Project Manager Administrative Assistant

Hugo Villafane

*** ******* **** **** *********: 407-***-****

Lake Mary, FL 32746 abhgnh@r.postjobfree.com Mobile: 407-***-****

SUMMARY OF QUALIFICATIONS

Team Leader with a strong technical, financial and banking background,

specializing in business systems analysis, software and hardware quality

assurance testing and certification. Detail focused and results oriented

with demonstrated success in the areas of managing multiple tasks,

schedules, workloads, project functions, and staff members. Strong

management skills with the proven ability to mentor and coach others with

purpose, understanding that strong relationships create effective teams

which produce exceptional results. Fluent in English / Spanish

PROFESSIONAL WORK HISTORY

First Data Corporation, Maitland, Florida

1996 - 2010

Originally employed with Honor Technologies which merged with STAR Systems

and then later purchased by Concord EFS. First Data Corporation then

bought Concord EFS in 2004.

Project Director, Business Systems Analyst (2009-2010)

. Performed business analysis of requirements as part of project, end

users, and stakeholders' team to ensure optimal business requirements

and solutions for all projects related to our debit POS/ATM

environments

. Consulted with team members to define detailed business requirements,

meeting compliance, business and industry needs which improved and

fostered communications with the company's outsourced IT partners

. Analyzed and defined POS/ATM business requirements breaking down to the

required level of detail to drive the RTM- Requirement traceability

matrix and functional solution documents

. Provided input to ensure correct applications and business systems were

updated accordingly

. Participated in casual analysis and recommended best course of action

for continual business case improvements which resulted in building

stronger working relationships between IT and the Business stakeholders

. Provided direction and managed projects that included compliance

efforts with VISA, MC, PULSE, and other national and regional POS/ATM

networks, as well as internal company software, hardware, and product

enhancements. Efforts resulted in new product and options offerings for

our customers

. Advised and provided support in the analysis of other BSA projects,

debit payment products, and applications and systems enhancements to

identify critical requirements which ensured a positive outcome of

projects

. Built and reviewed detailed business and test cases for the completion

of various projects and product enhancements for successful

implementations

Director of QA and Certification (2000-2009)

. Provided leadership and direction for day-to-day activities of 9 to 12

QA analysts including; interviewing and hiring, training, coaching,

assigning work and project schedules which improved individual, team

and organizational performance

. Managed the overall operation of the QA staff, and software/hardware

environment, ensuring all functions were within industry and audit

guidelines. These efforts resulted in the division delivering projects

on time with zero defects for three consecutive years, an

accomplishment which had never been achieved previously

. Led and managed the Certification department, promoting and maintaining

client service and satisfaction

. Managed work effort estimations, group work load and projects

(onshore/offshore) in conjunction with, and for, the Accenture

outsourcing partnership which helped the company successfully achieve

knowledge transfer and complete outsourcing efforts

. Maintained, updated, and reviewed revenue and expense logs in

conjunction with the accounting department to control costs and funds;

utilized resources to ensure the budgetary allocations were always met

for our department

. Served as Project Manager and Project Lead for various projects, which

included Data Center moves, compliance releases with VISA, MC, PULSE,

and other national and POS/ATM regional networks, as well as internal

company software, hardware, and product enhancements for the QA

department. All efforts were successfully implemented

. Tracked staff performance, compiled information, evaluated, and

conducted mid-year and final year staff reviews

First Data Corporation (Continued)

QA Manager (1998-2000)

. Proposed and implemented QA support/assistance group for production

installs, which produced high quality workflow, stability, and

consistency

. Received recognition and was nominated for an award from Senior

Management for providing internal/external technical support with a

critical degree of efficiency and a high level of quality work

. Managed the testing schedule and workload for all QA projects and

online certification for our external BASE24 online clients resulting

in successful and error free customer host interface installations

. Oversaw conversion/implementation activities for VISA and MasterCard

releases, AU releases for Advantage and BASE24 maintenance releases

. Monitored and oversaw Y2K online client certification, VISA and

MasterCard Y2K certification and provided insight and support to our

internal Y2K department for any and all applications tested

. Developed, implemented, and facilitated internal training sessions to

ensure all QA analysts were cross-trained in all functional areas

pertinent to HP/TANDEM and IBM applications

QA Lead Analyst (1996-1998)

. Created and maintained detailed testing procedures, test cases, test

scenarios, production implementation procedures, and recorded testing

results documentation

. Regarded as testing "Subject Matter Expert" by acquiring in-depth

knowledge in host interface, new code, and enhancements testing for

applications on both the IBM and BASE24/TANDEM environments

. Received recognition and monetary incentive for taking lead role on

testing and successful implementation of the new Check Card Core

platform for Honor Technologies Inc. This included, VISA Check Card

settlement and exception item processing ( Vision Plus application),

ATM terminal driving and issuer authorization, HCS (card management

system), PRISM (fraud detection-client/server application) and new VRU

for card activation and hot carding

. Certified the new MasterCard endpoint for the company for both BNET

(authorizations) and INET (settlement - financial transactions)

applications, allowing the addition of new clients to our Networks

Banco Popular de Puerto Rico, San Juan, PR

1986 - 1996

Technical Administrative Assistant (1992-1996)

. Managed software installation, orientation and training of Cables and

Transfer, Programming, Investments and Network personnel; system

installation of BESS (Banking Electronic Support System)

Electronic Banking Coordinator (1988-1992)

. Responsible for creating and supporting first bilingual ATM screen

images for the ATH Network

Paying and Receiving Teller (1986-1988)

EQUIPMENT & SOFTWARE EXPERIENCE

. First Data applications run on IBM Mainframe, HP/TANDEM, Sun and

Microsoft computer platforms

. Banco Popular System applications run on IBM Mainframe and HP/TANDEM

computer platforms

. Familiar with various HP/TANDEM utilities (SCF, EDIT, TEDIT, FUP,

Statistic Monitoring, Enform, NDM, SQL, Spoolcom, SNA, and TCP/IP) and

IBM mainframe utilities (TSO/ISPF Text Editor, File-Aid, Easytrieve)

and all Microsoft Office Suite applications (Access, Excel, Word,

PowerPoint, Outlook, and Project)

EDUCATION

BBA Degree, Accounting, Inter American University, San Juan, Puerto Rico

Two years of Business Administration studies, University of Puerto Rico,

San Juan, Puerto Rico

LANGUAGES

Fluent in English and Spanish, Oral and Written

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