Customer Service Quality Control

Lauren L. McKeon

* ****** **** *.

Queensbury, NY 12804

Mobile: 518-***-****, Home: 518-***-****

E-mail: ********@*****.***

Education State University of New York at Albany Albany, New York

Master of Information Science, May 2009 GPA 3.88

Plattsburgh State University Plattsburgh, New York

Bachelor of Biological Science, May 2007 GPA 3.94

Experience C.R. Bard Queensbury, New York

Manufacturing Operator: Feb 2010 - Present

. Collaborated with 15-20 other team members to complete

strict daily production schedule requirements

. Maintained superior quality control to FDA regulated

standards

. Exemplified first-class team work skills

. Demonstrated excellent multi-tasking ability by managing

various sequences of process steps

. Able to comprehend and operate highly-engineered

equipment and process lines

. Put safety at the forefront of daily activities at all

times

. Assisted management with problem-solving

. Encouraged fellow team members to remain focused on

quality and attention to detail

Gap Inc. (Old Navy) Albany, New York

Visual Merchandising Assistant: Aug 2007 - Feb 2010

. Set up displays and organized merchandise while selling

clothing on floor and providing customer service

. Ensured department up-stock and back-stock were

organized and maintained according to company standards

. Closed out daily cash drawers and file transaction

receipts and paperwork

. Handle incoming calls and customer inquiries

Albany Molecular Research Inc. Albany, New York

Corporate Library Intern: Jan 2009 - May 2009

. Maintained status and comprehensive listing of all

interlibrary loan requests received

. Retrieved requested items for library patrons and

interlibrary loan staff

. Performed daily office duties such as filing, copying

and typing

. Compiled requests and invoices to be sent to the

accounts payable office

. Cataloged material using Library of Congress MARC

records and Mandarin Cataloging System according to

AACR2 rules

. Promoted library resources and services by designing and

creating a library brochure, planning events for

National Library Week and participating in the

development of a library podcast

Rensselaer Polytechnic Institute Troy, New York

Academic Library Intern: Jan 2009 - May 2009

. Provided reference and research assistance to faculty

and students using online and traditional resources

. Provided web-based video information literacy

instruction to students

Bethlehem Public Library Delmar, New York

Library Page: Nov 2007 - Aug 2008

. Organized and shelved library materials according to the

Dewey Decimal classification system

. Maintained reading areas and ensured library items were

accurately ordered

Computer Skills

. Proficiency in MS Office Suite

. Expertise in internet and database searching including

Ebsco, Gale Group/Infotrac, PubMed, Wilson Web, Elsevier

and Proquest/CSA

. Familiarity with XHTML, HTML, Adobe Photoshop,

Dreamweaver MX, and Camtasia Studio

. Experience with OCLC, document delivery services

(Docline and Infotrieve) and patent databases

. Able to learn and apply new programs quickly and

effectively

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