PAULA RAE LEDFORD

*** ******* ** 865-***-****

Rutledge, TN 37861 abhgk5@r.postjobfree.com

Dear Talent Recruiter;

I bring to the table knowledge in sales, training, customer service,

call centers, supervisory experience in team environments, purchasing, and

banking which is a broad spectrum of knowledge at your disposal. I love

people from both the customer and co-worker points of view and will

creatively assist either. I am very goal, benefit, and value oriented for

both the company's sake and customer's sake. I seek a company that will

appreciate and utilize my experience where I will be able to grow and

learn.

I wish to thank-you for your time and look forward to hearing from you very

soon.

Sincerely,

Paula Rae Ledford

Summary of Qualifications

[Feb 2003-July 2010] [Comcast] [Knoxville, TN]

[Sales Customer Account Executive]

[Answer incoming calls from existing or new customers about their

cable, telephone or internet services. I was recruited from another

department when the inside sales department was being formed and have

always been one of their top performers in the department. Along with the

sells and up sells I still continued to assist customers with billing and

service questions.]

[March 2000-Feb 2003] [Cendant- BCI] [Knoxville, TN]

[Customer Service Agent]

[Out of business - (third party insurance program administrator) Answer

incoming calls from existing customers about their insurance policies and

coverage's, plus assist in training or new agents]

[Nov 1995 - Feb 2000] [Royal Beauty Supply] [Knoxville, TN]

[Billing, Purchasing, and Customer Service Clerk]

[Answer incoming calls from existing or new customers about their

products and services, update invoices, printed statements, and assisted in

training new employees. I also oversaw the salesmen and was their

inventory and billing clerk as well as reporting to the Vice-President if

needed (about 96 salesmen) along with assist and ship to field salesmen,

was also, purchasing agent for the whole office.

[1985- Aug 1995] [First Tennessee Bank] [Knoxville, TN]

[IT Computer Operator]

[I starter at Valley bank as a computer operator and worked my way to

senior operator (shift supervisor). I was one of only three that First

Tennessee Bank kept from the whole department. Computer operator for First

Tennessee Bank I printed and reconciled reports for all departments,

distributed mail from the mailroom, assisted the sorters and transit

departments, and trained new employees]

Education

Tennessee State Tech Institute Business and Accounting

Knoxville, TN

University of Tennessee Liberal Arts, Math

Knoxville, TN

Fulton High School Math and History

Knoxville, TN

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