Customer Service Representative
Resume:
Karen R. Thompson
Indianapolis, Indiana 46205
317-***-**** Home
317-***-**** Cellular
Email: abhgsj@r.postjobfree.com
Professional Summary
Highly Skilled Professional Customer Service Representative with Five Years of Customer
Service Experience, I am a Team Player with Strong analytical, Communication, Leadership, Multi-Tasking
and Interpersonal Skills.
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Credentials
Received a Diploma from George Washington High School
Received a Business Certificate from Pontiac Business Institute
Received a Business Certificate from Ivy Technical College
Recieved a Training Certificate for a Eligibility Specialist
Experience
Alpha Rae-Personnel
Eligibility Specialist
11/2010 - Present
Operated telephone switchboard to answer, forward calls, providing information, taking messages
and scheduling appointments.
Determined eligibility requirements for the Division of Family Resources Department, in regards to
Temporary Aid for Needy
Families, Food Stamps, and Medicaid benefits.
Interviewed clients for eligibility for such programs as, Medicaid Disability, Social Security Benefits
and Child Support.
Data Entry, Typing Skills, Mailing of Applications for Assistance and any other Customer Service
needed.
Marion County Superior Court
Front Desk Bailiff
1/2010 - 4/2010
• Operated telephone switchboard to answer, screen and forward calls, providing information, taking
messages and scheduling appointments.
• Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort
them to specific destinations.
• Transmitted information or documents to customers, using computer, mail, or facsimile machine.
• Heard and resolved complaints from customers and public.
• Instructed parties about timing of court appearances.
• Filed and maintained Court case records.
• Provided information about establishment such as location of departments or offices, employees
within the organization, or services provided.
• Collected, sorted, distributed and prepared mail, messages and courier deliveries.
• Searched files and contacted witnesses, attorneys, or litigants to obtain information for the court.
Marion County Probation Department
Arrestee Processing Interviewer
08/2009 - 12/2009
• First person of contact to obtain general information from individuals that were arrested in Marion
County.
• Set Marion County Bail Bonds in accordance to the matrix system.
• Assisted the Marion County Sherriff’s Department, and the Marion County Probation Department.
Marion County Prosecutor's Office
D Felony/Misdemeanor Secretary
03/2007 - 08/2009
• Prepared and processed legal documents and papers, such as summonses, subpoenas, complaints,
appeals, motions, and pretrial agreements.
• Mailed, faxed, or arranged for delivery of legal correspondence to clients, witnesses, and court
officials.
• Received and placed telephone calls.
• Scheduled and made appointments.
• Made photocopies of correspondence, documents, and other printed matter.
• Assisted attorneys in collecting information such as employment, medical, and other records.
• Served as Switchboard Receptionist on a rotating monthly schedule.
Marion County Clerks Office
Deputy Clerk
02/2006 - 03/2007
• Prepared and processed legal documents and papers, such as summonses, subpoenas, complaints,
appeals, motions, and pretrial agreements.
• Mailed faxed or arranged for delivery of legal correspondence to clients, witnesses, and court
officials.
• Received and placed telephone calls.
• Made photocopies of correspondence, documents, and other printed matter.
• Entered important legal information into computer system when court is done for the day.
• Assisted other criminal courts and court staff when needed.
Community Servie
Independence Job Corps Center
Volunteer
20082009
Volunteered Domestic Violence Information to Teenage Girls attending a
Educational Employment Assistance Program on a weekly basis.
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