Sales Customer Service

JACKIE LILLIS

**** **** **** ***** ******, Texas 75034 *************@*****.*** 972-***-****

SALES & MARKETING PROFESSIONAL

Expertise in: Relationship Building, Client Services, Closing & Contract Negotiation

Highly motivated, licensed professional with over five years of experience in all phases of residential real estate

sales. Recognized as an industry subject matter expert and regularly recruited by other top agents to increase

volume and improve their clients’ experience. Routinely generate referral business based on a consistent ability

to build strong, mutually beneficial relationships that are built on respect, integrity, and trust.

Exceptional communication and organizational skills, with great attention to detail.

"Jackie was a joy to work with. She really went above and beyond, helping with things that aren't typically part of

a Realtor's job description. She also worked very hard to get us the best deal and the best terms possible. She

kept us informed every step of the way. We enthusiastically recommend her." J Katz

N OTABLE C AREER H IGHLIGHTS

• Ranked Top 10 for individual agent volume for the first two quarters of 2010.

• Increased referral sales by 40% by initiating an effective client referral system.

• Drove operating revenue 50% by crafting an innovative seller program to assist distressed

homeowners.

• Consistently maintain a 92% client conversion rate after initial face-to-face meeting.

• Selected as a featured blog contributor for Realtor.com.

• Provide exceptional customer service – consistently earn 100% satisfaction ratings on client

surveys.

C ORE C OMPETENCIES

Contract Negotiation Creative Marketing Buyer and Seller Representation Legal Compliance & Contract

Due Diligence Property Merchandising / Staging Presentation Social Media Visibility

P ROFESSIONAL E XPERIENCE

Fathom Realty, Frisco, TX, Realtor® 09/2005 - Present

Generate quality leads through database referral system, social networking websites, open house

activities, geographical farming, traditional networking, and internet marketing

Design and present unique listing marketing materials and market data to prospective sellers and

informational purchase packets for buyers

Create detailed comparative market analysis reports, estimated closing net sheets, and strategic, results-

oriented marketing plans and recommendations

Organize productive property tours for buyer clients, targeting their needs and desires

Communicate with lenders, title companies, and vendors to make certain the client is being served

efficiently and effectively

Build and maintain website by adding informative, useable, dynamic content (www.jackielillis.com)

Cindy Spurlock Realtors, Plano, TX, Client Services Coordinator 09/2007- 08/2008

(Concurrent, contract position)

Initiated custom sales systems and organizational tools for agent’s data and sales activities thereby

doubling the lead agent’s productivity

Recruited buyer’s agents

… C ONTINUED …

JACKIE LILLIS – P AGE 2-972-***-****

Consulted with seller clients to review listing procedures, complete all documentation, stage the home for

showings, and make recommendations for a successful sale

Crafted effective, descriptive listings on MLS and other real estate web sites

Provided on-going client support through the listing period

Coordinated all closing activities to ensure a smooth transaction by completing all legal documents,

meeting contract deadlines, and acting as liaison between title company, client, and buyer’s agent

Established and maintained commission accounting system

The Rhodes Team, Flower Mound, TX, Account Manager 01/2007 - 08/2007

(Concurrent position)

Managed and led all activities related to listing and marketing homes for the top Keller Williams team in

the D/FW Metroplex

Created effective procedures and tools thereby increasing listing department productivity

Consulted seller clients by making property recommendations, completing legal documents, and

explaining the procedure for listing and selling the property

Coordinated photographers, stagers, and other vendor services

Composed creative, well-written descriptions of properties for all advertising media

Maintained open communication with clients and resolved any concerns from the initial listing period

through to contract receipt

Organized buyer agent tours of properties for sale

Moving Boxes Direct, Frisco, TX, Director of Business Development 10/2002 - 12/2004

Established successful start-up moving supply company

Achieved 54% growth the second year

Partnered with select vendors in order to reduce inventory costs by 25%

Managed accounting and inventory functions

Processed sales orders, managed delivery activities, and handled customer inquiries

Designed all marketing materials and promotional items

E DUCATION, C ONTINUING D EVELOPMENT & P ROFESSIONAL M EMBERSHIPS

CCCD, Frisco, TX

• 4.0 GPA in coursework toward degree in marketing with 54 hours completed

Leonard Hawes, Plano, TX

Texas Real Estate License Coursework, 2005

National Association of Realtors

Texas Association of Realtors

C OMPUTER S KILLS

MS Office applications including Outlook, Word, Excel, Publisher, and Power Point

Internet proficient with working knowledge of SEO, blog creation, and internet marketing

C HARITY W ORK

Mane Gait Center for Therapeutic Horsemanship

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