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Manager Customer Service

Location:
Boiling Springs, SC, 29316
Posted:
May 17, 2011

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Resume:

Wilmar Mendes

Objective

To obtain a challenging position in Import/Export with opportunity. Self- motivated,

dependable, problem- shooter, people skills, and strong customer service background.

Contact- cell -954-***-**** Email – abhh0n@r.postjobfree.com

Home – 864-***-****

Work Experience

General Eletric contract with JMRodger

Duty Drawback program, GE AEP and GE WIND

Greenville,sc

07/2009 – PRESENT

LTKM INTERNATIONAL

9/2007 – 01/01/09

Responsible for all import/export and distribution of all the Beauty supplies. From

overseas to retailers door in USA & CANADA.

IMPORT/EXPORT

03/2004 - 9/2007 SOUTHEASTERN INTERNATIONAL SERVICES, PORT

EVERGLADES, FORT LAUDERDALE,FL

PORT EVERGLADES FTZ(FREE ZONE)Handling accounts on

IMPORT/EXPORT, domestics and international, responsible for US CUSTOMS

CLEARANCE & FDA (with a Customs Broker),handling distribution all over US &

Special projects. Hands on 214, 7512's.

GENERAL MANAGER

10/2000 - 1/2004 MARTRANS LOGISTIC CORP., MIAMI, FLORIDA

Responsible for all traffic operations Import and Export, Domestic and International,

Airfreight & Sea freight Consolidations, Warehouse Distribution, P & L’s reports,

Marketing, Personnel, Payroll, Sales. & Quality control.

GENERAL MANAGER

2/1998 - 9/2000 INTERNATIONAL HOUSE OF PANCAKES, FORT LAUDERDALE,

FLORIDA

Responsible for all hire, payroll, training, and all compliance of a corporate

procedures,P& L, SALES, INVENTORY.

TRAFFIC SUPERVISOR/RESERVATION SUPERVISOR

1/1991 - 2/1998 VASP Brazilian Airlines, MIAMI, FLORIDA

Responsible for all traffic freight, int’l and domestic and all paperwork required by

FAA and US Customs and for the countries of destination., reservations, fares &

refunds. Order parts for all 737’s from Brazil.

STATION MANAGER

1/1988 - 8/1991 UNIDAS RENT-A-CAR, MIAMI, FLORIDA

Responsible for all day to day operations: D.B.R., Insurance claims, Inventory, P &

L, oversea training, customers complaints, Marketing, Fleet Maintenance and sales

Education

11/1988 ANAPOLIS COLLEGE, ANAPOLIS, GOIAS

Associate Degree

COMPUTER PROGRAMMING

12/1984 C.I.F. BRASILIA, BRASILIA,

Professional

H.B. ADMINISTRATION

11/1984 EDUCATION # 4, BRASILIA, BRASILIA

High School or equivalent

HIGH SCHOOL

Affiliations

5/2001 - Present CHRISTIAN LIFE CENTER

MEMBER OF CONGREGATION

Skills

Skill Name Skill Level

amadeus Intermediate

CPARS 2 Expert

excel Intermediate

sabre Intermediate

System One Intermediate

Word Perfect Intermediate

Zeus Intermediate

PowerPoint Intermediate

ORACLE Intermediate

Languages

Brazilian Portuguese (Fluent - Full Knowledge)

English (Fluent - Full Knowledge)

Italian (Conversational - Advanced)

Portuguese (Fluent - Full Knowledge)

Spanish (Fluent - Wide Knowledge)

References

Reference Name Phone Type

BARRY GLADSTONE 305-***-**** Professional

FERNANDO GRANADO 305-***-**** Professional

ED LENHART 954-***-**** Professional

Additional Info

SKILLS: FORKLIFT CERTIFIED - EASY FREIGHT SOFTWARE - WORD PERFECT

- EXCEL - SABRE - AMADEUS - SYSTEM ONE - CPARS 2 - ZEUS - TELEX

CERTIFICATIONS AIR CARRIER CERTIFIEDDANGEROUS GOODS

CERTIFIEDFOOD MANAGER CERTIFIED BY STATE OF FLORIDAFORKLIFT

CERTIFIEDUS CUSTOMS S.E.D. COMPLIANCE CERTIFIED



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