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Customer Service Management

Location:
Vancouver, WA, 98683
Posted:
May 17, 2011

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Resume:

Jenae Burrell

***** ** ********* **. ********* WA, 98683

360-***-**** . abhh0m@r.postjobfree.com

Objective- To utilize my skills in the management of information, people

and projects in the workplace.

Education

Central Washington University Ellensburg, WA Anticipated

June 2011

. Bachelor of Science in Information Technology and Administrative

Management

. Dean's list 2009-2011

. GPA- 3.8

Mountain View High School Vancouver, WA 2006

Professional Profile

Internship

Front Office Assistant/Medical Assistant Summer 2010

Evergreen Foot & Ankle Specialist, Vancouver, WA

Schedule Patients, modifications of documents in electronic medical records

(EMC), medi-notes, and Lytec. Utilized problem solving, team work and

communication skills in an effort to meet client's needs.

Assistant Manager/Starbucks Barista 2007-Present

Starbucks, Ellensburg, WA

Worked as a learning coach in a team building environment. Responsible for

scheduling, inventory, time management and customer service.

Busser/Hostess 2005-2006

Cactus Ya Ya, Vancouver, WA

Worked as part of a team focusing on customer service while assisting wait

staff. Strong emphasis on time management, and relationship building with

customers.

Sales Associate 2004-2005

Party City, Vancouver WA

Duties included sales inventory management, customer service, cashier, and

product merchandising.

Skills

. Web Site Development- Adobe Dreamweaver, fireworks, Photoshop, able to

manage web sites

. Database Development in Microsoft Access and Microsoft Project

. Advanced Spreadsheet Development in Microsoft Excel

. Various classes in leadership, professionalism, decision making

processes, and management, business report writing

. Knowledgeable in SQL and design systems.

. Excellent organizational skills

. Extremely punctual, reliable, adaptable and motivated as a worker/team

member.



Contact this candidate