Customer Service Real Estate

MARIA FERNANDA MOORE

**** ********** **** # *

Rancho Cucamonga, CA 91730

909-***-****

abhgri@r.postjobfree.com

Objective: Professional and experienced Certified Collections Specialist

seeking a challenging career in the financial field, Collections

and/or Mortgage Industry that can utilize my skills and

extensive experience to its fullest.

Skills: . Computer literate in MS Office, Power Point and Lynx among

others

. Strong negotiation skills and willingness to learn new

skills and methods

. Ability to work in stressful environment and multi-tasking

abilities

. Professional communication; both written and verbal in

English and Spanish

. Excellent customer service skills and hard math skills

. Excellent attendance and strong work ethics

. Positive attitude, and exceptional team player

Experience: Citi Residential Lending Rancho Cucamonga, CA

Home Retention Specialist June 2005 to February 2009

. Working in the Real Estate Property Management division,

negotiated and collected from borrowers that were past due

30-90 days.

. Counseled borrowers on workout options: Forbearance, Short

Sales and Deeds.

. Communicated with foreclosure department to stop the sale

if the borrower has committed to other payment plans and

loan modification department for better interest

. Advise borrowers of other interest loans when falling

short on payment

. Conduct orientation seminars to provide options to

individuals on how to eliminate debt.

Progressive Management Systems West Covina, CA

Third Party Collector/Skip Tracer June 2004 to May 2005

. Performed collection responsibilities for Verizon,

Cingular, MCI, Medical Facilities, and student loans.

. Excellent skip tracing skills

. Excellent track record on negotiating payment plans

. Settle accounts as last resort

. Advise customers of importance of having good credit

scores.

Roger's Finance Corp La Puente, CA

Collector January 2003 to May 2004

. Daily collections on accounts. Worked on final agreement of

payments on all accounts current and past due.

. Arrangements on delinquent accounts for repossession of

merchandise.

Don Roberto's Jewelers La Puente, CA

Credit Advisor/ Collector January 2002 to May 2004

. Jewelry collections, responsible for log of all accounts

. Set up payment arrangements when clients were behind on

payments

. Open credit accounts for the new customers, request TRW

report to determine qualifications and accepted monies for

down payment

. Operated the cashier register, atm machine and credit card

processing machine.

Education

Ameriquest Mortgage Certified Collection Specialist Rancho

Cucamonga, CA 2005

Pasadena College Completed 50 Units

Pasadena, CA 2002

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