Customer Service Sales
Resume:
John Johnson
**** ******** ******, ***** ****, CA 95404
707-***-**** / abhgwp@r.postjobfree.com / www.jjsoco.com
Sales - Customer Service - Marketing - Brand Advocacy -
CRM
EXPERIENCE: 2010 SONY / MarketStar OMNICOM Group / Best Buy
Santa Rosa Market Place, Santa Rosa
Product Brand Advocacy in Retail Electronics, HDTV, and
Digital Imaging Photography
2009 Bank of the West Santa Rosa & Petaluma
Retail Banking - Customer Service/Sales & Teller Part time
5-17hrs/wk
2008 IzmoCars.com San Francisco
Customer service & inside sales of IT Business Solutions
(250 calls/day) for automotive dealerships - new car
Internet leads-to-sales development, e-marketing, and new
business development with a guaranteed 22% internet lead to
sales closure rate.
2007. ciber.com San Francisco
Customer service & IT project support of all online
services of www.sfgov.org, the City & County of San
Francisco government website for all online services and
information.
2006. salesforce.com San Francisco
Enterprise level CRM customer support, commercial A/R &
client billing special projects of resolving $4-$7 million
dollars/week in high net worth client billing issues.
1996 - 2004 Bank of America San Francisco
Online Banking - Product Management; Executive Client
Relations Support
Private Bank & Wealth Management - Client relations;
Client Support Services
Retail Banking - Customer Service Management, Sales Support
& Business Development
AWARDS: 2010 5 Star area marketing representative for SONY
Brand Advocacy in Santa Rosa
2008 Promoted to sales from customer service within 30 days
of hire at Izmocars.com
2006 Three work performance pay raises within 1 year at
salesforce.com
2004 National Trophy of Excellence for Customer Service, Bank
of America
2002 Twice awarded Customer Experience Leadership Award, Bank
of America
2000 Highest Grades in Class, Bank of America's Private Bank
University
EDUCATION: College of the Desert, Palm Desert, CA (1972) GPA
3.8
Bank of America Private Bank University, Irvine, CA (2000)
GPA 4.0
SONY Cyberscholar Online Product Training & Product Sales
Certification, (2010) GPA 4.0
COMMUNITY
VOLUNTEER: 2007 - 2010 Under One Roof - non-profit SF AIDS
charities fund raising activities
REFERENCES: Kelly Koford, SONY Events Manager, MarketStar
Corp/Omnicom Group, Ogden, UT
801-***-****; abhgwp@r.postjobfree.com
Jennifer Baird, Senior Recruiter, Nelson Staffing Corp., Santa
Rosa, CA
707-***-****; abhgwp@r.postjobfree.com
Teri Willow, Assistant Customer Service Manager - Bank of the
West, Santa Rosa Branch
William Podger, Private Bank Manager/Director, BofA Wealth
Management, San Francisco 415-***-****;
abhgwp@r.postjobfree.com
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