MONIQUE HYLTON

**** ** **** ****** ● Miami, FL **142 ● 917-***-**** ● abhh24@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

High caliber Senior Human Resources professional with a track record of continuous improvement activities and accomplishments achieved

throughout HR career at premier companies within the Professional Services, Financial Services & Consumer Products Industries. A results

driven and client focused practitioner that has maintained diversity in Human Resources background through challenging work assignments

and projects. Experienced in partnering with senior management on operational matters and people agendas. Areas of expertise include but

are not limited to: Compensation, Performance Management, Coaching, Career Development, Presentation/Facilitation, Project

Management and HR Reporting.

PROFESSIONAL EXPERIENCE:

MERCER (US) Inc. – NEW YORK, NY (8/10 – 12/10)

Human Resources Generalist – (Onsite Contract Position)

Provided HR Generalist support to the Workforce Communication & Change and Health & Benefits practices, 2 client groups totaling over 800

employees.

• Talent Management: Partnered with business leaders and staffing team to meet hiring goals. Coordinated contingent employee

recruiting and independent contractor onboarding processes. Conducted entrance interviews for all Campus and Experienced hires.

• Total Rewards: Assisted with the annual year end compensation process through entry of merit increases, incentive pay,

promotions and job codes into MeritNET system. Trained new managers and provided analysis of proposed salary and incentive

increases.

• Coaching: Advised managers and employees on complex corporate policy and practice issues.

• Special Project: Managed data consolidation of new supervisors for PeopleSoft upgrade.

PRICEWATERHOUSECOOPERS, INC – NEW YORK, NY (1/09 – 2/10)

Human Resources Manager, Advisory

Provided HR leadership to the Forensic Services and Technology Solutions practice, a client group of over 150 employees including 17 Partners and 140

staff (Associate through Director).

• Strategic Planning & Analysis: Partnered with Co-Manager and Market Team Leader to drive People Strategy through workforce

planning, Campus & Experienced hire recruitment targets, close monitoring of team headcount and utilization budget. Drove

continuous improvement of practice dynamics through analysis of Pulse Survey reports including development and execution of

actionable items.

• Talent Management: Managed onboarding, deployment and facilitated assimilation of Campus & Experienced Hires. Identified

top talent for high profile assignments and programs. Lead efforts in deployment of staff for client and non-client opportunities (i.e.

mega-client assignments, national or global tours, Risk & Quality, succession planning). Participated on team coordinating

Diversity Roundtable sessions supporting implementation of firmwide diversity initiatives.

• Coaching & Development: Provided career development coaching and feedback to Campus & Experienced hires through

individual coaching sessions and delivery of Performance Management, Communication & Branding training/orientation modules.

Managed Coach and Relationship Partner assignment process along with the design and delivery of an innovative coach satisfaction

survey. Counseled managers on operational and tactical HR matters.

• Performance Management: Co-led the Annual Review Committee (ARC) and mid-year feedback processes while implementing

consistent application of performance management guidance and delivery of Pre & Post ARC presentations. Performed analysis of

ARC results, reviewed with Market Team Leader and followed up on anomalies. Provided counseling and tactical support during

organizational realignment.

• Total Rewards: Managed compensation process while implementing National and Line of Service guidance. Analyzed results and

co-led debrief session, sharing results with management team. Solicited nominations and processed all recognition awards giving

consideration to annual budget.

• Recruitment Sourcing: Partnered with Recruitment Sourcing team in the design, development and execution of Campus,

Experienced and Global hiring strategies. Established recruitment targets along with determination of core and additional schools.

Participated in Super Day recruitment and selection. Collaborated with Market Team Leader on recruitment initiative to source and

build a diversity pipeline through alternative school selection.

• Employee Relations: Investigated and facilitated resolution of individual and practice management issues. Partnered with legal

counsel when necessary. Handled Outcounsel sessions, prepared communications and maintained data integrity.

• Program Management/Special Projects: Facilitated Pulse Survey focus groups and reporting sessions to share results and

develop action planning. Lead efforts in coordination of quarterly practice Town Hall meetings. Created agendas in partnership with

Market Team Leader, solicited guest presenters, gathered and compiled financial data and organized post meeting networking

events with external vendors. Served as Advisor to Market Team committee which collaborated on increasing connectivity through

participation in charitable/community service events.

Monique Hylton Page 2

DELOITTE SERVICES LP, INC – NEW YORK, NY (9/05 – 12/08)

Human Resources Generalist, Consulting 11/07-12/08

Provided full range HR support for the Strategy & Operations practice, a client group of over 600 employees in New York, Boston and Philadelphia.

• Facilitated the mid-year and year-end performance management processes and compensation reviews.

• Coached managers and staff on the performance management process including delivery of topic specific presentations.

• Assisted with annual compensation process through collaboration with leadership, including analyzing proposed salary and bonus

increases while applying national guidelines.

• Investigated employee relations issues and recommended courses of action. Collaborated with legal counsel when necessary.

Provided tactical support during Outcounsel process.

• Managed transfer process which included obtaining leadership approvals, communication with employee, payroll processing and

system updates.

• Delivered new employee orientation, discussing HR policies and programs in order to ensure consistent new hire processing and

dissemination of corporate regulations and procedures.

• Partnered with National HR to provide regional tactical support for Business Analyst Rotational program participants.

• Supported Diversity Recruiting initiatives through participation in Diversity conferences and MBA career fairs (i.e. National Black

MBA Association – NBMBAA).

• Served as member of On-Boarding special project team, which sought to improve the assimilation process of new hires.

• Conducted entrance and exit interviews and formulated data into meaningful quarterly reports for leadership.

• Managed the Rewards and Recognition program.

Resource Manager, Financial Advisory Services 9/05-11/07

Provided HR/Resource Management to the Advisory service line within Financial Advisory Services (FAS), a client group of over 180 employees in New

York, Boston and Philadelphia.

• Determined and scheduled appropriate staff to client engagement teams based on skill assessment and career development goals.

• Provided analysis, insights and recommendations to leadership regarding capacity and deployment to better manage operating plan

and recruiting decisions.

• Partnered with Senior Management to determine recruitment needs and worked with campus/experienced hire recruiters to onboard

new practitioners.

• Co-facilitated bi-annual performance management meetings. Compiled all data and assisted with follow-up on performance related

concerns.

• Analyzed reports/results of Global People Commitment Survey and facilitated focus groups to finalize action plan development.

• Collaborated with HR Leader & HR Partner in the design, development and implementation of a Summer Rotational Program for

Associates & Senior Associates.

• Facilitated Financial Advisory Services specific New Hire Orientation. As a result of positive feedback was selected as a member of

the Regional New Hire OnBoarding Team.

• Developed customized utilization/forecast reporting for leadership. Improved process through collaboration with off-shoring

colleagues.

• Oversaw the Northeast Valuation counseling matrix and assignment of counselors.

• Processed all awards for Rewards and Recognition program.

AMERICAN EXPRESS COMPANY – NEW YORK, NY (4/04-1/05)

Compensation Analyst, Human Resources Consulting

Provided compensation support for Global Network Establishment Services, Traveler’s Cheque & Prepaid Services and World Wide Staff Group, a client

group of over 5,400 employees.

• Delivered Compensation presentations to provide guidance to managers/employees on Amex’s compensation philosophy.

• Managed aspects of a special project to consolidate current job code listing. Culmination of this project improved data integrity on

Compensation page of Company intranet and provided potential savings on salary expense.

• Partnered/supported HR colleagues on organizational changes (i.e. promotional packages, severance packages etc.)

• Conducted job evaluations to ensure appropriate leveling of jobs across Amex.

• Served as lead for annual market pricing initiatives and managed data integrity process for year-end.

• Performed competitive pay analyses targeting specific employee populations (i.e. Marketing, Legal, Sales).

• Served as team member on Employee Satisfaction Team, which worked to improve areas of concern for employees.

Monique Hylton Page 3

COLGATE-PALMOLIVE COMPANY – NEW YORK, NY (6/97-3/04)

Compensation Specialist, Executive/Domestic Compensation 4/01-3/04

Compensation Administrator, Domestic Compensation 1/99-3/01

Coordinated compensation administration for Finance, Legal, Corporate Services and Human Resource, a client group of 450 employees. Included merit

increases, bonus calculations and job evaluations.

• Improved annual board of director process of reviewing top 125 executives’ compensation. Collaboration with IT resulted in the

design of a customized Access database that reduced cycle time and produced salary cost savings.

• Interviewed support staff, their customers and managers to aid in career development process. Includes skills evaluation in

comparison to Colgate’s administrative competency matrix.

• Counseled Domestic and International Relocating employees on all applicable benefit programs.

• Participated in salary surveys and studied labor markets to determine pertinent salary trends.

• Performed data collection, analysis, and report writing to aid in annual salary planning and budgeting process.

• Managed all aspects of Annual Special Share, Special Stock Option and Executive Ownership programs. Included data

consolidation and integrity, production of communication materials and EEO analysis for senior management review.

• Member of special project team that developed a Lotus Notes database of internal and external recognition programs.

Human Resources Administrator, Shared Services 6/97-12/98

Provided administrative and special project support to VP of Shared Services and four Directors (Benefits, Compensation, Call Center & HRIS).

• Processed medical and life insurance premium billing for active and retired employees.

• Managed multiple department budgets, which included coding and processing invoices and expense reports. Reviewed and

reconciled monthly expenses.

BEAR STEARNS & CO., – NEW YORK, NY (9/92-6/97)

Human Resources Coordinator – Performance Management 6/94-6/97

Coordinated generation and distribution of 3,500 non-exempt performance appraisals. Reviewed all appraisals to ensure consistency and validity.

Human Resources Assistant – Employment 9/92-5/94

Provided team of recruiters with administrative support which included scheduling applicants and handling pre-employment tests. Promoted to

Performance Management Coordinator.

EDUCATION:

BACHELOR OF ARTS – Psychology

Hunter College of the City University of New York

MASTER OF SCIENCE – Human Resources Management

Robert J. Milano Graduate School of Management & Urban Policy

New School University – Human Resources Management (20 credit hours completed)

ASSOCIATIONS:

Society of Human Resources Management (SHRM),

National Association of African-Americans in Human Resources (NAAAHR)

National Black MBA Association (NBMBAA)

National Association of Colleges and Employers

SKILLS:

Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), Lotus Notes, PeopleSoft, SAP, StaffTrak, Report Writer, Business

Warehouse (BW).

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