Customer Service High School
Resume:
-*KristineFranklin
Omaha, NE 68135
Profile
Detail oriented individual with extensive experience handling financial
information. Excellent customer service and problem solving skills.
Ability to work independently and with co-workers in resolving
issues related to financial transactions and stock accounts. Past and
Future performance requires excellent implementation of both
written and verbal communication skills. Attention to details a
personal trait.
Professional Experience and Accomplishments
Diversified Financial Services
August 2000 to September 2008
Accounting Clerk
Working in a professional office environment posting payments received into
customer accounts for Omaha and St. Louis offices daily.
Helped implement a computer program to save time processing payments.
Weekly, process checks and ACH disbursements for employee expense
reimbursment requests and vender payments for Omaha and St. Louis.
Process check and ACH disbursements for dealer settlements in Solomon.
Personally entered over 28,000 customer payments into company database with
99% + accuracy rate in 2007.
Kirkpatrick Pettis Trust Company
1999 to August 2000
Investment Management Assistant
Received trade (stock) confirmations and verified their accuracy. Balanced
accounts and confirmed account shares.
Prepared trade sheets for Portfolio Managers.
Closed accounts which included selling shares and recording pertinent
information on spreadsheets.
Provided administrative support which included using different software
packages. Handled confidential information on an ongoing basis.
Designed and implemented changes involving company newsletter resulting in
savings of over 2000.00 yearly.
First American Equity and Loan Services
1998 to 1999
Data Entry Clerk
Compiled reports on land searches, answered customer service calls.
Processed orders from various lenders.
Contacted appropriate personnel in county court houses located in a 3 state area to
gather pertinent information at the request of lenders.
Responsible for maintaining confidentiality of personal and financial information.
First Data Resources
1985 to 1998
Customer Operations – Funds Transfer Associate – Transmission Control
Associate – Sub ledger Control Associate
Balanced customer accounts (banks) which included deposits, withdrawals and
money transfers.
Answered client phone calls to resolve customer questions and issues.
Processed returned checks and un approved credit card transactions.
Direct contact with financial institutions to conduct research to determine reasons
for credit rejection involving credit card purchases.
Daily data entry involving accounts totaling over $4 million dollars daily.
Averaged 250 money transfers with clients on a daily basis.
Provided assistance in credit card theft and recovery services.
Maintained strict confidentiality in all aspects of business.
Education
High School Diploma Westside High School Omaha Nebraska
Licensed Practical Nursing Program, Metro Community College Omaha
Nebraska
(completed one year of study)
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