Customer Service Manager
Resume:
Corrine Chapin
Address:
Phoenix Az 85029
Cell: 478-***-****
Previous Address:
1019B Planters Trail
Greensboro, Ga 30642
Cell: 478-***-****
EMAIL:
abhh4n@r.postjobfree.com
INTERESTED IN: Full Time
DESIRED Hourly RATE: $14.00 - $20.00
DESIRED Salary RATE: $30,000 - $40,000
RESUME:
WORK EXPERIENCE
Ritz Carlton Lodge Reynolds Plantation
One Lake Oconee Trail
Greensboro, Ga 30642
07/16/10 - 04/22/11
Call Center Agent
Answered all incoming and internal calls by either directing the caller to the appropriate
extention or by answering any questions, ranging from room availability, what amenities the
resort had to offer, making restaurant reservations, posting charges, entering in wake-up calls,
running reports and various other duties. I also received the training necessary to preform the
front desk duties.
Front Office Manager:
Marvin Hill
Arriscraft International
Fort Valley, GA
01/12/2009 - 05/24/2010
Customer Service Representative
Answering incoming phone and email inquiries ranging from order entry (in SAP), product
questions and product availability. I also prepared shipping documents (BOL's) for order pickup
along with scheduling the LTL's and package pickups through World Ship UPS. Create multiple
reports ranging from open orders, inventory counts (stock availability), order completion dates
and many others.
Immediate Supervisor:
Office Manager
Bill Cadill
Country Inn & Suites
Warner Robins, GA
07/25/08 - 01/09/2009
Front Desk Agent
Welcoming Guests, entering in reservations, assigning rooms, checking guests in and out, the
posting of incidentals to room, taking full ownership of guest needs while staying at the hotel.
Meaning: if something is wrong with room or not working properly, I investigate the issue and
make it right. That may be by fixing the problem or moving them to a different room. If they are
in need of additional items, I deliver them to their room. Front desk duties also include
monitoring of rooms, keeping in full communication with Housekeeping staff and Maintenance.
Counting of cash drawer and running daily reports.
Immediate Supervisor:
Front Desk Manager
Kathryn Rodriguez
Hilton Waikoloa Beach Resort
Waikoloa, HI
3/06/08 to 7/12/08
Guest Service Agent / Front Desk
Welcoming Guest, assigning rooms, up-selling when we had availability, checking them in and
out, explaining resort properties along with all of the amenities available on the resort, posting
incidentals to room and all other front desk duties.
Immediate Supervisor:
Front Office Manager
Mindy Weeks
808-***-**** Ext. 2730
Blue Ginger
Waikoloa, HI
11/20/07 to 7/09/08
Sales Associate/Shift Lead
Greet Customers, assist with purchasing needs, merchandising, re-stocking, preparing packages
to be shipped out, opening of store and closing store (which consisted of counting the till,
running end of day reports, dropping the daily reports along with the sales for the day into the
safe). Keeping store clean and straightening merchandise as needed throughout shift.
Immediate Supervisor:
Angelika Perkins - Manager
Antioch Company
St. Cloud, Mn
1/06/97 to 10/05/07
Sr. Tech Services Representative
Customer Service assistance with various software and Internet sites. My main responsibilities
were to provide the training and troubleshooting of the various software programs and Internet
sites available through our company. We offered the first level of support through our Help Desk
line. This entailed trouble shooting issues with downloading software and why they may be
having issues. How to use the software or Internet sites available to them, along with how and
where to get updates. The kind of operating systems that would be compatible, how much
memory was needed, how different security software’s can effect how the software performs and
varies other troubleshooting procedures. I also assisted with training of new staff for the
Technical Support Team.
Immediate Supervisor:
Andy Sandstrom - Team Lead
SKILLS
Opera, Mystique, Excel, Excel 2, Microsoft Word, Outlook Express, BusinessMate,
QuickBooks, Windows 98, Windows 2000, Windows XP, Windows Vista, Human Relations,
Creative Writing, Chain Management, Anger Management, Hiring the best of the best.
MISCELLANEOUS
CUSTOMER SERVICE: I have provided customer service in one way or another my entire
working career. From waitressing for 15 years, to Bartending, working retail, offering customers
support by phone and training sessions, and working as a Front Desk Guest Service Agent for the
Hilton Hotel.
HARD WORKER
I am dependable, always willing to take on new tasks and always try to do more than what is
expected of me.
LOVE HELPING OTHERS
I have a passion for making people happy. I will always go the extra mile to meet the needs of
people I am helping. It gives me great pride to know I've made a difference. Being understanding
of others is probably one of my strongest points.
Personal References:
Margie Brown Becker, Mn 763-***-****
Karen Hagemeier St.Cloud, MN 320-***-****
Alice Mobley Macon, GA 478-***-****
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