Customer Service Human Resources

Location:

Posted:

May 23, 2011

Daniel J. Gleeson-Prata

*************@*****.*** *754 Bennigan Dr

440-***-**** Hilliard, Ohio 43026

EDUCATION

The Ohio State University Columbus, Ohio

Bachelor of Arts in Economics August, 2008

SKILLS

From my many years of customer service you will find me extremely personable, and able to

build rapport with employees, customers and clients very quickly. I have extensive telephone

experience and excellent speaking and writing skills (shown in my acceptance as the

Columbus/Hilliard Movie Examiner on Examiner.com), and experience maximizing Lead-To-

Start ratios in internal recruiting and student/applicant placement. I'm fluent in all MS Office

and OpenOffice software, the ADP payroll system, and I'm excellent at multitasking, especially

while on the phone. I have intermediate experience in Human Resources, as well as recruiting,

evaluating, and placing potential hires, but a desire to learn everything I can, advance in the field,

and be the very best in the very near future.

PROFESSIONAL EXPERIENCE

Education Sales Management 8/08-Present

Education Consultant, Team Captain Lewis Center, Ohio

• Maintained contact with students and potential students all over the country, evaluating their

skills and experience in an effort to advance their education.

• Team Captain – supervised team of 8-10 individuals including administrative, statistical, and

motivational duties.

• Interviewed and evaluated potential new hires to the ESM team.

• Maintained and generated detailed statistical reports regarding both employee and account

performance.

• Successfully pitched, and initiated collaboration on, company newsletter; also contributed

with monthly column.

• Awards Received: Top Performer, Sustained Performance, and Perfect Attendance.

Lincoln Financial Group Summer '07

Financial Services Intern Cleveland, Ohio

• Assistant to Senior Vice President Jeffrey Concepcion.

• Prepared executive documentation for presentations and reports.

• Made and managed international travel arrangements.

• Collected executive meeting minutes.

• Digitally archived client files.

• Clerical work, including filing, binding promotional material, and assembling mailings.

CVS Pharmacy 11/05-11/06

Photo Lab Technician, Customer Service Representative Columbus, Ohio

Film development, assistance with scheduling, cash, and store organization.