Sales Customer Service

Terri Sanchez

Terri

Executive Administrator

*** *. **** ******, *** Jose, California 95112 Phone: (408)

***-**** ~ Email: abhgo8@r.postjobfree.com

Profile

Goal oriented, highly motivated administrative support professional with a record of success. Experienced working in fast-

paced environments demanding strong organizational, technical and interpersonal skills. Fully committed to all aspects of

superior customer service. Confident and poised in interactions with teams and individuals of all levels. Detail-oriented and

resourceful in completing projects and able to multi-task effectively.

Summary of Qualifications

S ummary

Top-notch professional with demonstrated expertise in all aspects of office management and administrative

support; project coordination of major tradeshows, technical training seminars, special corporate events, and C-level

management meetings, with a high degree of efficiency, while exercising the ability to improvise, improve procedures,

and meet demanding deadlines.

Computer literate in multiple operating systems, software applications and programming languages. Keep

up-to-date with changes in technology and the business implications of new technology. Experience utilizing software

such as: PeopleSoft, BIS, Remedy, SharePoint 2003, SharePoint Designer, FrontPage, FileMaker Pro, Microsoft Office

Suite, Photoshop, Stuffit, InfoPath, GroupWise, ACT, QuickBooks, Bookkeeper2007, Peachtree, Publisher, Illustrator,

VPN, and NetMeeting.

Consistent record of forging strong business relationships with prospective clients and established clientele.

The ability to readily establish a positive rapport with team members utilizing a collaborative systemic model to

achieve corporate goals.

Fluent in Spanish, able to speak Italian, French, German and Portuguese.

Professional Experience

Executive Administrator – Hunnit Proof Records, San Jose, CA – 02/2009 to 05/2011

• Managed day-to-day business of musical production studio. Part of the job description included

lowering company expenses. Company saved 37% annually in recurring expenses and 25% annually in

non-recurring. Recurring expenses were significantly improved by streamlining order process, changing

to a better, less expensive ISP, switching to high-quality, yet less expensive vendors, renegotiating rent

and other expenses. Non-recurring expenses were enhanced by negotiating all recurring expenses

specifically: new office furniture, tradeshows, demo music CDs, and studio equipment.

• Performed full and diversified administrative support to executive/management staff and artists.

Complete setup of office/facility from the start of business. Full-charge bookkeeping (Accounts

payable/receivable, payroll), calendar maintenance, extensive domestic/international travel

coordination, expense reports, sales tracking, heavy event coordination, managing office staff, assisting

with bookings, facilities maintenance, ordering office supplies and equipment, human resources/benefits

administration and contract implementation.

• Designing and maintaining Excel spreadsheets, PowerPoint presentations, FileMaker/Access databases,

marketing materials, newsletters, complex mail merges for sending Marcom literature to existing and

potential new clients, and intricate Microsoft Word documents.

• Monitoring and updating blogs, fan bases and email responses in FaceBook, MySpace and

Eventful.com.

• Creating and posting advertisements in Craigslist, BayArea Classifieds and The Metro; updating

websites with SiteMill, HTML and FrontPage.

Assistant General Manager – Sal’s Pallets, Inc., Morgan Hill, CA – 02/2009 to 01/2011 (part-time 2010)

and 02/2001 to 06/2005 (full-time)

• Managed day-to-day duties for entire company. During tenure at this position, company profits rose 29%.

• Performed managerial functions for entire company. Responsibilities included: managing three executive

staff members and seven direct reports, scheduling, calendar management, project/event coordination,

travel arrangements, expense reports, accounts payable/receivable, payroll, quarterly taxes, bank

reconciliations, collections, facilities maintenance, purchasing, and supervising/training of clerical

personnel.

• Formulated and maintained FileMaker Pro databases, Excel spreadsheets, PowerPoint presentations,

InfoPath automated forms and the corporate website.

• Facilitated all human resource procedures, performance reviews, benefits administration, HR, OSHA

compliance, and also managed safety team.

• Complete set-up, software installation, network connectivity, and maintenance of PCs, printers,

scanners and digital equipment.

• Assisted with sales/customer support, processed sales quotes, setup of new customer profiles in the

system, and maintained customer database.

Executive Administrator/Office Manager – The Technical Committee and Microsoft, Palo Alto, CA –

09/2007 to 02/2009

• Performed complex and diversified administrative support for 4 senior executives and 22 direct

reports; managed day-to-day business of the Palo Alto office. Scheduling, calendar management, project

coordination, domestic and international travel arrangements for the executive and general staff,

expense reports, prioritized work assignments for software engineering staff, and implementation of

effective operating policies, procedures and systems.

• Point of contact for key personnel at The Department of Justice and Microsoft Corporation.

• Purchase requisition generation/research for purchasing of equipment, professional services and

incidentals as required by each department.

• Developed, edited and maintained complex business documents (Spreadsheets, databases,

presentations, SharePoint sites, and online content), in compliance with The Department of Justice in

Washington D.C., Microsoft Corporation and The Technical Committee.

• Performed tape backups, online security maintenance, SharePoint maintenance, IT support for RAS

protocols and provided software assistance.

Résumé of Terri Sanchez

Page 2

Executive Administrator/Notary Public – Sonic Solutions, Santa Clara, CA – 06/2005 to 09/2007

• Performed full and diversified administrative support for the CEO, V.P. of Marketing, V.P. of SSG and 10 direct reports.

• Extensive calendar management, coordinated complex management and worldwide corporate meetings,

conference/meeting room set-up, ordered catering and handled all logistical arrangements; managed safety meetings,

assisted with the product launches, designed PowerPoint presentations, created Excel spreadsheets, extensive

international and domestic travel coordination, FileMaker/Access/PeopleSoft database maintenance, drafting/typing

correspondence, making copies, preparing binders, filings, expense reports, answering/screening phone calls/emails

and directing inquiries to the proper party within the team.

• Primary liaison between domestic/international senior management, client base and colleagues to facilitate work and

accomplish corporate objectives in a collaborative effort.

• Developed, edited, scanned and maintained business documents for SharePoint sites.

• Worked closely with vendors, travel agencies and service providers to negotiate the best services and rates for the

company.

• Maintained departmental budgets, processed expense reports, invoices, new vendors, petty cash disbursement, and

compiled quarterly reports for Finance.

• Purchase requisition generation/research for purchasing of equipment, professional services and incidentals as

required by each department.

• Administered surveys, compiled data and consolidated results into highly sensitive executive reports for executive

staff meetings.

• Worked closely with the legal department to build the patent processing database for Sonic; notarizations, patent

processing/execution, confidentiality database maintenance in Access, File Maker Pro, and SharePoint, bundle

agreement verification.

Executive Administrator – P-Com, Inc., Campbell, CA – 01/1997 to 12/2000

• Performed full and diversified administrative support to the V.P. of Sales, V.P. of Marketing, the Director of Technical

Operations and 12 direct reports. Extensive calendar management, designed business presentations, composed

correspondence, created spreadsheets and databases for Sales/Marketing staff.

• Coordinated and handled logistics of tradeshows in Latin America, corporate quarterly meetings, special employee

events and product training seminars.

• Generated weekly booking and forecast report, from regional sales staff consolidated data retrieved from Minx and

Remedy databases.

• Assisted the sales staff with quote compilation, sales order processing, RMA and customer related issues.

• Secured travel, lodging, transportation, and Visas for Sales/Marketing executives, customers and distributors.

• Assisted with investor relations by answering/screening phone calls/emails, directing inquiries to the proper party

within the team, compiling and sending out investor packets, maintaining investor database, coordinating investor

meetings, and updating corporate documentation.

• Purchased and maintained the supply of corporate Tchotchkes for employees and customers.

• Collaborated with CKC Labs for Frequency Certifications of our product line in many countries.

• Document translations from Spanish to English, and English to Spanish, for meetings and corporate literature.

Executive Assistant – Adecco, TrendTec and Volt Temporary Placement Services, San Jose, CA – 08/1992

to 12/1996

• Successfully completed long-term contract assignments providing diversified executive/administrative support for

major corporations such as: Apple Computer, Adobe, Lockheed, NASA and FMC.

• Formulated/maintained databases, spreadsheets, presentations, complex word documents, and automated forms.

• Extensive travel and project coordination for major tradeshows, industry events, corporate training seminars and

product launches.

• Document translations from Spanish to English, and English to Spanish, for meetings and corporate literature.

Education

2007 to 2008 SharePoint 2003 and Network Administration, Microsoft, Mt. View, CA

2004 to 2007 Italian, French, German, Creative Writing, Small Business Marketing and Accounting, Adult Education,

San Jose, CA

2000 to 2001 Intermediate/Advanced Word, Excel, PowerPoint and FileMaker Pro Training, Devon Lyle’s MacPros, San

Jose, CA

1998 to 1999 PageMill, SiteMill, FrameMaker, and other web based courses, Devon Lyle’s MacPros, San Jose, CA, &

NASA Ames, Mt. View, CA

1997 to 1998 ISDN, Cisco Networking, BasicNT, and Remedy, NASA Ames, Mt.View, CA

1995 to 1997 Desktop Publishing Techniques and Design, C.C.O.C., San Jose, CA

1984 to 1986 Business Administration and General Ed, San Jose City College, San Jose, CA

1983 to 1984 Data Processing Program, C.E.T., San Jose, CA

1980 to 1982 Business Administration Program, Heald Business College, San Jose, CA

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