Training Representative
Resume:
GAIL L. RICHARDS
abhgwf@r.postjobfree.com
Home: 773-***-****
Chicago, Illinois 60620
SUMMARY: . Extremely personable customer orientated
individual.
. Possess exceptional
multitasking abilities.
. Detail orientated with great
skills in time management.
EXPERIENCE:
ACCESS ONE COMMUNICATIONS (2010-2010)
Chicago, Illinois
Answer phones. Assist customers in a professional manner with billing
inquiries.
Provide training to customers for accessing online accounts. Assist
customers
with trouble reports
FIRST COMMUNICATIONS (2008-2009)
Chicago,Illinois
Answer phones. Assist customers in a professional manner with billing
inquiries.
Provide training to customers for accessing online accounts. Assist
customers
with trouble reports
LEVEL 3 COMMUNICATIONS (1998-2008)
Chicago, Illinois
ACTIVATIONS REPRESENTATIVE (2005-2008)
Oversee activation for all telephone lines coming into the company, using
NPAC.
Handle "port out" of lines from Level 3 Communications to other carriers.
TOLL-FREE REPRESENTATIVE (2002-2005)
Responsible for processing toll-free orders, activating all new toll-free
lines coming into
Broadwing; utilizing SMS/800 and PRISM systems.
ACCOUNT PROCESSOR - DSL/DSO (1998-2002)
Provide prompt, professional services to customers in processing
new orders.
Receive requests from ISP's for individual and corporations.
Program phone numbers into the switch and add features accordingly.
Utilize SIEBEL and FOCUS software for administering orders.
FINANCIAL FEDERAL Hazel Crest, Illinois 1993-1995
BANK TELLER
Worked closely with customers for account review and clarification.
Maintained a professional attitude and a customers friendly environment.
Balanced cash drawers in a timely and a detail orientated manner.
TECHNICAL SKILLS
Excel, Outlook and MS Word
EDUCATION:
DePAUL UNIVERSITY
Chicago, Illinois
Bachelor of Arts Degree in Communications - in progress
Enrolled in the The School of New Learning
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