Customer Service Manager

Monhollen, Miles A.

*** ***** **** *****, ********, TN 37148

615-***-****, abhgqn@r.postjobfree.com

Profile

Miles has a strong background in Restaurant Management, Administrative

Management, and Marketing Management to include all clerical aspects as

well as customer service. He has served in leadership positions in the

United States Marine Corps as an Administrative Chief while stationed in

Okinawa, Japan and while deployed to South Korea as well as Australia.

Miles also manages over 18 canvassers while assigned as the canvass manager

at Gutter Gutter.

Areas of Expertise

. Leadership and innovation

. Strategic thinking

. Financial Management

. Customer Service

. Project management

. Microsoft Office Programs

Education

2010-Present Volunteer State Community College Business &

Commerce

2005-2009 United States Marine Corps Military Training

2004-2005 Volunteer State Community College Business &

Commerce

2000-2004 Friendship Christian School High School

Diploma

Accomplishments

. Currently have a 3.27 GPA

. Currently the President of The National Society of Leadership

and Success

. Will Graduate with Associates Degree in Business and Commerce in

June 2011 before pursuing a Bachelors in Business Management at

Lipscomb University in the Fall of 2011

. Received Ramer Award for Fortitude in the face of adversity

. Receive National Excellence in Leadership Award from The

National Society of Leadership and Success

Employment

Gutter Gutter, Hendersonville, TN, Canvass Manager, April 2010-Present

. Constructing and following detailed maps to specific locations

. Ensuring production of team members are at a maximum level

. Managing a large crew of employees to include scheduling and time

management

Accomplishments

. Gross sales in 2010 doubled to that of 2009 by August

. Canvass has double its amount of employees

. Wasted time has been eliminated by canvassers

Marks Electric Service, Gallatin, TN, Electrician, January 2010-April 2010

. Serve as an Electrical Apprentice

. Reading and understanding blueprints

. Analyzing job sites and wiring them appropriately

Uncle Buds Restaurant, Hendersonville, TN, Assistant Manager, June 2009-

December 2009

. Ensuring all food is properly prepared and delivered in a timely

manner

. Kitchen is up to health codes

. Preparing all food and conducting a daily inventory and preparation

list

Accomplishments

. The cost of food and waste has lowered

. Sales have risen

. 20 point increase in Health Department score

Marine Corps Combat Service Support Schools (USMC), Jacksonville (Camp

Johnson), NC, Unit Diary Clerk, September 2007-December 2008

. Using the Marine Corps related computer program, UDMIPS, to enter

data to a database called the Marine Corps Total Force System

(MCTFS)

. Entering all training, personal, proficiency, and unit information

as well as all pay, allowances, and awards into UDMIPS

. Organizing and filing all correspondence to be entered into UDMIPS

. Maintaining and destroying all files per the SSIC and disposition

manuals

Combat Logistics Battalion 31 (USMC), Okinawa (Camp Hansen), Japan,

Administrative Chief, December 2006-August 2007

. In charge of 3 administrative clerks, 4 postal clerks, and 3

disbursing clerks

. Ensured all awards, pay, and allowances were properly dated,

reported, and posted for over 275 members of the unit both on base

in Japan and forward deployed to Korea and Australia

3rd Marine Logistics Group (USMC), Okinawa (Camp Kinser), Japan,

Administrative Clerk, September 2005-December 2006

. Knowledge of the Microsoft Office programs to include: Word, Excel,

PowerPoint, InfoPath, Outlook, Publisher, and Access

. Receiving web orders and typing and issuing endorsements for these

web orders for over 3,000 members of the unit

. Typing endorsements for all correspondence to be reviewed and

signed my the Commanding General, 3rd Marine Logistics Group to

include: overseas extensions, in-Place consecutive overseas tours,

tour conversions, permanent change of station orders, change of

assignment orders, early releases, authorization for marriage, and

any other correspondence that needed to be attended to

3rd Marine Expeditionary Force Security Branch (USMC), Pyongtek, Korea

Security Chief, June 2005-September 2005

. Responsible for a night crew of 14 security rovers

. Ensuring all activity inside and outside of the fence at night was

safe and secure

. Ensuring all confidential, secret, and top secret materials, both

electronically and hard copies were properly secured and guarded

. Ensuring any and all personnel that entered the campsite were

wearing their security badge and that it was properly issued to

that individual

. Creating all security badges, properly numbering them, and creating

a device that did not allow our badges to be duplicated

Personnel Administration School (USMC), Jacksonville (Camp Johnson), NC,

Administration Student, May 2005-June 2005

. Physical fitness in the form of: running, swimming, obstacle

courses, and basic core strengthening

. Attending daily classes to learn about different aspect of

personnel administration to include: filing, standard subject

identification numbers, typing, endorsements, naval messages, using

a Marine Corps affiliated internet tool (Marine Online), Marine

Corps orders, and Maradmins

Accomplishments (USMC)

. Global War On Terrorism Service Medal

. Marine Corps Good Conduct Medal

. Sea Service Deployment Ribbon (x2)

. National Defense Service Medal

. Navy And Marine Corps Achievement Medal

. Navy Unit Commendation

. Korean Defense Service Medal

. Letter of Appreciation for Volunteering (x4)

. Certificate of Appreciation (x4)

. Meritorious Mast

. Certificate of Commendation

Skills

. Microsoft Word

. Microsoft Excel

. Microsoft Outlook

. Microsoft PowerPoint

. Microsoft Access

. Microsoft InfoPath

. Microsoft Publisher

. Internet Explorer

. Mozilla Firefox

. Google Chrome

Personal References

. Mark Monhollen, Master Electrician/Owner, Marks Electric Service,

615-***-****, abhgqn@r.postjobfree.com

. Kyle Rucinski, General Patraeus Secretary, United States Marine

Corps, 813-***-****, abhgqn@r.postjobfree.com

. Brandon Nixon, Supply Clerk, United States Marine Corps, 619-550-

7306, abhgqn@r.postjobfree.com

Professional References

. Sequoia Aldridge, Personnel Officer, United States Marine Corps,

910-***-****, abhgqn@r.postjobfree.com

. Mary-Beth Williams, Financial Manager, Gallatin First United

Methodist Church, 615-***-****, abhgqn@r.postjobfree.com

. Mickey Anglea, Manager Mailing Services, Vanderbilt University, 615-

343-6923, abhgqn@r.postjobfree.com

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