Administrative Assistant Customer Service
Resume:
ANGELA PUSATERI
Pittsburgh PA 15201
*********@*****.***
CAREER SUMMARY
Analytical, thorough and organized worker with ten years experience in the
financial industry who is able to multi-task and use accounting skills to
do detailed and demanding office responsibilities.
WORK EXPERIENCE
PNC Bank 2011
Safe Deposit Boxes
Various Temporary/Part Time Work
2010
Accounting in QuickBooks/Administrative Assistant
BANK OF NEW YORK MELLON 1999-
2009
Securities Processing Support Specialist
Securities Processing Support, Global Securities Services
On team that supported two groups comprised of 300 people.
Corrected account numbers in an application called - Work Station.
Performed general ledger entries.
Monthly Accounts: Money Market Depository Account, Trust Sweep Account,
Collective Trust and Monthly Interest Posting.
Compiled internal/external reports for financial purposes.
Queues: Wires, Pair-Offs, Assigning Trade Tickets to Teams, Electronic
Filing
Trade Specialist
Special Investments Group, Global Securities Services
Processed Future trades in a fast paced, deadline, driven environment.
Brought in, a large volume of wires.
Check Services Processor
Research and Adjustments Department, Treasury Services
Researched and reconciled bank errors, credited and debited accounts and
collected funds owed to Mellon by other financial institutions.
Cross trained and performed functions in eight different areas, four more
than average. These areas included: National Clearing House, Direct Sends,
Feds and Fed attachments, Paid Twice, Returns, Encoding Errors, Bonds and
Same Day Settlements.
In-house systems/programs: Q-Track, Mobius, Web, CMS, IOC
Various Temporary Staffing Agencies
1998
Administrative Assistant Assignments
Pittsburgh PA
Various Temporary Staffing Agencies
1997
Administrative Assistant Assignments
Dallas Texas, Austin Texas, Arlington Texas
Florida Flight Training
1996-1997
Administrative Assistant/Office Manager
Margate, FL
Performed all office duties for small company, some of which included
payroll, accounts payable, accounts receivable, sent out statements, paid
company bills and handled the bank deposits.
Certification - Sylvan Prometric Test Center Administrator
EDUCATION
Recent Classes 2010
Customer Service Plus DDI Development
Dimensions International
Techniques for a High-Performance Workforce DDI Development
Dimensions International
Access Carlow University
Community Education
Career Development Carlow University
Community Education
Power Point Career Links
Business School 1993
Western School of Health and Business Careers, Pittsburgh PA
Word Processor Certificate
SKILLS
*Proficient in Microsoft Word, Excel, Word Perfect and QuickBooks
*60 WPM, 10 Key
AWARDS
TOP (Thanking Outstanding Performances) from BNY Mellon
*Resolved and lowered the volume of National Clearing House Association
cases by 60% by quickly identifying and clearing items from an open entries
report.
*Participated in creating the Opportunity Growth and Development section of
our department.
*Honored for demonstrating teamwork by helping another area meet their unit
goals.
*Showed initiative by contacting banks weekly to collect funds to reduce
the unit's overall debt inventory. (This later was implemented as a new
department procedure.)
*Selected for teamwork and adaptability for taking on extra
responsibilities in addition to daily work.
Western School of Health and Business Careers
*Superior Attendance
*High Honor
*Professionalism
*Motivation
Contact this candidate