Engineer Manager
Resume:
Shane August
Elmwood Park, NJ ***07
***********@*****.***
PROFESSIONAL PROFILE
Accomplished Information Technology professional with more than a decade of
experience across various platforms and business products within the
financial services sector. Proven and distinguished track record of
streamlining processes while implementing and operating cost effective
technology solutions across multiple departments. Capable of providing
informed recommendations based on total product and industry knowledge.
Solid interpersonal skills with an ability to develop rapport across all
levels of an organization. Proficient at directing employees or working in
close concert as a team player. Adept at imparting knowledge and developing
teams with strong technical expertise.
PROFESSIONAL EXPERIENCE
J.Crew, New York, NY (NWN Corporation/Consultant) April 2011-May 2011
Senior Desktop Support Analyst
. Provided desktop support for over 300 users in J.Crews, NY, Office
Headquarters.
. Remotely installed software to desktops and appropriately documented
all required information into Altiris Ticket Management System.
. Delivered printing solutions and peripherals, e.g., scanners/copiers,
digital senders, and fax machines.
. Administered user accounts, permissions, directory structure in Active
Directory.
. Maintained a clean server environment by actively monitoring and
identifying potential problems and addressing them with the
appropriate systems solutions including, user account maintenance and
the review of all users and objects on the network to purge any
obsolete or unauthorized accounts.
Microsoft, New York, NY (Adecco/Ajilon Consultant)
July 2010 -
October 2010
MS Desktop Deployment Technician
. Responsible for coordinating with all client businesses regarding the
deployment of new hardware to ensure continuity of service.
. In charge of interfacing with all department leads to ensure SLAs and
service commitments were met during the project lifecycle.
. Accountable for upgrading all desktops from Windows XP to Windows 7
operating system.
. Upgraded and deployed hardware peripherals including driver
installation and troubleshooting.
. Administered network and IP address assignment.
. Installed and troubleshooted third party applications.
Werum Software & Systems America, Inc. Parsippany, NJ
January 2010 -
April 2010
Systems Support Engineer
. Deployed and managed the integration of all new technologies into the
existing environment and oversaw the entire installation of all new
desktop hardware, software and peripherals. Utilizing PXE and
standardized builds for each business unit.
. Responsible for all technological related aspects of the office
relocation including the planning, implementation and management of
all existing technology hardware and infrastructure and the purchase
and integration of new technologies and hardware.
. Chaired weekly status meetings with my team, upper management and
other relevant persons to ensure proper communication between all
parties, which facilitated each project finishing on schedule and
under budget.
. Wrote, produced and published a consolidated volume of articles and
procedures outlining pertinent systems engineering guidelines,
processes and best practices to be used by the team and to serve as a
manual for incoming engineers.
. Responsible for hardware, software, application and network support
for production and non-production servers in the environment and test
lab, including stress and load testing.
Robert Half Technology, Woodbridge, NJ
September 2009
- November 2009
Systems Administrator
. Consulted onsite at client locations serving as a System
Administrator, while performing various job functions depending on the
client's needs.
. Successfully achieved an unremitting environment where maximum
efficiency was consistently attained by proactively ensuring that all
software, hardware, remote access, e-mail and network connectivity was
stable at all times.
. Administered Windows Server 2007 including but not limited to Domain
Administration and User management.
. Responsible for the backup administration, maintenance and monitoring
of backup jobs utilizing Symantec Backup Exec.
. Monitored Windows servers to identify potential problems and
bottlenecks and performed routine preventive maintenance including the
scheduling and performing of software and hardware improvements,
upgrades and patches.
. Evaluated, assessed and determined new software and hardware solutions
that improved the performance and efficiency of existing practices and
carried out the purchase and integration of all relevant improvements.
Shane August
23 Craig Court
Elmwood Park, NJ 07407
***********@*****.***
PROFESSIONAL EXPERIENCE (continued)
FrontPoint Partners, LLC - A Morgan Stanley Company, New York, NY
November 2007 - January 2009
SR. Desktop Support Engineer/Project Coordinator
. Built and configured Windows servers including domain controllers,
file/print, e-mail along with basic administration of Microsoft SQL
Server 2000/2005.
. Constructed, configured and maintained Blackberry Enterprise Servers
(BES) to provide Microsoft Exchange Hosted Services to Blackberry PDA
handheld devices and carried out testing, through production phase, on
all new wireless devices and mobile technology.
. Supported Cisco VoIP Telephony phone system that consisted of Cisco IP
7960 series phones and administered user accounts in the Cisco
CallManager.
. Configured and maintained the Citrix Metaframe server farm, published
applications, resources and content, established precise ICA
connection and session settings, formulated streamlined profiles,
created printer groups, reset user connection settings and managed
network and session printing in the Citrix Management Console.
. Monitored desktop and network performance utilizing HP Insight Manager
and OpManager.
Morgan Stanley, New York, NY (Siemens Business Services Consultant)
March 2007 - November 2007
Desktop Support Engineer (Investment Management)
. Instated and published applications on Citrix Presentation Server and
administered user access and connectivity for all published
applications through Citrix Management Console (CMC).
. Administered Exchange Mailboxes on Microsoft Exchange Server 2003 and
user accounts, security and distribution groups in Active Directory,
troubleshooted issues such as: logon failures, account lockouts,
network connectivity.
. Copied, migrated and restored Exchange mailboxes, utilizing ExMerge,
to successfully integrate dual mail domains.
. Conceptualized, constructed and developed a test environment
consisting of Windows servers and desktops, which mirrored the
production plant, to accurately and successfully test new hardware and
software for later integration into the production environment.
. Analyzed hardware and software design problems in order to
successfully formulate and engineer resolutions that allowed for
maximum possible optimization.
. Managed a diverse range of innovative software-rollout projects from
commencement through final phase and contributed towards the
evaluation of their respective impact on the firm.
Morgan Stanley, New York, NY (Siemens Business Services Consultant)
September 2003 - March 2007
Technical Resolution Manager (HR, Financial Control Group, IT and Corporate
Services)
. Managed a Tier 3 Desktop Support, Integration & Projects Team
responsible for supporting and managing projects across several
business units, hardware and software deployment, end-to-end system
solution development and procurement and deployment planning.
. Assembled a test lab environment for software and system development
and deployment and ensured that all subsystems and frameworks were
synchronized in accordance with the production environment so as to
precisely mimic the current environment in order to achieve optimal
testing conditions and ultimately facilitate a seamless deployment to
the production environment.
. Coordinated with the Windows Engineering team to work towards the
improvement of the current lab environment build process and
successfully improved upon the process by implementing our ascertained
advancements.
EDUCATION
University of Phoenix
Present
Bachelor of Science in Business Management
Chubb Institute of Technology, North Brunswick, NJ
September 1997 - February 1998
Networking & Technical Support Diploma
SKILLS
Operating Systems: Windows Server 2003 and 2000, Microsoft Exchange 2003,
SharePoint 3.0, Blackberry Enterprise Server 4.0 and 3.5, Windows Vista,
XP, 2000, 98 and 95, Windows NT Workstation 4.0 and Windows NT Server 4.0.
Software: Active Directory, Altiris, Citrix Presentation Server 4.0,
Tamale, FrontBridge, Cisco CallManager, Bloomberg, Thompson Baseline, Trend
Micro InterScan Messaging Suite 5, HP Insight Manager, OpManager,Symantec
Virus Scan, Sophos Virus Scan, Enterprise Administrator, Microsoft Office
2003 Suite, Microsoft Office Communicator, Hummingbird Host Explorer,
Reuters 3000 Xtra.
Hardware: HP Proliant Blade servers Dell Poweredge servers, HP Compaq and
Dell workstations, IBM and Toshiba laptops, Avaya 5410 phones, Cisco 7960
IP phones, Cisco VPN Concentrators, HP and Xerox printers, Switchboxes,
Flukes, Clear Cubes, Blackberry devices and Palm PDA devices.
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