Manager Customer Service
Resume:
May Mee Lewis
**** ********** ******, ***** ****, Minnesota 55119
abhgkp@r.postjobfree.com
Skills Inventory:
Communication - Deal with internal and external customers at all levels via
telephone, email and in-person meetings. Ensure successful communication
by actively listening and probing questions. Set up tracking and follow-up
with vendors/customers for issues and discuss resolutions.
Problem Solving - Resolves in-depth queries in a methodical manner
independently and with internal and external associates to find appropriate
resolutions at an efficient and high level of quality.
Team Player - Enjoys sharing knowledge and encouraging development of
others to achieve specific team goals. Organize meetings to coordinate
ideas that are fitting for the team.
Planning/Organizing - Refined planning and organizational skills that
balance work, team support and ad-hoc responsibilities in a timely and
professional manner.
Audit/Tracking - Process documentation for inter-department. Monthly
Business Review Reporting. Audit processes to ensure compliance. Audit
invoice to ensure accurate billing.
System knowledge - HP Service Manager, FileNet, Lotus Notes, Lawson,
PeopleSoft, Microsoft Office including Word, Access, Excel and Visio.
Experience in preparing and analyzing reporting data for management
accurately and to timescales.
Professional Background:
Project Administration/Business Operations Analyst/Invoice Administrator
US Bank, St. Paul, Minnesota (2003 to present)
Position Includes:
. Audit certification forms to ensure completion per Information Security
polices
. Maintain equipment record and follow up with customers to ensure that
sensitive equipment is returned in a timely manner
. Monthly Business Review Reporting to upper management
. Process documentation for internal department
. Analyze internal processes and procedures for potential risk and identify
opportunities for improving efficiencies
. Act as liaison to vendors and internal customers
. Track identified cost savings opportunities
. All aspects of AP: Obtain approval for telecom invoices, GL, Bank/cost
Center Coding, Capitalized Assets coding/verifying of funds
. In-depth understanding of purchase order process, get familiarized with
vendor contracts
. Investigate invoice discrepancies with purchasing or receiving department
and vendor
. Resolve billing discrepancies and track resulting cost savings
. Manage vendor aging reports to under 45 days aging
. Set up vendor monthly meetings to go over issues, invoices and aging
reports
. Cross training and Mentoring
Professional Background (continued):
Billing Associate
Xcel Energy, St. Paul, Minnesota (2003)
Position includes:
. Set up new billing for new tenants
. Stop/finalize billing for previous tenants
. Audit customer invoices to ensure accurate billing
. General administrative duties: Filing, copying, customer calls
Front End Manager for Restaurant
Asian To Go, Centerville, Minnesota (2002-2003)
Position includes:
. Handle front end customer complaints and escalate to manager if necessary
. Order/pick-up inventory for the restaurant needs
. Delivery
. End of day closing: Register, Credit card machine
. Assist manager with: Employee scheduling, Restaurant deposits, Employee
Payroll
Department Head
Mills Fleet Farm, Oakdale, Minnesota (1999-2002)
Position includes:
. Supervised five full time Point of Sale staff, six part time Point of
Sale staff and 40 cashiers
. Provide training to new employees
. Assign responsibility to each team member
. Hold weekly team meetings
. Employee work schedule
. Provide customer service and handle customer complaints
. Process daily sales recap and reporting, deposits and maintain/balance
store safe
. Work with Loss Prevention department to minimize fraudulent activities
. Make customer calls to collect on bad checks and fees
. Assign back up coverage to other areas of the store
. Interview new employee prospects
Education/Additional Training:
Project Management - U.S. Bank Training Course
Designing Brochures, Newsletters, Ads, & Reports - Career Track
Writing Communications/Paralegal Courses - MN School of Business
Professional Sales Course - Century College
Contact this candidate