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Customer Service Quality Assurance

Location:
Rock Hill, SC, 29730
Posted:
May 24, 2011

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Resume:

Kim Brechtel ** Barrow St . Rock Hill, SC *****

302-***-****

abhgme@r.postjobfree.com

Objective: A challenging and interesting position with opportunities for

growth.

Experience: US Government, Department of Commerce, Bureau of the Census

Rock Hill, SC

Office Clerk

2/2010 to 8/2010

Prepare service kits for field personnel. Data

entry and other general office duties. Perform field-work and

courier duties as necessary. Re-interview respondents by

telephone and analyze completed forms for quality assurance.

Investigate differences between initial field questionnaire

and quality assurance questionnaire to determine possible

falsification of information to assure a valid and complete

count.

Gardner Bender Charlotte, NC

Cycle Counter 3/2007 to 5/2009

Counted inventory and resolved discrepancies. Duties included

assisting in pulling/packing, counting other departments,

production work as needed.

Part of puller duties included training incoming personnel to

pull orders utilizing a scanner.

Certified on both sit down forklifts and "cherry-

picker" lifts as part of job experience.

ID Concepts Rock Hill, SC

Assistant 9/05 to 11-05

Assisted in the production of children's emergency

identification cards in an elementary school setting.

Signature/Excel staffing South Charlotte

Production 4/03 to 9/05

General warehouse duties including relabeling and processing

retail orders.

Creative Mailing Solutions Charlotte, NC

Inventory Specialist 10/02 to 4/03

Received, sorted, identified, inventoried, and set parameters

for new client's material. Used the PRO-MAIL system in

correcting and adjusting inventory. General warehouse duties.

Also provided customer service for client's international

product recall.

World Wide Graphics Charlotte, NC

Pressman 9/00 to 2/02

Set up and run single color press. Also set up and run check

encoder and collator as necessary.

Creative Mailing Solutions Charlotte, NC

Fulfillment Specialist 8/98 to 5/00

Pulled and packed fulfillment orders. Assisting in production

and used folder and inserter and driving as the back-up

courier when necessary were part of the duties required.

Hannaford Food and Drug Rock Hill, SC

Produce Associate 1/98 to 8/98

Duties included Receiving, inspecting and helping maintain

department to high standards as well as assisting customers

and completing nightly inventory.

Artistic Marble Rock Hill

Quality Control Inspector 8/96 to 12/97

Performed quality control of marble production. Finished,

cleaned, buffed, repaired and installed synthetic marble.

Jacobsen Textron Charlotte, NC

Assembler 3/94 to 5/96

Helped build professional turf equipment including the LF-

128, Turfcat and seeder units. Assisted in machine shop,

paint shop and kit department as needed.

Education: University of South Carolina Columbia, SC

Two years toward elementary education degree 1982

Military: Served in US Air Force in Civil Engineering Group. Worked in

field and in customer service for major medical military

hospital. Revamped and reorganized existing record system to

track and maintain service orders.

Other: As Poll manager, assisted in the setup, breakdown and running

of election polls. As Poll chairman will supervise and assist

Poll manager's in their duties, troubleshoot problems and

seek assistance for those problems out of my area of

expertise.

Quickly learn procedures and methods. Honest,

friendly, outstanding communication skills. Friendly - can

get along well with others.

Familiar with Microsoft Word and Excel

. Efficient and courteous.

References: Available upon request.



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