Sales Customer Service

WILLIAM STEPP

*** ****** ***** #*** *****, Tx ***23

435-***-**** • abhgx1@r.postjobfree.com

Manufacturing Leader

Dynamic operations and management executive with more than 20 years of experience and a

history of driving business units to profitability, improving productivity, enhancing quality, and

decreasing costs. Demonstrated expertise in strategic planning, lean manufacturing, business

turnarounds, and inventory management. Proactive team leader with proven ability to leverage

substantial knowledge of the shop floor, business analysis, and product / marketing strategy. Solid

manufacturing engineering background.

Strategic Planning • Lean Principles • P&L Management • Change Management • Cost Control

Team Leadership & Development • Manufacturing Operations • Project Management • Training

Customer Relations • Process Improvements • Market Analysis • QA / QC • Outsourcing • Kaizen

Production Management • Product Development • Safety • Six Sigma (Green Belt) • ISO9001:2008

PROFESSIONAL EXPERIENCE

Budget Blinds, Plano, Tx • 3/2010 to Present

Provider of window coverings and custom designs for residential and commercial locations

Business Owner

Manage sales, marketing, installations, design, warehouse and all necessary operations for

franchise operation

Sylarus Technologies, LLC, St. George, Utah • 5/2008 to 3/2010

Provider of precision substrates to solar cell manufacturers who process them into ultra-high-efficiency,

multi-junction solar cells (also called photovoltaics)

Vice President of Operations

Develop and implement strategies to move a start-up business from R&D to full production status.

Evaluate assets, create measurement tools, hire/train required staffing, develop a Lean culture,

achieve ISO certification for DOD/DOE customers, create a ‘world-class’ facility and become the

global market leader.

HUNTER DOUGLAS, INC.- Philadelphia, Los Angeles, Phoenix • 2003 to 2008

Global window coverings and architectural products company with $2.7B in annual sales.

Vice President, Shutter Business Unit & Composite Wood Products (2006 to 2008)

Manage operations for 2 business units, a $30M P&L, and a $100M P&L. Developed and implement

strategies to continue “turnaround” of the units, improve performance, and maximize sales. Perform

analysis of markets, trends, and company products to optimize market penetration. Directed

initiatives to improve organization, marketing materials, customer service, product development,

nationwide installation, and business processes. Cultivated strong customer relationships, including

resolution of account problems and visits to major accounts such as Home Depot. Provided ‘best

practice’ expertise to manufacturing team. Supervise 300 direct reports with indirect authority over

other operations company-wide.

Representative Accomplishments

• Drove business units from losses to profitability by use of Lean initiatives.

Resume

• Improved productivity from 83% to 113% of objectives and doubled overall production to

accommodate the anticipated demand from an aggressive new sales plan.

• Decreased returns 50% and customer credits $2M by devising and implementing strategies to

bolster quality and customer satisfaction (tools used =MBF, Lean and task analysis).

• Launched modernization of the company’s manual ordering system

• Deployed kanbans for critical inventory.

• Increased productivity 20% and decreased errors 50% while saving 67% on equipment

deployment costs by designing and implementing 8 manufacturing machines.

• Created a substantial competitive advantage by distinguishing company as quality leader

through reduction of missing parts (industry’s worst quality concern) to nearly zero.

• Enhanced market position by spearheading the manufacturing / operations function’s evolution

from a sub-par group into a centerpiece of the company’s marketing strategy using Lean

initiatives.

• Improved efficiency by establishing a paperless manufacturing process.

• Enabled plant to serve as a Wharton School Certification Program training school by optimizing

the use of lean principles to drive profitability.

STANLEY WORKS, Various Locations • 1981 to 2003

Global tool and storage manufacturer and distributor with $3B in annual sales.

Plant Manager, Storage Systems

Oversaw operations for a total of 6 manufacturing plants (at different times) in the U.S. and Canada

with annual sales of up to $150M, including as many as 780 employees. Developed strategies to

maximize productivity and quality while optimizing safety and processes. Analyzed business trends /

performance metrics and enhanced best practices in collaboration with plant managers.

Representative Accomplishments

• Improved on-time delivery from 86% to 98%.

• Decreased lost time 75% and accidents 38%.

• Led plant from 42nd to a top 10 ranking for employee health and safety among all enterprise

manufacturing facilities.

• Maintained record of no violations / findings through 6 government safety inspections.

• Obtained ISO9002 certification renewal and directed Six Sigma Green Belt projects.

• Facilitated shutdown of a 400+ worker plant without declines in quality or productivity.

• Spearheaded the launch of a storage systems center in El Paso and Ciudad Juarez, Mexico.

• Earned numerous promotions in recognition of outstanding performance.

Note:

• Previous experience as machine operator, CNC programmer and Industrial Engineer in

heavy equipment environment.

• Experienced in both : high volume and make to order operations

EDUCATION

Bachelor of Liberal Arts with Concentration in Business Xavier University, Cincinnati, Ohio

Resume

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