Customer Service Sales
Resume:
PAULA RAE LEDFORD
Rutledge, TN 37861 *******@*****.***
Dear Talent Recruiter;
I bring to the table knowledge in sales, training, customer service,
call centers, supervisory experience in team environments, purchasing, and
banking which is a broad spectrum of knowledge at your disposal. I love
people from both the customer and co-worker points of view and will
creatively assist either. I am very goal, benefit, and value oriented for
both the company's sake and customer's sake. I seek a company that will
appreciate and utilize my experience where I will be able to grow and
learn.
I wish to thank-you for your time and look forward to hearing from you very
soon.
Sincerely,
Paula Rae Ledford
Summary of Qualifications
[Feb 2003-July 2010] [Comcast] [Knoxville, TN]
[Sales Customer Account Executive]
[Answer incoming calls from existing or new customers about their
cable, telephone or internet services. I was recruited from another
department when the inside sales department was being formed and have
always been one of their top performers in the department. Along with the
sells and up sells I still continued to assist customers with billing and
service questions.]
[March 2000-Feb 2003] [Cendant- BCI] [Knoxville, TN]
[Customer Service Agent]
[Out of business - (third party insurance program administrator) Answer
incoming calls from existing customers about their insurance policies and
coverage's, plus assist in training or new agents]
[Nov 1995 - Feb 2000] [Royal Beauty Supply] [Knoxville, TN]
[Billing, Purchasing, and Customer Service Clerk]
[Answer incoming calls from existing or new customers about their
products and services, update invoices, printed statements, and assisted in
training new employees. I also oversaw the salesmen and was their
inventory and billing clerk as well as reporting to the Vice-President if
needed (about 96 salesmen) along with assist and ship to field salesmen,
was also, purchasing agent for the whole office.
[1985- Aug 1995] [First Tennessee Bank] [Knoxville, TN]
[IT Computer Operator]
[I starter at Valley bank as a computer operator and worked my way to
senior operator (shift supervisor). I was one of only three that First
Tennessee Bank kept from the whole department. Computer operator for First
Tennessee Bank I printed and reconciled reports for all departments,
distributed mail from the mailroom, assisted the sorters and transit
departments, and trained new employees]
Education
Tennessee State Tech Institute Business and Accounting
Knoxville, TN
University of Tennessee Liberal Arts, Math
Knoxville, TN
Fulton High School Math and History
Knoxville, TN
Contact this candidate