Customer Service Data Entry

RASHELL MOTT

**** ** *** **. *** Moines, IA *****

515-***-****/ ************@*****.***

PROFILE SUMMARY:

Experienced professional with expertise in customer service and insurance. Organized and

responsible with the ability to manage multiple projects with problem solving and follow through

capabilities. Recognized as a quick learner and the ability to adapt to any given environment.

•Microsoft Office programs – Word, Excel, and Outlook.

•Internet – Windows 7, Windows XP and Windows Vista

•Multi-line phone in a high call environment

•Data entry/10-key

•Clerical/office

PROFESSIONAL EXPERIENCE:

Briggs Corporation, Des Moines, IA 07/2007 – 03/2011

Custom Product Consultant

Customized medical documentation and special orders for medical facilities and hospitals.

Responded to phone inquiries from customers and vendors and provide follow up as needed

in a timely fashion. Sold medical “supplies” when needed.

• Assist customers in designing their medical forms

• Placed orders for new and repeat items as well as provided quotes for products

• Covered for other employees when needed

• Alpha and numeric data entry and other general office duties

• Determine setup fees for new or revised orders

IMT Insurance Group, West Des Moines, IA 03/2005 – 06/2007

Commercial Lines Rater

Rate and place new, renewed and revised commercial policies such as business owners, commercial

auto and work comp. Research information using tools provided to me such as manuals, handouts and

co-workers or supervisors.

• Assisted agents by phone with questions and follow up when needed

• Member of the Wellness and Activities committees

Lane Insurance Agency, Norwalk, IA 07/2003 – 12/2004

Licensed customer service representative

Review coverage with customers and submit new, revised, renewed or cancelled personal lines of

business such as homeowners and personal auto policies. Submit and follow up with any claims.

• Manage office – keep supplies in stock, organize and mail runs daily

• Provide coverage for co-workers when needed

• Build a relationship with policyholders to ensure good business

Nationwide Insurance (Allied and Farmland), Des Moines, IA 01/2001 – 07/2003

General Service Tech. 1

Place new, repeat, revised or cancelled commercial farm policies that are received from the agent.

Quality check and train new employees.

• Participant in throwing company parties, bringing food and playing games to boost morale.

• Work closely with underwriters when needed.

National Cash Advance, Des Moines, IA 09/1998 – 01/2001

Store Manager/Customer Service Rep.

Approve cash advance loans to be paid back in two weeks. Clearly discuss the contract to the customers

and ensure it is understood. Follow up when needed to remind them of the due date. Hire and train new

employees. Keep records of delinquent accounts and decide on the next step. Responsible for the

cleanliness and professionalism of the store at all times.

• Collections

• Cash handling

• Made daily deposits and withdraws at banks

• Data Entry

• Marketing – brochures, posters, pens and even radio commercials and good relationship with

neighboring businesses to obtain more business through their referrals.

EDUCATION:

High School Graduate

Carlisle High School - 1998

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