Customer Service High School

Salina T. Allen

Cell: 215-***-****

**********@*****.***

Objective

To obtain a clerical position with varying degrees of responsibility and projects where I can utilize my strengths.

Summary

Hardworking, intelligent and very dedicated professional with strong planning skills and readily

adapts to change. Works well with others and independently with the ability to juggle multiple

priorities all while possessing a “can-do” attitude.

Strengths Include:

Creative Problem Solving Multi-Tasker

Detail-Oriented Team Work Lead Diverse groups

Flexibility Adaptability

Technical Skills

Office Skills: Records Management Spreadsheets/Reports Front-Desk Reception

Database Management Event Planning

Computer Skills: MS Word (Proficient) MS Outlook (Proficient) MS Access (Working Knowledge)

MS Excel (Proficient) MS PowerPoint (Proficient) SAGE PRO A/R (Working

OASIS (Proficient) MS Publisher (Proficient) Knowledge)

PROMISe (Beginning Knowledge)

Work Experience

Liberty Resources – Philadelphia, PA Accounts

Receivable Analyst, 2010 to 2011

(Temporary position) Processed exception, discrepancies and corrected billing error for the accounts

receivable department using multiple software programs such as SAGE PRO A/R and PROMISe. As

well as performed other work related duties as assigned. Assisted with customer service duties,

filing, and organization.

Job Corps Philadelphia, PA Data

Entry Clerk, 2007 to 2010

Performed administrative duties. Greeted visitors at front desk, answered phones, sent faxes, filed,

copied important documents, input files, created reports and assisted Admissions Counselors. In

addition, also assisted the Project Director and

Project Coordinator with special assignments.

H&R Block Philadelphia, PA Seasonal Client Service

Coordinator, 2006 to 2007

Performed general administrative duties. Greeted clients, checked clients into system, informed

clients when checks were processed and distributed checks.

City Year Greater Philadelphia Philadelphia, PA Corps

Member, 2004 to 2005

Tutored and mentored high school students, assisted elementary school students with daily

homework assignments, participated in service learning projects and promoted community service.

In addition, worked with a small diverse team to assist the students with their educational needs.

Volunteer Experience

City Year Greater Philadelphia Alumni Board – Philadelphia, PA

Co-Chair, 2009 to 2010

Assisted in leading a board of approximately 20 members in board management. Established annual

goals for the board and managed relationships/collaborations with City Year staff members. In

addition, focused on board development and programmatic guidance.

Education

Community College of Philadelphia Philadelphia, PA

• Course of Study: Business Management

William Penn High School – Philadelphia, PA

Course of Study: Business

Degree Received: Diploma

Relevant Courses: Information Processing(Microsoft Office), Accounting, Entrepreneurship

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