Administrative Assistant Manager
Resume:
Robyn M. Pio
PO Box ***
Naperville, IL *****
abhget@r.postjobfree.com; 630-***-****
Professional Summary:
An articulate, organized and diligent administrative support professional,
I am proficient in the Microsoft office and experienced in both corporate /
nonprofit high-security environments. Resourceful, cordial, persevering -
and capable of learning proprietary software, I can work independently, and
in support of a team. Available immediately for the right admin support
opportunity.
Computer/Technical Skills:
. Microsoft: Outlook, Excel, Word, PowerPoint and Access-
based software.
. Workbench, Lotus Notes, OneSource WorkFlow Manager, Adobe
Acrobat.
. Scheduling / registration / appointment setting.
. Internet navigation / research - including online travel &
expense reports.
. Inventory / purchasing of office supplies; coordinate with
outside vendors.
. 60 wpm. Documents / spreadsheets. Compose correspondence.
. Claims processing / Dictaphone / fast notes.
. Fluent English; advanced conversational French.
Experience:
Adecco, USA - Staffing
Du Page County, IL
Administrative Support Professional
01/2010 - 06/2010
? Business Research Associate onsite at Client Confidential
- in Lisle, IL
(Contract/Temporary Assignment):
? Participated on Business Development team by researching
online and via telephone communications with city
officials.
? Insurance Assistant onsite at Liberty Mutual Group - in
Warrenville, IL (Contract/Temporary Assignment):
? Utilized proprietary software (Workbench) for short term
project on behalf of client company's Insurance assistants.
? Assisted with filing of backlog of claims.
Sarcom, Inc. - a PC Mall company Downers Grove, IL
Administrative Scheduler
10/2008 - 08/2009
? Personally scheduled computer refresh-reimaging for 1,200+
professionals while onsite at a Fortune 500 firm in Du Page
County. Remotely reported to the Project and Enterprise
Services Managers.
? Confirmed scheduling communications with Professional End
Users (regarding hardware / software requirements)
utilizing: MS Outlook for electronic calendaring, phone,
and the company's "Project User Schedule" - a proprietary
Excel matrix.
? Created End of Day reports for Management distribution.
? Coordinated workflow to Information Technology support
teams.
? Escalated, software discovery / scheduling issues, as
deemed necessary.
? Assignment successfully completed.
Robyn M. Pio
Page 2 of 3
Manpower (Uscaden) - onsite at AON / Jones Lang LaSalle
Chicago, IL
Administrative Assistant
05/2006 - 11/2006
? Coordinated relocation of files to Risk Management
Department's new office.
? Updated marketing presentations utilizing MS Word, Excel
and PowerPoint.
? Transferred existing claims into new high-security
proprietary software.
? Implemented offsite archiving of closed physical files.
? Created at-a-glance matrixes for quick review of all
physical file locations.
? Assignment successfully completed.
Apple One (Howroyd Wright Employment) - onsite at F.E.M.A.
Chicago, IL
Administrative Assistant (Intake Registration)
09/2005 - 12/2005
? Remote Intake Registrar for several thousand survivors of
two (2) Golf Coast hurricanes; facilitated clients'
certification for emergency assistance utilizing high-
security Federal government proprietary software.
? Customized service to Louisiana's Cajun speaking community
with conversational French skills.
? Assignment successfully completed.
Stivers Staffing - onsite at Client Confidential
Philadelphia, PA
Administrative Assistant,
12/2003 - 11/ 2004
? Processed high level medical claims (up to $500,000 each)
for Counsel and his Trust Settlement Department; utilized
access-based, high security, proprietary software. Secured
overnight payments to claimants.
? Assignment successfully completed; relocated to my native
Illinois.
Wallace, Roberts & Todd, LLC
Philadelphia, PA
Administrative Assistant, Operations
08/2000 - 05/2003
? Handled travel and expense for several executives and
their designer teams.
? Created PowerPoint presentations, and arranged catering for
onsite architectural meetings.
? Effectively assisted Payroll Department with client
invoicing; provided clients with breakdown of costs, when
requested.
? Provided ad hoc Internet research for several Principals.
? Company merger in 2003, with layoffs.
PNC Bank, NA - Treasury Management Operations
Philadelphia, PA
Administrative Assistant, ARP Department
02/1998 - 08/2000
? Purchased requested office supplies on a weekly basis and
for special "Y2K" project; devised excel matrix for
efficient inventory / distribution.
? Prepared account spreadsheets for distribution to line
staff.
? Recorded minutes of Management meetings.
? Designed charts and forms that were implemented for daily,
monthly and annual use by New Jersey Site Manager and staff
of Bank's Tenant Escrow Department.
? Researched questionable charges applied to Tenant Escrow
and Accounts Reconcilable Departments.
? Contact person with 3 large vendors; saved money for the
department by effectively recouping costs overbilled by
Bank's shipper.
? ARP Department ultimately closed.
Robyn M. Pio
Page 3 of 3
Education: Loyola University Chicago, IL
Bachelor of Arts, Modern Languages.
The Career Center New York, NY
Microsoft office applications; non-credit immersion classes.
2003
Lifespring Center Aurora, IL
Volunteer / resident at Christian transitional living center.
2010-2011
PROFESSIONAL REFERENCES:
. Jill Temple, Project Manager; Sarcom, Inc. (A PC Mall Company);
abhget@r.postjobfree.com;
. David A. Wright, Enterprise Services Manager; Sarcom, Inc. (A PC Mall
Company); abhget@r.postjobfree.com; 937-***-****.
. Shevonna Burnett Bey, AVP, Manager, Wire Transfer Department; PNC
Financial Services, Treasury Management Operations, Philadelphia,
Pennsylvania; abhget@r.postjobfree.com;
Contact this candidate