Charl Welman

**** ******* *****

Jonesboro, AR **401

870-***-****(Cell)

Hiring Manager

I am a highly creative, goal-oriented professional with solid experience in

managing projects, people and resources, interacting with faculty,

counseling undergraduate and graduate students, and exploring

possibilities available to the student body. I have written a blue print for the

devolvement of a Project Management Office. I have created, established,

and implemented new procedures and work methods successfully and

have extensive experience in business process analysis. I have introduced

cost saving measures in various departments and I have prepared budgets

and financial implications for various institutions and departments. I have

evaluated operational and policy procedures and interpreted employment

data to determine establishments. I developed a Request for Proposal for

the development of a web portal for the Downtown Jonesboro Association.

I set up billing procedures for a physical therapy practice after installing

the necessary software and continued to do billing for the practice for six

years. I handled the financial and accounting aspects of the practice doing

general ledger and journal entries, A/P, A/R, payroll, month end closings,

income statements and balance sheets.

I have a strong work ethic combined with a commitment to excellence as

well as being a team leader and team player working effectively to reach

objectives. I have excellent communication and writing skills, am highly

analytical, enjoy working under pressure, excel at managing people,

various projects and tasks simultaneously, and have successfully solved

sensitive crisis situations. I enjoy problem solving and have developed

excellent negotiation and interview skills as a project leader and operations

manager. I have worked independently and delivered projects on due dates

and I have the ability to work with people from all walks of life.

Sincerely,

Charl Welman

CHARL WELMAN, CNA

1603 Heather Ridge, Jonesboro, AR 72401

Phone: 870-***-**** (cell)

abhgxw@r.postjobfree.com

OBJECTIVE

Pursue a professional career.

SUMMARY

IT Operations Manager responsible for first line support for hardware and

software across the enterprise. Project Manager for a $3.2 million disaster

recovery project, a $1.9 million project rolling out 3, 200 devices throughout the

organization,and a $1.2 million project setting up servers for a new clinical

application suite.

IT Project Coordinator responsible for establishing standardized processes and

establishing a project management office. Ensure IT projects stay within budget

and track budgets of all ongoing IT projects. Responsible for a $1.497 million

Imaging Center budget that opened under budget and on time.

Seven years experience as a Work Study/Senior Work Study Officer at the Cape

Provincial Administration: Directorate of Management Advisory Services

establishing benchmarks for standardized procedures, doing time studies, and

developing work procedures for departments and/or directorates. Developed new

functional structures for changing/growing departments establishing goals and

functions at the same time. Created procedure manuals for standardized tasks or

functions. Worked as team member and project leader on these projects and

adhoc assignments that required crisis management skills. Worked in a self-

directed team environment at Kraft Foods: Post Division. Responsible for

maintaining the integrity of the production lines at all times and using benchmark

reports to track productivity and raw material usage. Test Center Administrator at

Arkansas State University in charge of computer-based testing. Senior Clerk at

the Cape Provincial Education department collating final examination papers for

matriculants, issuing matriculation certificates, and enrolling students for the

matriculation examinations. Scout in the South African Defense Force: Military

Intelligence where a secret security clearance was granted while working with

secret and top secret documentation.

WORK EXPERIENCE

ST BERNARDS MEDICAL CENTER – Jonesboro 01/2005-03/2010

Established guidelines and processes for project evaluation, maintain executive

updates on current projects, prioritize list of pending projects according to

resource and funding availability. Track all IT budget spending, determine metrics

for projects and evaluate when milestones are met. Investigate the possible

establishment of a Project Management Office (PMO). Work with accounting to

resolve budget allocation issues. Ensure effective first and second line support

via Help Desk to all IT users in 36 locations. Provide leadership in resolving

issues and working with users at all levels. Kept leadership informed about

developments on the technology front. Evaluated business processes before

recommending possible business solutions, either through technology or a

change in process.

TESTING CENTER – Jonesboro, Arkansas 10/2001-2005

Responsible for secure testing of computer-based examinations. Troubleshoot

computer and network problems. Gather data on all tests given, financial record

keeping and billing for the Test Center, and provides services as test supervisor

for paper-based testing. Developed and maintain web pages for the Testing

Center. Ran a pilot program introducing a computerized version of the MAT test.

KRAFT FOODS – Jonesboro, Arkansas 6/1996-4/1999

Responsible for manufacturing processes of different lines of cereals, chair of

two star point committees, Education and Training and Financial Administration,

and was instrumental in establishing the Education and Training star point as a

legitimate business resource. Evaluated daily outputs and identified areas of

losses that indicated problem areas in production methods.

Full Time Student 5/1999-8/2004

CAPE PROVINCIAL ADMINISTRATION: Directorate of Management Advisory

Services – Cape Town, South Africa 6/1988-2/1994

Responsible for streamlining and developing procedures and methods in

directorates, made cost saving recommendations to top management, and

established budgets for proposed establishments. Managed project teams

• Preliminary investigations to determined scope of projects.

• Business Process Analysis

• Set up time line for execution of the projects.

• Used flow charts to examine workflows.

• Wrote/rewrote procedure manuals where necessary.

• Developed functional charts of organizations and recommended

personnel requirements to staff departments/organizations.

• Appraised labor saving devices and made recommendations to acquire it.

• Investigated adhoc ministerial queries solving urgent issues.

• Part of project team that streamlined thirteen hospitals achieving savings

• of R16 million in the process.

CAPE PROVINCIAL ADMINISTRATION: Department of Education

Cape Town, South Africa 1/1987-5/1988

Collated final examination papers for matriculants and maintained security of test

materials.

• Issued copies of matriculation certificates

• Enrolled students for the final matriculation examination

• Answered queries from the public

SOUTH AFRICAN DEFENSE FORCE: Military Intelligence

Windhoek, Namibia 1/1985-12/1986

Worked as a scout in the counter intelligence division responsible for own forces

security. Initiated background checks and issued restricted and confidential

clearances.

• Acted as courier securing delivery of information.

• Part of team responsible for VIP protection.

COMPUTER SKILLS

Microsoft Office: Word, Excel, PowerPoint, Access; Microsoft FrontPage, Project,

Publisher; Windows 95 to Vista; Novell, SAS. SPSS, Minitab, SQL,

QuickBooksPro, Dream Weaver, HTML, C++, Lotus Approach, Ghost.

EDUCATION

M.S. Information Systems Arkansas State University 2004

B.S. Information Systems Arkansas State University 2002

Certificate in Organization and Work Study 1988

President’s List, Dean’s List, Honor Student

CERTIFICATIONS

Certified Network Administrator 2001

Certified Network Engineer: Netware Technologies 2001

NDS Design and Implementation 2001

Advanced Administration 2001

Services and Support 2001

SAS Workshops

Building a Data Warehouse Using Warehouse Administrator

2003

Statistical Analysis and Data Mining 2002

Customer Relationship Management through Data Mining 2002

Management Workshops

Seven Habits of Highly Effective People 1998

First Things First 1998

Strategic IT Planning 1990

Seminar for Junior Managers 1989

PROFESSIONAL INTERESTS and HOBBIES

Served as a member of the Student Affairs: Professional Development

Committee, Student Affairs: Technology Committee, International Student

Committee and Selection sub-committee, AITP member, and served on the

Graduate Planning strategic committee for Arkansas State University.

President of the Sports and Recreation Club organizing events for members from

an official sport day, Christmas party for children and adults and governed yearly

elections of representatives. Doubled the membership of the club at the end of 4

years serving as President.

Captain of a 4.0 tennis team and officiate as referee for rugby matches the past

12 years. Volunteer tennis coach for high school boys and girls teams. Enjoy

playing golf, bridge, table tennis, and chess. Assistant Coach and International

Recruiter for ASU Rugby.

Community Volunteer – building, clean up, special needs projects.

Contact this candidate