Customer Service Sales
Resume:
Mr. Emanuel Duran
************@*******.***
Del Rio, Texas 78840
Objective:
Seeking a challenging, rewarding, and professional capability as a Plant
Manager in Del Rio, TX in which to utilize my experience in all aspects of
Plant Manager Adminstration.
Summary:
. Financial Management
. Warehouse Knowledge
. Transportation Knowledge
. Safety & Security
. Business Management
. Strategic Planning
. Project Management
. Quality Management
. HR Technical Skills
. HR Business Integration
. Computer Skills
Experience:
Merchandiser/Distribution Supervisor, Nov 2009 to Present Del Rio TX
78840
Coca-Cola Company
Territory: Southwest Texas
Direct Reports: 14
Merchandiser:
. Staff, train, evaluate and develop team members.
. Supervise the daily sales and merchandising activities.
. Schedule team members to meet the demands of the business.
. Visit accounts to monitor adherence to merchandising standards.
. Manage AMP Software and KRONOS software.
. Manage within labor and OPEX budget.
Distribution:
. Staff, train, evaluate and develop team members.
. Ensure adherence to delivery standards, efficiencies and regulatory
requirements.
. Manages drivers' delivery schedule and hours worked.
. Establish and maintain positive customer relationships, resolving
customer issues.
. Handle critical cash amounts on a daily basis.
. OSHA regulations and compliance knowledge.
. Warehouse operation and inventory support.
. Serve as liaison between distribution and sales.
. Manage and audit team member's timekeeping.
. Manage BAISIS,KRONOS and OTIF software.
. Manage within labor and OPEX budget
Logistic Coordinator-Supervisor, March 2008 to Present Del Rio,
TX 78840
Tejano Border Express, LLC & Transportes LEE Pintado S.A. de C.V.
. Perform excellent sales for multi-national companies (Mexico & U.S.)
. Handle many accounts/clients including day to day needs and want of
the each firm.
. Accountable for all the companies (Tejano Border Express, LLC)
finances including; Invoices, day to day expenses, personnel pay roll.
. Managed day to day operation in Mexico & USA traffic routes.
. Supervised drivers daily on there pick up & drop off routes here in
Texas and Mexico. (Over 25 drivers)
. Scheduled meetings twice month to increase each driver/administrative
personnel working ethics and customer services practices including
debriefing of any situation that happen that month.
. Coached one on one customer service techniques to
drivers/administrative personnel.
. Efficient problem solver, from mechanical situations to
administrative.
. Proficient in all DOT regulations domestically and internationally.
Traffic Coordinator, Aug 2007 to Feb 2008 Del Rio, Texas
78840
JGL Express Corp.
. Configured and set records on all shipments done, which included Bill
of Ladings, Package Listing, and Invoices.
. Set contracts on all freight providers inorder for them to become JGL
Express freight provider.
. Served as sales representative with multinational companies (Mexico &
U.S.)
Pool Manager/ Lifeguard, Apr 2004 to Sept 2006 (Seasonal)
Del Rio, Texas 78840
City of Del Rio
. Performed water rescues & first aide to the public.
. Staff development & training in all Water Safety and First Aide
procedure under the guidelines of AMERICAN RED CROSS.
. Pro Active customer service with all the public in and out of both
public pools.
Package Handler, Aug 2007 to Oct 2007 Bryan, Texas 77840
FedEx Ground
. Organized and stocked packages for more than four routes.
. Solving package issues
. Team player and controlled super fast pace work environment.
Education:
A.A. Libral Arts, 2005
Southwest Texas Junior College, Del Rio,Texas.
B.A.Business Adminstration, Present
Sul Ross State Universtity, Del Rio, Texas
Minor, International Trade w/ Mexico, Present
Sul Ross State University, Del Rio,Texas
Skills:
. Strong communication skills with sales and operations department.
. Assist customers to determine pick-up or delivery needs.
. Demonstrate internal and external customer service.
. Ask for additional business from customers, and provide leads to sales
for potential new opportunities.
. Excellent communications (written & oral), interpersonal skills and
leadership qualities.
. Proficient in Microsoft Word, Excel and Power Point.
. Bilingual 100% written and oral (Spanish & English).
. Financial Skills
. Planning
. Analyzing Information
. Decision Making
Contact this candidate