CAMI L LA BRYANT Phone: 630-***-****

**** * ******** *-****: abhgvw@r.postjobfree.com

S UM MARY OF QUAL I F ICAT IONS

A customer service professional with 10 years experience working in the call center and

retail customer service environment demanding strong organizational and interpersonal

skills, hard working, and discreet commit ted to superior customer service and poised

i nteractions with individuals at all levels, detailed-n oriented and resourceful in completing

p rojects able to multi-task effectively capability includes:

• Problem Solving & Decision Making Achieving excellent Customer Service

• Working with others Following Corporate Compliance

• Excellent Self Management Capability of handling pressure

situations

EXPER IENCE

Customer Service Representative / Call Center 9/2010 -1/2011

Georgia Department of Labor

Atlanta, GA

• Handle a high f lux of inbound calls with the highest degree of courtesy as a result

exceptional ability to promptly resolve concerns and satisfy customers.

• Responded to clients inquiries and requests and resolve issues efficiently in a face-

pace environment while preserving strict confidentiality

• Enrolled eligible clients in the appropriate government programs, in accordance with

company guidelines and requirements

• Route calls to appropriate staff and performed other duties as assigned.

Lead Sales Associate 2/2009 – 5/2010

Wal-Mar t

Atlanta, GA

• Directed a managed a staff of 4 employees including assignments, t raining

scheduling and evaluations.

• Supervise entire junior department including sales, cashiering, inventory, and

personnel records review by department supervisor.

Performed other duties when necessary.

Customer Service Representative/Dispatcher 8/2005 – 7/2008

Roto Rooter Plumbing

Lombard, I L

Responded to customers inquires while striving for one- call resolution to customer and

communicated with customers using web tools and demonstrate the associate proficiency in

t yping in grammar.

Managed multiple priorities and maintained effective results in a quota driven workplace.

Provided customers with abreast of products and service information.

Promoted rapidly from the customer service department to dispatcher.

Assigned technicians to their appropriate ter r i tories in a t imely manner. Commit ted

effectively with customers, technicians and staff.

E DUCAT ION

College of office Technology – Diploma M icro – Computer Business

Chicago I L 2002

Successfully completed comprehensive program leading to Diploma in Microcomputer

B usiness Systems. Trained in the use of M icrosoft Word, excel, Access PowerPoint and

accounting, typing and operations of current business equipment.

Received Diploma in March 2002.

Contact this candidate