Customer Service Sales
Resume:
Tia Harrid
**** ***** ***** **** *** ***, Columbia, SC 29210
abhh4c@r.postjobfree.com
CUSTOMER SERVICE PROFESSIONAL
Objective To obtain a challenging and rewarding career in the Customer Service/Sales
Industry. To utilize knowledge, previous experience and skills to meet
business objectives and support commitments to customer service employee
development and continuous improvement. To Learn and develop for
advancement opportunities.
More than 18 years successful experience in customer service support with a
Summary of Qualifications •
supervisory background. Recognized strengths in account maintenance,
problem solving and trouble shooting, sales staff support, and
planning/implementing proactive procedures and systems.
Possess solid computer skills, Motivated Self Starter.
•
Excellent working knowledge using both IBM and Mac systems; Microsoft
•
Excel, WordPerfect, Microsoft Word, Power Point, Outlook.
Ability to train, motivate, and supervise customer service employees.
•
A team player, acknowledged with numerous Ovations and Awards
•
A Leader with excellent human relations and communication skills.
•
Received CMS Government Customer Service Tier 1 Certification
•
2008 2010
Manifest Marketing Group Zurvita, Columbia, SC
Employment
Senior Consultant
• Supervised team of over 30 Customer Service Sales Reps
• Support sales reps in opening new accounts and upgrading
existing service.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
• Facilitates segments of weekly team meetings and training
2007
NCR, West Columbia, SC
2008
Help Desk Technician
• Handled customers technical needs and Large Call Volume
• Troubleshooting PC’s, Fastlanes, and registers for Lowes,
Home Depot and Kohl’s.
• Assigned to Rite Aide Specials Team
• Assisted in training of new materials and data
Blue Cross and Blue Sheild, Columbia, SC
2005
CMS Tier 1 Customer Service Representative
2006
• Enrolled Clients in Medicare Part D Plans for CMS approved
Vendors through Palmetto GBA.
• Inbound Call Center Large Call Volume
• Confrenced Pharmacist to resolve severe client issues.
Herbal Body Wrap and Weight Management Center, 1998
2005
Baltimore, MD
Customer Service Supervisor
• Developed Monthly and Quarterly Goals, Prepared Reports
including growth and improvement data.
• Supervised marketing team, Facilitator of Customer Service
training. Responsible for promotion and development of Call
Center Employee.
• Responsible for average handle time, productivity, and quality
assurance for 15 25 employees
MCI, Hunt Valley, MD
1994
Customer Service Sales Representative
1997
• High Volume Inbound Call Center
• Handled Customers complaints, billing issues, handled debits
and credits on accounts
• Assisted Manager with Team Incentives, contest, and goals.
• Reduced call abandonment rate from 3% to less 1%
• Consistent Top Producer with save ratio, phone time, and
schedule adherence
Arbitron Radio and TV Ratings, Laurel, MD
1992
Customer Service Representative
1994
• Assisted customers on proper process of Ratings survey
Promoted to Team Lead after 6 months
•
2010
Education
Present
South University Bachelors of Health Science
References Mary Miller Herbal Body Wrap and Weight Management Center
11506 Bennington Drive Upper Marlboro, MD 20774
abhh4c@r.postjobfree.com
Cynthia Sligh TTC Zurvita
1440 Cherry Lane Laurel, MD 20707
abhh4c@r.postjobfree.com
Antoine Marion NCR
5149 Five Chop Road Cameron, SC 29030
abhh4c@r.postjobfree.com
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