Data Entry.

Western High School – Diploma (Las Vegas, NV)

Grad date: 1999, 3.9 GPA

Academy of Medical & Business Careers (Las Vegas, NV)

Advanced Medical Billing & Coding

Grad Date: 2001, 3.5 GPA

Skills: 50 75 WPM typing ability, 7 Habits of Highly Effective People

(Certified) Six Sigma (Certified), Advanced Medical Billing & Coding

(Certified). Management Experience: Managing a team of collectors

including, coaching, monthly stats, targeting monthly goals,

reaching/meeting/succeeding target goals, team meetings (morning/after

shift/monthly), strategy morning meetings with Management. Loading and

coordinating dialer campaigns.

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