BETHANY HEGGEN

**** ******* ****

DES MOINES, IA 50314

515-***-**** (Home)

abhghi@r.postjobfree.com

Professional Summary

I have 4 years of experience, including as an Optician in industries including Wholesale Trade-

Durable Goods. Most recently, I have been working as an Optician at Sam's club from April 2005 to

August 2008.

Professional Experience

ICIW 420 mills st sw mitchelville ia 50169

admin I

most recently worked as a receptionist in the administration building at Iowa Correctional

Institution for Women where I answered multiple phone lines ensuring all calls were

transferred to the proper officer as well as I announced all activities and visits

Optician Apr. 2005 to Aug. 2008

Sam's club, Des Moines, IA

Assisted clients with selecting frames according to style and color. Assisted in dispensing

eyeglasses and contact lenses to customers. Resolved customer concerns appropriately. Explained

product features and benefits to customers. Prepared eyeglass work orders and instructions. Took

optical measurements for customer eyewear. Adjusted frame and lens position to fit client. Visually

verified and interpreted prescriptions. Ensured frames were coordinated with facial and eye

measurements and optical prescriptions. Fabricated lenses to meet prescription specifications.

Maintained proper inventory levels. Stocked merchandise and set up product displays.

Debt collector 7/2003-4/2005

The CBE Group INC

West des moines, iowa 50265

Trained extensively in collection laws before learning how to effectively collect past due

medical debt for clients like M.D. Anderson cancer center, which was a “soft” collect as most of their

clients are terminal or had recently lost a loved one. Gauruntee monthly payments on accounts to be

made by either credit or debit card or checking account, this means being trusted with private

information most people refuse to give it was an honor to be trusted both by the company and the

debtors. It was also my job to be sure all insurance had been properly billed and debt adjusted to

reflect the correct amount for the debtor so they didn’t pay anything they did not owe, we also

reported to all credit agencies upon payment of debt to show debtor was in good standing.

Technical or Computer Skills

Typing ten key customer service, Inventory Level Management, multiple phone line and paging

system operation skills, basic computer and Microsoft program knowledge able to navigate internet

with ease.

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